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Heiss Hotel By Jalo

4.0 star property

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Creator video - submitted by Bryn Elise
Courtyard
A modern reception area with a green sofa, a reception desk, and a large, circular ceiling light fixture.
A hotel room with a large bed, a wooden headboard, a bedside table, a mirror, and a view of the cityscape.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
The current price is $69
$69 nightly
$69 total
Jul 19 - Jul 20

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪10 min walk‬
  • Place, Lleras Park
    ‪14 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪16 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room

A modern hotel room with a large bed, a bedside table with a lamp, a small stool, and a TV mounted on the wall.

Standard Room

9.0 out of 10
Wonderful
(48 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, Balcony

A modern hotel room with a large bed, a desk with a lamp, a potted plant, and a city view.

Standard Room, Balcony

8.6 out of 10
Excellent
(46 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

A modern hotel room with a large bed, a view through sheer curtains, and a balcony.

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, Balcony

A modern hotel room with a bed, a desk, a chair, and a balcony with a view.

Superior Room, Balcony

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Medellín

With a stay at Heiss Hotel By Jalo in Medellín (El Poblado), you'll be within a 5-minute drive of Poblado Park and Lleras Park. .This hotel is 2 mi (3.3 km) from El Tesoro Shopping Park and 2.2 mi (3.5 km) from Santafé Mall.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.4 miles
  • Poblado Park - 10 min walk - 0.5 miles
  • Lleras Park - 14 min walk - 0.8 miles
  • Medellín Clinic - El Poblado - 16 min walk - 0.9 miles
  • Oviedo Shopping Center - 5 min drive - 2.3 miles

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪Restaurante Pato Pekín - ‬1 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪General Cafe Bar - ‬3 min walk
  • ‪Smash Avocaderia - ‬3 min walk
  • ‪Gabo - ‬3 min walk

About this property

Heiss Hotel By Jalo

Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and lifeguards on site.
Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1236 out of 1668 reviews
Rating 8 - Good. 242 out of 1668 reviews
Rating 6 - Okay. 99 out of 1668 reviews
Rating 4 - Poor. 40 out of 1668 reviews
Rating 2 - Terrible. 51 out of 1668 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tezla Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel .
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was really good, great area as well
Stayed 8 nights in Apr 2026
Verified

8/10 Good

David Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. Great location
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Great place to stay staff was amazing very nice area!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything and staff is friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kristofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heiss is my home in Medellin is the best hotel security and location are A+
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Estania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful the staff was so nice place is beautiful
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Joylyn

Liked: Cleanliness
Trip was relaxing, Mountain View was breathtaking, breakfast was amazing.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Excellent staff, hotel location and very nice stay
Stayed 20 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Excellent staff, hotel location and very nice stay
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location good food my only complaint are the beds are hard
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Maria Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Natalia González

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, staff were always attentive and kind. Breakfast options changed daily
View from bedroom
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

madelyn

Liked: Cleanliness, amenities, property conditions & facilities
Great location and lots of restaurant near by
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

amelie

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and staff !
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

marlyn

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a most, we enjoyed our stay.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Yesenia Maldonado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, the view from balcony amazing, nice staff, pool beautiful in the terrace which amazing view and breakfast delicious.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Janelle

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was lovely & the stay was amazing
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness
I had a wonderful experience with my kid. The staff and hotel amenities were amazing!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with awesome view
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
The location, the rooms and the staff especially Laura A. was excellent. Most definitely a great hotel to stay ❤️
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and highly recommended
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel and great location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

carlos l arroyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to say 3 time there everyone friendly Close to everywhere
Stayed 4 nights in Mar 2026