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Hotel Helene

Property class: 3.5

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Photo gallery for Hotel Helene

A building with a modern facade, outdoor seating area with umbrellas, and hanging plants.
Property video
A modern hotel room with a large bed, a bedside table, a hanging robe, and a view of greenery and buildings outside.
A restaurant interior with round tables and chairs, a bar area with wine bottles, and large windows offering a view of the street.
A sign for Hotel Helena Boutique.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping
The current price is $72
$72 nightly
$72 total
Sep 10 - Sep 11

Explore the area

View in a map
10a29 Cra. 40, Medellín, Antioquia, 050021
  • Place, Lleras Park
    ‪2 min walk‬
  • Place, Poblado Park
    ‪3 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪8 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Room

A modern bedroom with a large bed, a dark headboard, and a glass shower enclosure.

Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Premium Room

A modern hotel room with a large bed, a bathroom with a mirror, and a door leading to another room.

Premium Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

A modern hotel room with a large bed, a round mirror, a sink, and a dark patterned wall.

Standard Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

A compact bedroom with a bed, a vanity with mirrors, and a small seating area.

Standard Double Room

7.8 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room

A modern hotel room with a large bed, a bedside table, a hanging robe, and a view of greenery and buildings outside.

Premium Room

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

A modern hotel room with a bed, a bedside table, a mirror, a dresser, and a wall with framed pictures.

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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  • Free WiFi
  • Air conditioning
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4.7 out of 5, Exceptional, 178 reviews
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About the neighborhood

Medellín

With a stay at Hotel Helene in Medellín (El Poblado), you'll be steps from Lleras Park and 5 minutes by foot from Poblado Park. .This hotel is 1.9 mi (3 km) from Santafé Mall and 1.4 mi (2.3 km) from El Tesoro Shopping Park.

What's nearby

  • Lleras Park - 2 min walk - 0.1 miles
  • Poblado Park - 3 min walk - 0.2 miles
  • Medellín Clinic - El Poblado - 8 min walk - 0.5 miles
  • Oviedo Shopping Center - 3 min drive - 1.1 miles
  • Santafé Mall - 3 min drive - 1.1 miles

Getting around

  • Poblado Station - 18 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive

Restaurants

  • ‪Mondongo's - ‬1 min walk
  • ‪Donde Aquellos - ‬2 min walk
  • ‪Alambique - ‬2 min walk
  • ‪Turban Kebab House - ‬2 min walk
  • ‪Desayunadero La 10 - ‬1 min walk

About this property

Hotel Helene

Hotel Helene offers 20 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and a living plant wall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 6:00 AM to 8:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 8:30 AM.
Hotel Helene has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (100 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% organic food
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Hotel Helene Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 170 out of 264 reviews
Rating 8 - Good. 45 out of 264 reviews
Rating 6 - Okay. 22 out of 264 reviews
Rating 4 - Poor. 18 out of 264 reviews
Rating 2 - Terrible. 9 out of 264 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast with fresh fruit, juice, coffee and eggs cooked to order ! Would definitely stay again! Friendly and helpful staff!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ruddy

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Canhui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, especially the coffee! It tasted so good that I even asked for the beans they use. Staffs are all very friendly, location is nice too
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jannette

Liked: Cleanliness, staff & service, property conditions & facilities
All the hotel was good m.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Lilia

Liked: Staff & service, property conditions & facilities
Overall a great place to stay. Very friendly staff. Would recommend for couples. Great location. I would have liked a more varied selection for breakfast since staying for various days it can get boring on the taste buds.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Heikki

Great breakfast, good location in Poblado
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Felix Modesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, the location, the staff. The breakfast could be better or more options but in general was great !
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

sudeljhy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rufus

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, Small rooms.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast always is the same but very delicious. The hotel is clean and beautiful, good area and staff are rhe best. Only the a/c don't coolest better
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

LUIS FELIPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome option! Small room but all you need to sleep well! The breakfast is amazing and the staff very friendly and helpful. Highly recommended
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Staff was very attentive and friendly.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredible. The bathroom in the room was kind of small but the staff more than made up for it with their friendly service.
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

Lukas

Liked: Cleanliness, staff & service, amenities
Good room, but high guest fee.
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed hotel in a secluded area but very close to everything Provenza and Lleras Park within minutes easy walk…Very quiet and excellent staff…Perfect across the board for the exception of my reservation in the beginning…I had two separate rooms reserved but they only recognized one room and we had to stay at a different hotel for the first night until Expedia communicated with them and straightened out everything…make sure to communicate with hotel if you have two rooms so you won’t have the same issue…other than this, perfect !
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

irosse

Liked: Cleanliness, staff & service
The staff provided excellent customer service and made sure I was taken care of throughout my visit. My only critique is the noise level — it was louder than expected, which affected the overall experience. Still, the service itself was outstanding.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided excellent customer service and made sure I was taken care of throughout my visit. My only critique is the noise level it was louder than expected, which affected the overall experience. Still, the service itself was outstanding.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Cristopher

Liked: Cleanliness, amenities, property conditions & facilities
good thank you
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Jaymin

Liked: Cleanliness, staff & service, property conditions & facilities
….
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Jordi Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel to stay
Stayed 8 nights in Jun 2023
Verified review

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Jan 2025