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Best Western Melbourne City

3.5 star property

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Photo gallery for Best Western Melbourne City

Reception
Courtyard Room | Individually decorated, individually furnished, soundproofing
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | Individually decorated, individually furnished, soundproofing
Breakfast, lunch and dinner served
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service
$82
$75 nightly
$82 total
Total with taxes and fees
Apr 5 - Apr 6

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

8.2 out of 10
Very good
(63 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

7.6 out of 10
Good
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(75 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

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  • Restaurant
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The price is $74
Mar 9 - Mar 10
Total with taxes and fees
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About the neighborhood

Melbourne

Best Western Melbourne City is centrally located in Melbourne, a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes by foot from Crown Casino. .This hotel is 0.7 mi (1.1 km) from Marvel Stadium and 1.2 mi (2 km) from Melbourne Central.

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.2 miles
  • Flinders Lane - 3 min walk - 0.2 miles
  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Melbourne Central - 15 min walk - 0.8 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Schmucks - ‬4 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪The Hardware Société - ‬3 min walk
  • ‪Queen's Kebabs - ‬4 min walk

About this property

Best Western Melbourne City

Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Make yourself at home in one of the 114 individually decorated guestrooms, featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and fans.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Stop by the hotel's restaurant, Stubby, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Stubby - This restaurant serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 378 out of 1005 reviews
Rating 8 - Good. 407 out of 1005 reviews
Rating 6 - Okay. 140 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, very clean modern room, very conveniently located. Staff polite and friendly.
Stayed 6 nights in Nov 2025

6/10 Okay

Craig

Liked: Staff & service
Shabby for the price. Needs a good update. Some furniture very old.
Stayed 2 nights in Dec 2025

10/10 Excellent

james

Stayed 1 night in Nov 2025

8/10 Good

Sage

Stayed 1 night in Nov 2025

10/10 Excellent

kenneth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
well situated clean and helpful staff
Stayed 1 night in Nov 2025

8/10 Good

David

Stayed 1 night in Nov 2025

6/10 Okay

Petra

Liked: Cleanliness, property conditions & facilities
Clean tidy rooms, pleasant staff. My only problem was that the shower temperature varied hugely during my shower - it kept going from cool to hot so was really unpredictable
Stayed 3 nights in Nov 2025

8/10 Good

Athena

Liked: Property conditions & facilities
Room was clean
Stayed 4 nights in Nov 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just what we needed.. clean & comfortable. The staff are very helpful & the hotel is close to trains / trams..
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

8/10 Good

Denys

Traveled with group
Liked: Staff & service, amenities
Room was a bit out of shape. Shoebox room had no windows, unlike specified in the photos.
Stayed 1 night in Nov 2025

10/10 Excellent

joan

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Aug 2025

8/10 Good

Jason

Stayed 3 nights in Nov 2025

4/10 Poor

Noriko

Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Stayed 1 night in Nov 2025

8/10 Good

Stuart

Stayed 1 night in Nov 2025

10/10 Excellent

Matthew Swann

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, great location, nice amenities
Stayed 1 night in Nov 2025

8/10 Good

Reid

Stayed 2 nights in Nov 2025

8/10 Good

Ian Parina

Stayed 1 night in Nov 2025

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, amenities
Room was made up everyday. Staff were very helpful. Would definitely stay again, nice and close to everything
Stayed 5 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and bathroom, secure rooms
Stayed 2 nights in Nov 2025

6/10 Okay

jay

Traveled with partner
Liked: Cleanliness
Room was very small. Bed tiny. Was very clean. Perfect location
Stayed 2 nights in Nov 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service
Yes the room was very clean and you have amazing friendly staff.
Stayed 8 nights in Oct 2025

8/10 Good

Blair

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and the offered parking discount is good, only problem was the sliding bathroom door doesn’t close properly
Stayed 4 nights in Jul 2025

8/10 Good

Russell Rudy, Clever

Traveled with partner
Liked: Cleanliness
Staff was awesome, but the room was very small and dated.
Stayed 1 night in Nov 2025