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Crown Promenade Melbourne

3.5 star property

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Photo gallery for Crown Promenade Melbourne

Lobby
In-room safe, WiFi, alarm clocks
Pool
Exterior
Pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, SEA LIFE Melbourne
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

Similar properties

Exterior
Crowne Plaza Melbourne by IHG
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,007 reviews
$122 nightly
The price is $135
Feb 8 - Feb 9
Total with taxes and fees
Crowne Plaza Melbourne by IHG

About the neighborhood

Melbourne

Located in Melbourne (Southbank), Crown Promenade Melbourne is within a 10-minute walk of Crown Casino and SEA LIFE Melbourne. .This casino hotel is 0.3 mi (0.5 km) from Melbourne Convention and Exhibition Centre and 0.6 mi (0.9 km) from Collins Street.

What's nearby

  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Southbank Promenade - 5 min walk - 0.3 miles
  • SEA LIFE Melbourne - 7 min walk - 0.4 miles
  • Flinders Lane - 9 min walk - 0.5 miles

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Kingpin Bowling - ‬5 min walk
  • ‪Velvet Bar - ‬1 min walk
  • ‪Baci - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪O3 - ‬2 min walk

About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 465 guestrooms. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. Gambling sorts can try their luck at the casino, while others may prefer a hot tub or a sauna. Additional features at this hotel include shopping on site and tour/ticket assistance.
Take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 712 out of 1003 reviews
Rating 8 - Good. 228 out of 1003 reviews
Rating 6 - Okay. 40 out of 1003 reviews
Rating 4 - Poor. 12 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Amit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything well except the mattress was old and sunk on one side.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathleen

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Enna

Disliked: Cleanliness
.
Stayed 1 night in Oct 2025

10/10 Excellent

Vikramjit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!!
Stayed 1 night in Oct 2025

10/10 Excellent

Robert James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location to Southbank, highly recommended
Stayed 2 nights in Aug 2025

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Strange to have no cleaning or fresh towels on a 2 night stay - expected better
Stayed 2 nights in Oct 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the service and the quality 🙌
Stayed 2 nights in Oct 2025

10/10 Excellent

Shandelle

Stayed 1 night in Oct 2025

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed as we were going to the Carlton Best and Fairest didn’t get to use any of the facilities as we checked out early due to work commitments.
Stayed 1 night in Oct 2025

10/10 Excellent

Gillian

Stayed 2 nights in Sep 2025

8/10 Good

Aurora

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in was good. Room 1780 was quiet, as requested and it had a wonderful view of the city, especially the city night lights! It was spacious enough for two. Curtains are automated. The bed was comfortable, for our personal preference. Small mini bar with limited contents. A kettle, but no espresso machine in the room. Robes and slippers provided! 😉 Room service was limited and only until 9.00pm.
Stayed 1 night in Sep 2025

2/10 Terrible

Aniruddh

Stayed 1 night in Sep 2025

10/10 Excellent

Scott

Stayed 1 night in Sep 2025

2/10 Terrible

Janelle

Stayed 1 night in Aug 2025

10/10 Excellent

Mohit kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good 🔥
Stayed 2 nights in Aug 2025

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was slow
Stayed 1 night in Aug 2025

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water for a morning shower. Issues with check in. Overall a very disappointing experience
Stayed 1 night in Aug 2025

4/10 Poor

Ravinder, Geelong

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wasn’t helpfull. Had to take valet parking due to not be clear instructed by their team.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Always clean and super helpful staff - love the central location and big beds. I’ve been staying here for the last 12 months monthly and it never disappoints.
Stayed 1 night in Aug 2025

6/10 Okay

nancy

Traveled with partner
Liked: Cleanliness, amenities
It was central to Crown Casino. Disappointing reception was understaffed waited 40 mins to check in. Hoysekeeping vould ve better. No complementary biscuits with coffee like other hotels. Pricey for what you pay for. We had the corner king room view was lovely but nothing more.
Stayed 2 nights in Aug 2025

10/10 Excellent

Bill

Stayed 4 nights in Aug 2025

8/10 Good

Si Yu

Stayed 1 night in Aug 2025

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities
Overalls it was a good stay and the staff were lovely at check-in but the heater was stuck on high all night and we were left feeling like we were cooking at 2am and found it really hard to sleep. When we mentioned this at checkout we were met with W response of "oh wow I'm not sure what's happening your the 5th guest to tell us that this morning! Next time call maintenance in the middle of the night" I understand Thai but who wants to deal with calling maintenance at 2am? I was really surprised despite this being a known issue for multiple guests I wanted even offered the water I had consumed from the mini bar complimentary due to the heat
Stayed 1 night in Aug 2025