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Heiss Hotel By Jalo

4.0 star property

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Reception
Terrace/patio
Courtyard
Superior Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$73
$73 nightly
$73 total
Mar 15 - Mar 16

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room | Desk, soundproofing, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(41 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Standard Room, Balcony

8.6 out of 10
Excellent
(41 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Desk, soundproofing, free WiFi, bed sheets

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Medellín

With a stay at Heiss Hotel By Jalo in Medellín (El Poblado), you'll be within a 5-minute drive of Poblado Park and Lleras Park. .This hotel is 2 mi (3.3 km) from El Tesoro Shopping Park and 2.1 mi (3.3 km) from Plaza Mayor Convention Center.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.4 miles
  • Poblado Park - 8 min walk - 0.5 miles
  • Lleras Park - 11 min walk - 0.6 miles
  • Medellín Clinic - El Poblado - 14 min walk - 0.8 miles
  • Oviedo Shopping Center - 5 min drive - 2.5 miles

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Lorenzza - ‬4 min walk

About this property

Heiss Hotel By Jalo

Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and lifeguards on site.
Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 886 out of 1208 reviews
Rating 8 - Good. 183 out of 1208 reviews
Rating 6 - Okay. 75 out of 1208 reviews
Rating 4 - Poor. 27 out of 1208 reviews
Rating 2 - Terrible. 37 out of 1208 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Luis Carlos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
n/a
Stayed 7 nights in Nov 2025

10/10 Excellent

Julieth

Stayed 2 nights in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel.
Stayed 7 nights in Nov 2025

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, amenities
Very thin walls, we could hear the people next door sneezing and talking in their room and whenever someone passed by our room. Horrible mattress, had bumps. Breakfast was fine until we were served the coffee… it was so bad. How do you get wrong the one thing you should be an expert of? Bad coffee In Colombia?… We had no remote for the AC and the TV only work using paid subscriptions, no cable / local channels. The shower was so small that the glass door hit the shower head every time we had to open / close. We had to be extra careful to move the shower head yo a weird position to open/close the door. Lastly, rooms are tiny and very little room to move around. This is a good option for a single nomad / solo traveler. Definitely not for a couple! I notified the front desk and the only thing they did was providing a remote for the AC. Not booking there again!
Shower head on the way of the glass door
Dirty blanket with hairs
No channels
Stayed 1 night in Nov 2025

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
I really love the location of the hotel plus how they keep everything so clean. Totally will recommend this place to friends and family.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rebeca A Gonzalez

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, my favorite
Stayed 4 nights in Nov 2025

10/10 Excellent

Shane

Stayed 2 nights in Nov 2025

10/10 Excellent

Kendel

Liked: Cleanliness, amenities, property conditions & facilities
Yes rooms were great
Stayed 6 nights in Nov 2025

8/10 Good

april Y, Menifee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I killed a cockroach in my room this morning. And there's are tiny insects that are found in the tables that are visible only when it lands on the screen of my phone. It bites and it's itchy. That's why i can't give 5 start to all. But overall, i love the hotel and the amenities it has.
Stayed 7 nights in Nov 2025

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Food was amazing. I looked forward to waking up and having the breakfast buffet. The gym was great i just wish they had more handle attachments for the cable machine. Will definitely be coming back when i visit Medellin again.
Stayed 6 nights in Nov 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and friendly staff. Everything available. Also good stuff in mini bar. Soap shampoo and conditiiner in badroom.
Stayed 10 nights in Nov 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great. Modern chic but cozy n welcoming at the same time. The srea is simply spectacular. A foodies delight.. the steakhouse at ground level is excellent. But the whole area has every option imaginable, from international fusion, to tacos, to peruvian to asian. I wish i had stayed longer.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities
Breakfast was very good, the hotel was cleans it was just super small rooms but easier to deal with
Stayed 4 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, great environment and an amazing view from the patio.
Stayed 9 nights in Nov 2025

6/10 Okay

Camieca

Stayed 3 nights in Nov 2025

10/10 Excellent

Jaymir

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was spotless, for them to have your room cleaned everyday is mind blowing, Definitely recommend this hotel. From start to finish 10/10
Stayed 5 nights in Nov 2025

10/10 Excellent

Angel

Stayed 5 nights in Oct 2025

10/10 Excellent

Shahram

Stayed 1 night in Nov 2025

10/10 Excellent

Rancis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

8/10 Good

Douglas, Rockville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Yamilis Pérez

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Si
Stayed 6 nights in Nov 2025

10/10 Excellent

Lissette

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 5 nights in Oct 2025

10/10 Excellent

Jason

Stayed 5 nights in Oct 2025

2/10 Terrible

Jason

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Super sad to announce that I won't stay any more in the Heiss Hotel, I stay from the 22th to the 4 of November, I always broth lots of friend and Family, I stay 2 weeks and rent 4 rooms for one week and then 5 rooms on the second week to celebrate my friend birthday. In my first week I stay in the 5th floor by the way the room was 519 the bed was infected with an insect that bite you and left you with painful Migrant Larva running under her leg skin and some other places in her body and was very painful and I was scare trying to find out I went with to two dermatologist that we visit and cost me lots of money to find what the heck bite my wife, I went lots of time to the front desk to talk to the front desk Hotel manager and guess what she or he never to talk to us ! they said it was out of town, they did not care was my impression ! It was nightmare, and the medicine cost me couple of hundred dollars, and like I said the hotel manager did not care! I when I was talking to the guy in charge in the front desk. I heard the room services manager telling him that it was not the first time that was happening and she already told the pest control guys to take care of the problem! then I knew something was wrong. I have and Reservation for December next month again but will move to another place! No doubt the personal and people are very humble, service is fantastic they treat you awesome, but the manager need to confront the problem, not to hide! Jason M. Tobar
Stayed 5 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Great
Stayed 5 nights in Oct 2025