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Mercure Melbourne Caroline Springs

4.5 star property

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Photo gallery for Mercure Melbourne Caroline Springs

Exterior
Business center
Meeting facility
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Air conditioning
  • Gym
The current price is $95
$87 nightly
$95 total
Total with taxes and fees
Jun 19 - Jun 20

Explore the area

View in a map
10-20 Lake Street, Caroline Springs, VIC, 3023
  • Place, Caroline Springs Leisure Centre
    ‪9 min walk‬
  • Place, Clarke Road Streamside Reserve
    ‪3 min drive‬
  • Place, City Vista Recreation Reserve Pitch 4
    ‪4 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(22 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony | Minibar, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Balcony

  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Corner Suite King Bed Room

Privilege Corner Suite King Bed Room | Minibar, in-room safe, desk, iron/ironing board

Privilege Corner Suite King Bed Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Panoramic)

A hotel room with a bed, a sofa, a desk, a TV, and a balcony with a view.

Studio, 1 King Bed (Panoramic)

  • Sleeps 4
  • 1 King Bed

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The price is $121
Jun 21 - Jun 22
Total with taxes and fees
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About the neighborhood

Melbourne

With a stay at Mercure Melbourne Caroline Springs in Melbourne (Caroline Springs), you'll be within a 5-minute drive of Caroline Springs Leisure Centre and Ravenhall Nature Conservation Reserve. .This hotel is 11.4 mi (18.4 km) from Flemington Racecourse and 16 mi (25.8 km) from Melbourne Zoo.

What's nearby

  • Caroline Springs Leisure Centre - 9 min walk - 0.5 miles
  • Clarke Road Streamside Reserve - 3 min drive - 1.2 miles
  • City Vista Recreation Reserve Pitch 4 - 4 min drive - 1.7 miles
  • Marvel Stadium - 24 min drive - 21.6 miles
  • Crown Casino - 25 min drive - 22.1 miles

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 6 min drive
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪Enelssie Cafe and Grill - ‬3 min drive
  • ‪Muffin Break - ‬3 min walk
  • ‪New Watervale Fish & Chips - ‬15 min walk
  • ‪McDonald's - ‬5 min walk

About this property

Mercure Melbourne Caroline Springs

Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 98 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a ballroom.
Grab a bite to eat at Westwaters Bistro, a bistro which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Westwaters Bistro - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Westwaters Bistro

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 44.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults, and AUD 10 to 10 for children
  • Fee for in-room wireless internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Mercure Melbourne Caroline Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 457 out of 775 reviews
Rating 8 - Good. 225 out of 775 reviews
Rating 6 - Okay. 52 out of 775 reviews
Rating 4 - Poor. 20 out of 775 reviews
Rating 2 - Terrible. 21 out of 775 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Charleze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping centre close by was very good, many places to eat. Room was clean, heated pool was goated!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Christel

Liked: Cleanliness, amenities, property conditions & facilities
Clean, helpful staff, great location!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Clean roomd friendly.staff parking great breakfast great siege bistro amazing food service and found staff amazing
Stayed 1 night in Jan 2026
Verified

8/10 Good

Irene

Liked: Staff & service, property conditions & facilities
Clean and lovely room. Pillows were great, unfortunately bed was very low and hard mattress. Staff at the front desk was very welcoming and explained in detail all directions to a tee. Thank you, Irene Emans
Stayed 1 night in Mar 2026
Verified

8/10 Good

Samet

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel and location

Great hotel in perfect location, clise to everything. Staff were amazing
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

Jennifer

Staff were very nice quite friendly The room was ok, a little bland, the downer was the shower drain that blocked as soon as the water built up, which was off putting took 15 mins to drain before we could have the 2nd shower Also dried vomit was apparent over the balcony edge, :( also off putting. The restaurant was quite good and staff there also very accommodating
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Emeline

Liked: Cleanliness, amenities, property conditions & facilities
Check-in was super quick, which was great. We’d asked for two single beds (few days prior to our arrival) but the room had a king bed when we arrived. Other than that it was , a nice stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nabeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, facilities are also clean. Very close to shopping and dining. Overall recommended
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mereseini CAVU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very welcoming. Rooms nice and big.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very nice place
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Kassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
much improved service, in all areas.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here, room was clean, comfy and spacious. Will definitely stay here again!!!
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Vikash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, close to all ammenities
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Taalolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
When we visit Melbourne to see family we always stay here.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms close to shops and food outlets friendly staff
Verified

8/10 Good

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight room
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Max

Great location
Stayed 6 nights in Apr 2024
Verified

8/10 Good

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Enjoy staying at Mecure Caroline Springs. Facilities are quiet, clean and tidy. Team is very hospitable.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Tanya

Liked: Property conditions & facilities
Great room with view and great customer service
Stayed 1 night in Feb 2025