Best Western Melbourne City

Property class: 3.5

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Photo gallery for Best Western Melbourne City

A reception area with a reception desk, two staff members, a bicycle, and seating area.
A modern hotel room with a brick accent wall, a large bed with white linens, a flat-screen TV on a wooden stand, and a nightstand with a lamp.
A bedroom with a large bed, a view of a garden through a sliding door, and a small table with chairs outside.
A modern lobby with a brick wall, a bookshelf, seating area, and a staircase.
A modern cafe with wooden tables, brick walls, and a variety of plants.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service
The current price is $92
$84 nightly
$92 total
Total with taxes and fees
Oct 5 - Oct 6

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard King Room

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Matchbox

8.2 out of 10
Very good
(70 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

Standard Twin Room

7.6 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Shoebox

8.4 out of 10
Very good
(90 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Rooftop Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

About the neighborhood

Melbourne

Best Western Melbourne City is centrally located in Melbourne, a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes by foot from Crown Casino. .This family-friendly hotel is 0.7 mi (1.1 km) from Marvel Stadium and 1.2 mi (2 km) from Melbourne Central.

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.2 miles
  • Flinders Lane - 3 min walk - 0.2 miles
  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Melbourne Central - 15 min walk - 0.8 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Quarterhouse - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Only Coffee Project - ‬4 min walk
  • ‪Waterside Hotel - ‬3 min walk
  • ‪Hardware Société - ‬3 min walk

About this property

Best Western Melbourne City

Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Make yourself at home in one of the 114 individually decorated guestrooms, featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and fans.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Stop by the hotel's restaurant, Stubby, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Stubby - This restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Bicycles
  • Billiards/pool table
  • Books
  • Library
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Designated smoking areas
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from April 1 2027 to July 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 386 out of 1002 reviews
Rating 8 - Good. 396 out of 1002 reviews
Rating 6 - Okay. 140 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location loved it
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Kathy-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
near the train station and down town, it's very convinence.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean. Friendly staff. Great location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to everything I needed. Staff were friendly and I enjoyed the on-site bar and restaurant, the food was tasty.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, early check in, always stay there when in Melbourne
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable price
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean in great location. Good food activities in area. Good public transportation
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Priyasuthan David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with a nice little room. It’s a good option near Southern Cross station. The staff were very good too
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very friendly Bed was great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and comfortable
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Zinedine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine price wise and convenient location
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Room service efficient and reliable, room small but tidy and location fantastic with great access to trams and restauramts
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Debbie

Liked: Cleanliness, amenities
Staff were amazing and location was perfect
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay at BW Melbourne. It is close to all the places I like to go to.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, neat and modern. Easy walking distance to trams and Southern Cross Station.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy walk from southern cross station
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall nice room but very basic and very small. Extremely loud exhaust fan in bathroom. Well priced
Stayed 1 night in May 2026
Verified review

8/10 Good

Maree

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities
Staff were great. Room was clean Comfortable bed Very quiet
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service
Very small room. Cold showers. Very basic. Staff helpful and friendly.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and area
Stayed 3 nights in May 2025
Verified review

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities
Convenient location Good value for single traveller with basic but adequate facilities. Staff were very accommodating when I left my luggage on arriving early and it had been put in the room. 11am check out was a bonus.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Samantha

Liked: Cleanliness
Room was exactly what you pay for and very clean. The staff were amazing, offering to store luggage before check in was available and also had them waiting in the room afterwards. Great location.
Stayed 1 night in Feb 2026