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Hotel Helene

3.5 star property

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Standard Double Room | Premium bedding, down comforters, minibar, in-room safe
40-inch Smart TV with cable channels, TV
Standard Double Room | Premium bedding, down comforters, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping
The current price is $76
$76 nightly
$76 total
Jul 16 - Jul 17

Explore the area

View in a map
10a29 Cra. 40, Medellín, Antioquia, 050021
  • Place, Lleras Park
    ‪2 min walk‬
  • Place, Poblado Park
    ‪3 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪8 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Premium Room

Premium bedding, down comforters, minibar, in-room safe

Premium Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

7.8 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, minibar, in-room safe

Premium Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Medellín

With a stay at Hotel Helene in Medellín (El Poblado), you'll be steps from Lleras Park and 5 minutes by foot from Poblado Park. .This hotel is 0.5 mi (0.8 km) from Medellín Clinic - El Poblado and 1.1 mi (1.8 km) from Oviedo Shopping Center.

What's nearby

  • Lleras Park - 2 min walk - 0.1 miles
  • Poblado Park - 3 min walk - 0.2 miles
  • Medellín Clinic - El Poblado - 8 min walk - 0.5 miles
  • Oviedo Shopping Center - 3 min drive - 1.1 miles
  • Santafé Mall - 3 min drive - 1.1 miles

Getting around

  • Poblado Station - 18 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive

Restaurants

  • ‪Mondongo's - ‬1 min walk
  • ‪Dog & Burger - ‬2 min walk
  • ‪Desayunadero La 10 - ‬1 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

Hotel Helene offers 20 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.
Make use of convenient amenities, which include complimentary wireless internet access and a living plant wall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 6:00 AM to 8:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 8:30 AM.
Hotel Helene has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (100 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Hotel Helene Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 255 reviews
Rating 8 - Good. 44 out of 255 reviews
Rating 6 - Okay. 20 out of 255 reviews
Rating 4 - Poor. 18 out of 255 reviews
Rating 2 - Terrible. 9 out of 255 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ruddy

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff!
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Heikki

Great breakfast, good location in Poblado
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Felix Modesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, the location, the staff. The breakfast could be better or more options but in general was great !
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredible. The bathroom in the room was kind of small but the staff more than made up for it with their friendly service.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Lukas

Liked: Cleanliness, staff & service, amenities
Good room, but high guest fee.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Staff was very attentive and friendly.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Cristopher

Liked: Cleanliness, amenities, property conditions & facilities
good thank you
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Jordi Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Jermaine

Liked: Cleanliness
Staff was amazing and great location however they have an additional guess policy that was not discussed on the site but after checking in. The fee is 200,000 COP which is $54 US for each guess that comes to the room which can add up very quickly. The Double room is very tight and would recommend upgrading to another room for the additional space if required
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Shilton

Liked: Cleanliness, staff & service, property conditions & facilities
We had a loverly stay at Hotel Helene. The staff is very kind and helpfull. The rooms are a bit small but cozy and very romantic. There is a nice vegan restaurant beside the hotel and a nice rooftop bar/restaurant.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel to stay
Stayed 8 nights in Jun 2023
Verified

10/10 Excellent

Maritza

Liked: Cleanliness, amenities, property conditions & facilities
Room small but comfortable and clean, excellent area, excellent customer service and friendly staff .
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Nelly

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, Availability for storage was a plus.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and their outstanding customer service.
Stayed 10 nights in Jul 2025
Verified

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and conveniently located for a leisure weekend. Not recommended if you are on business as there are no wardrobes in the room. The lack of windows in the room might feel you uncomfortable. Staff were really nice and attentive and very helpful.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2025
Verified

8/10 Good

Roberto Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel has great location, it is located within walking distance of provenza and Lleras park.
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Marlito

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have stayed the past year. Staff attention was great and hotel location is second to none.
Stayed 3 nights in May 2023
Verified

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice property but keep in mind the rooms tends to be very small
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very pretty and quiet, the staff was amazing excellent customer service
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Diego Jose Ortiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

marcia

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024