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Aparthotel

Arrow on Swanston

3.5 star property

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Penthouse Apartment | City view
Reception
Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
Premium Penthouse Apartment | City view
4 Bedrooms Apartment | View from room

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Laundry
$93
$84 nightly
$93 total
Total with taxes and fees
Mar 18 - Mar 19

Explore the area

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488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪23 min drive‬

Room options

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3

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Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • Sleeps 2

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Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • Sleeps 2

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Studio Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Spacious Family Apartment

  • Sleeps 5

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single Beds Apartment

  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • City view
  • 2 bedrooms
  • Sleeps 2
  • 2 Twin Beds

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

4 Bedrooms Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single beds

  • Sleeps 3

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • Sleeps 3

View all photos for Four Bedroom Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Four Bedroom Penthouse Apartment

  • Sleeps 8

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5

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About the neighborhood

Melbourne

With a stay at Arrow on Swanston, you'll be centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. .This family-friendly aparthotel is 0.9 mi (1.4 km) from St. Vincent's Hospital and 0.9 mi (1.4 km) from Royal Exhibition Building.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Lygon Street - 3 min walk - 0.2 miles
  • RMIT University - 3 min walk - 0.2 miles
  • Queen Victoria Market - 7 min walk - 0.4 miles
  • Melbourne Central - 7 min walk - 0.4 miles
  • Princess Theatre - 14 min walk - 0.8 miles

Getting around

  • Melbourne Central Station - 8 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Queensberry Hotel - ‬2 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Fattie Prince - ‬2 min walk

About this property

Arrow on Swanston

Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 190 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab lunch at Cafe Crema, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe. Continental breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Melbourne? This aparthotel has 9688 square feet (900 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per night)

Family friendly

  • Children stay free (see details)
  • Free crib
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 746 out of 2741 reviews
Rating 8 - Good. 824 out of 2741 reviews
Rating 6 - Okay. 499 out of 2741 reviews
Rating 4 - Poor. 335 out of 2741 reviews
Rating 2 - Terrible. 337 out of 2741 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Andrew

Business traveler
Liked: Cleanliness
Basic amenities, but reasonably quiet, good and efficient check-in. Great location.
Stayed 1 night in Dec 2025

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a 2 x 2 bedroom penthouse apartments. Upon check-in we went to the rooms. They were only 1 bedroom with a double bed shoved in the main area (1 apartment) and the other apartment had 2 double beds in the bedroom with a single bed in the lounge room. Very disappointed. There is also permanent residents living in the complex, some of which smoke in the balconies. Prior to coming, we attempted to contact the property by phone and email with no success. We now know from our experience, it should have alerted us to what was to come All in all very disappointing. Wouldn’t stay there again.
Stayed 1 night in Nov 2025

8/10 Good

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Close to CBD. Tram stop right outside. Close to mall. Plenty of food options nearby. Hotel was clean. Staff were friendly and helpful.
Stayed 7 nights in Nov 2025

2/10 Terrible

Shaun

Disliked: Cleanliness, property conditions & facilities
Took well over an hour to check in as people were complaining about cockroaches and mold and wanted to move room and then they gave me the wrong room, not what I booked, so when I come back down to reception someone else was complaining for about half an hour about staff removing their baggage and items from their room without approval or any notice because the room was getting maintenance done. The manager handled it very poorly instead of agreeing and apologising. Their argument went on and on and on. While another three travellers queued up behind me. Waiting These rooms also look nothing like what is advertised
Stayed 3 nights in Nov 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was quite comfortable. We stayed for a week. It was very convenient for visiting the attractions in Melbourne. The reception staff and housekeeping staff were wonderful. It was explained to us that towels would be changed every three days. With the exception of the weekend, housekeeping provided fresh towels every day. I should point out a small issue. I had booked a deluxe one bedroom apartment but was provided a studio apartment. When I queried this with reception, they checked with their superiors but explained that this was what they provided for a one bedroom apartment. So be aware that the photos of the rooms are not what you will get.
Stayed 7 nights in Nov 2025

8/10 Good

NICHOLAS

Stayed 2 nights in Nov 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, amenities
The room was unhygienic - floor was sticky with grime and dirty. Looked and felt like it had not be cleaned in at least a week. Spoke to reception who just said that it was cleaned every day so it wasn't an issue. The hallways getting to the rooms were consistently unclean - litter, garbage bags etc. Took over 3 weeks and lots of emails for them to return the bond. Literally the only positive was location.
Stayed 2 nights in Oct 2025

8/10 Good

Elsa

Liked: Cleanliness, amenities
When i first entered the smell of cigarette and i asked to transfer room of which the receptionist obliged so it was all good
Stayed 4 nights in Nov 2025

8/10 Good

Camille

Liked: Cleanliness, amenities
Staff were helpful.
Stayed 3 nights in Nov 2025

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Lee

Liked: Cleanliness, room comfort
Bring your own pillows
Stayed 1 night in Nov 2025

4/10 Poor

Martin

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The corridors were smelly and the lifts had issues.
Stayed 2 nights in Nov 2025

2/10 Terrible

Ashlee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not like the pictures, very small and dated with a bed that was small. The hall way too the room smelt of weed smoke and stale beer. Front counter staff were also not overly friendly.
Stayed 1 night in Nov 2025

4/10 Poor

Darren

Traveled with family
The room I had was very small and that was incredibly hard the sofa bed was also slightly broken on one end. Also the door handle on the inside of the front door was loose and came off in your hand when you open the door I’m not forgetting in the toaster you have to hold down the button , I don’t think I will be staying there again. I will look for something that cost me a bit more money but It will be a quality hotel
Stayed 4 nights in Oct 2025

4/10 Poor

Thomas

Stayed 3 nights in Nov 2025

4/10 Poor

Holly

Traveled with family
Disliked: Cleanliness, room comfort
Did not get room service the whole time we stayed, the room was filled with dust, there wall holes in the wall and writing on the blind and the balcony was all cracked and staff didn’t seem to care when you spoke to them when we went to check out no staff were around for 15 mins
Stayed 3 nights in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, amenities
Great location. Comfy bed. Uncomfortable sofa.
Stayed 5 nights in Oct 2025

6/10 Okay

Vince

Traveled with family and small children, Traveled with group
Look, you get what you pay for. Is it clean and updated? No. Is it well priced, in a great location (tram stop out front, little Ezy marts, bottle shop all close by), yes. Communication was great. Easy to get to the onsite parking for $25 a night. Rooms really do need a deep clean and broken furniture replaced.
Stayed 2 nights in Oct 2025

4/10 Poor

katie

Liked: Cleanliness
Disliked: Amenities
Room was nothing like the images or descriptions. The supposed deluxe one bed was a very basic studio. The bathroom had no shower curtain, towel rail or toilet roll holder. I was extremely dissapointed with the blatantly false advertising. Its a shame as its actually not a bad place. They just need to be more honest or give peolple what they are paying for and expect from their advertising.
Stayed 4 nights in Oct 2025

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness
Apartment was very centrally located and spotless. Good value for money.
Stayed 2 nights in Oct 2025

4/10 Poor

Jack

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was nothing like the pictures. Blind was dirty has a white stain on it. Bathroom had a terrible smell. Staff wasn’t very helpful when we complained Will not stay here again or recommend it to anyone
Stayed 2 nights in Oct 2025

6/10 Okay

Dianna

Traveled with group
Liked: Property conditions & facilities
No hair dryer had to ask for one Room not serviced each day Had to empty own rubbish Had to ask for clean towels
Stayed 4 nights in Oct 2025

8/10 Good

Chloe

Traveled with group
Liked: Cleanliness
Comfortable stay, staff friendly
Stayed 1 night in Oct 2025

4/10 Poor

Claire

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Walking into the lobby you may become excited (I sure was) until I was told that I was not staying here but in fact in the building next to it. Going up the elevator the hallway to our room was dark and felt as if we were going to get murdered, our room being no better,the rooms are joint by a window, only some of the locks work and the second rooms door is glass leaving my friend with no privacy. We were welcomed by a messy room, with used pimple patches on the counter, weird stains, and a smell that made everyone sick. We ended up buying wipes in order to feel more comfortable cleaning every surface. This place is not bad if you need a cheap place to get drunk but from the pictures presented, I am not pleased
Stayed 1 night in Oct 2025

2/10 Terrible

Ellyce

Disliked: Cleanliness, property conditions & facilities
Room was very dirty. I had changed rooms but it was very noisy. It got limited sleep because of the pub across the road and the tram line. I also left my headphones in my first room. I offered a cash reward to get these back unfortunately these were not returned to me. I got minimal help from reception and was told to make a police report would not stay again.
Stayed 4 nights in Oct 2025