2/10 Terrible
Jack
Sep 11, 2025
Disliked: Staff & service
The day that I checked in the 1st time, I had no hangers in my room and unsuccessfully tried to get some at the front desk. Throughout my 2 stays, there was much road noise from the street. The slat blinds and a big crack under the door allowed a lot of unwanted light into the room. I later told the front desk about a scuzzy bathroom window sill that might have some mold, but it was never cleaned. Third, there was a small pool of water at the base of the toilet when I checked in. I wiped it up, but it came back.
I had also booked a 2nd stay when I booked the 1st reservation. When I signed in again, I asked if I could have a room away from the street. The office person said probably not because I had made my reservation thru Expedia. She checked the computer and confirmed that I could not. On the 2nd night, I happened to check the door to make sure that it locked when I left the room. It had not. I went to the front desk and had the receptionist come to verify the problem. She said that she would get the maintenance person to fix it before he left. After 45 minutes of waiting, I went to the front desk. The door would not be fixed. I then had to pack my stuff and move to another room, unpack it that night, and then repack a few hours later when I left before 3:00 am to catch a 5:30 am flight. The nicer room did not make up for the poor customer concern that I had experienced during the rest of my stays. If I ever go back to Ashland, OR, I will not stay there.
Jack
Stayed 2 nights in Sep 2025