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Heiss Hotel By Jalo

4.0 star property

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Creator video - submitted by Bryn Elise
Reception
Courtyard
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$75
$75 nightly
$75 total
May 10 - May 11

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room | Desk, soundproofing, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(43 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Standard Room, Balcony

8.6 out of 10
Excellent
(44 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Desk, soundproofing, free WiFi, bed sheets

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Medellín

With a stay at Heiss Hotel By Jalo in Medellín (El Poblado), you'll be within a 5-minute drive of Poblado Park and Lleras Park. .This hotel is 1.7 mi (2.8 km) from Oviedo Shopping Center and 2 mi (3.3 km) from El Tesoro Shopping Park.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.4 miles
  • Poblado Park - 8 min walk - 0.5 miles
  • Lleras Park - 11 min walk - 0.6 miles
  • Medellín Clinic - El Poblado - 14 min walk - 0.8 miles
  • Oviedo Shopping Center - 5 min drive - 2.5 miles

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Smash Avocaderia - ‬3 min walk
  • ‪Restaurante Pato Pekín - ‬1 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk

About this property

Heiss Hotel By Jalo

Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and lifeguards on site.
Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1026 out of 1390 reviews
Rating 8 - Good. 208 out of 1390 reviews
Rating 6 - Okay. 86 out of 1390 reviews
Rating 4 - Poor. 30 out of 1390 reviews
Rating 2 - Terrible. 40 out of 1390 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Luz

Stayed 2 nights in Jan 2026

10/10 Excellent

Hector, Yuma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service in all aspects of the Hotel.
Stayed 6 nights in Jan 2026

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and cozy
Stayed 5 nights in Jan 2026

10/10 Excellent

t

Liked: Cleanliness, amenities, property conditions & facilities
Super rooftop and breakfast was nice. Swimming pool and jacuzzi a bonus. Nice helpful team. The lady at the desk was incredibly helpful on arrival. Also helped with my leg, from security to restaurant.
Stayed 1 night in Dec 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotels facilities (rooms, pool, gym, bar and restaurant so) are new and in great condition.
Stayed 3 nights in Jan 2026

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities
Nice modern room (small but efficient) in a quiet area with lots of restaurants within walking distance (loved Peking Patio). I took advantage of an on site yoga studio and we used the roof pool one afternoon. Can walk to the Pablado craziness or the train station in about 12 minutes…
Stayed 4 nights in Jan 2026

10/10 Excellent

EDUARDO

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place great staff. Plenty of restaurants for lunch
Stayed 10 nights in Dec 2025

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good staff and Olga is the best person as housekeeper !
Stayed 11 nights in Dec 2025

10/10 Excellent

David Ortega

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente!! Loved it
Stayed 14 nights in Dec 2025

10/10 Excellent

GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
Graet Location
Stayed 4 nights in Oct 2025

8/10 Good

De'Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I had to purchase breakfast and the pool area is a little small other than that it was a great hotel I felt safe I left important items in the room for hours at a time and nothing ever came up missing they also checked me in early thanks Heiss !
Stayed 4 nights in Dec 2025

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, great food ,.clean, great staff. Loved it.
Stayed 7 nights in Dec 2025

10/10 Excellent

Nestor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel and great location
Stayed 2 nights in Dec 2025

10/10 Excellent

Angie

Stayed 4 nights in Dec 2025

4/10 Poor

Hebah

Disliked: Cleanliness
This stay was deeply disappointing, primarily due to the handling of a basic cleanliness issue during check-in. Upon entering my room, I noticed one pillowcase had visible dirt or makeup on it and the duvet cover had multiple red specks, indicating the bedding had not been properly changed before my arrival. I called reception four times with no answer, so I went down to the front desk to request a clean duvet cover and pillowcase. One receptionist initially told me I could not receive fresh bedding that evening and would have to wait until the next day, which was unacceptable given the items were dirty upon check-in. After I insisted, I was told the items would be sent up “shortly” and was then effectively dismissed, I received a new pillow but the duvet cover never arrived for the rest of the night. I followed up by calling the front desk nine more times and even sent a WhatsApp message to the hotel’s business chat, yet I was ignored and was not provided the clean bedding under the next day in the afternoon. Expecting clean sheets on arrival is not an unreasonable request, and the dismissive attitude and lack of response from the staff made the situation far worse. The way this was handled left me feeling that guest comfort and hygiene are not taken seriously at this property. I will not be staying at this hotel again and would not recommend it to others.
Stayed 4 nights in Dec 2025

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel receptionist on check-in went above and beyond to help me
Stayed 1 night in Dec 2025

10/10 Excellent

Juan Francisco

Stayed 5 nights in Dec 2025

10/10 Excellent

valentino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Dec 2025

10/10 Excellent

KEVIN O

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible
Stayed 7 nights in Dec 2025

2/10 Terrible

Jose

Stayed 4 nights in Dec 2025

10/10 Excellent

DAVID

Liked: Cleanliness, property conditions & facilities
Excellent location and facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Kristofer Soto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heiss is a wonderful place to stay the security is amazing, rooms spectacular
Stayed 4 nights in Dec 2025

2/10 Terrible

Karamjit S

Traveled with family
Liked: Cleanliness, property conditions & facilities
Standard Rooms are so small, you cannot even open a suitcase. There was no space ro walk around if you open even 1 luggage. Staff tried to help.
Stayed 3 nights in Dec 2025