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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi
Outdoor pool
Lobby
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • Gym
$71
$62 nightly
$71 total
Total with taxes and fees
Dec 7 - Dec 8

Explore the area

View in a map
3901 19th Street, Lubbock, TX, 79410
  • Place, Covenant Lakeside Hospital
    ‪5 min walk‬
  • Place, University Medical Center
    ‪1 min drive‬
  • Place, Texas Tech University
    ‪1 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Lobby
La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.9 out of 5, Good, 1,206 reviews
$67 nightly
The price is $77
Dec 7 - Dec 8
Total with taxes and fees
La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

About the neighborhood

Lubbock

With a stay at SureStay Plus Hotel by Best Western Lubbock Medical Center, you'll be centrally located in Lubbock, within a 5-minute drive of Texas Tech University and Covenant Lakeside Hospital. .This hotel is 0.7 mi (1.1 km) from Maxey Park and 1 mi (1.5 km) from McLeod Tennis Center.

What's nearby

  • Covenant Lakeside Hospital - 5 min walk - 0.3 miles
  • Maxey Park - 8 min walk - 0.5 miles
  • United Supermarkets Arena - 15 min walk - 0.8 miles
  • University Medical Center - 1 min drive - 1.2 miles
  • Texas Tech University - 1 min drive - 1.0 mile

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Our Daily Bread - ‬8 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Pizza Hut - ‬11 min walk
  • ‪Smoothie King - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel with free breakfast, near Texas Tech University
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 112 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature spring water baths and complimentary toiletries. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in Lubbock? This hotel has 1636 square feet (152 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 1001 reviews
Rating 8 - Good. 279 out of 1001 reviews
Rating 6 - Okay. 133 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 99 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lance, OKC

Business traveler
Liked: Amenities
Close to freeway and reasonable price for the nice rooms
Stayed 2 nights in Sep 2025

6/10 Okay

Brenda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was dirty, front counter employee was not friendly.
Stayed 2 nights in Aug 2025

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good the beds were not so soft, could feel the springs overall average stay
Stayed 2 nights in Aug 2025

6/10 Okay

Jenene L

Liked: Staff & service
Disliked: Property conditions & facilities
Needs face lift, pool wasn’t clean
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Good, but that mattress!

The hotel itself is fine and does the job for a decent price. But the mattress was possibly the most uncomfortable bed I've ever slept on in my entire, well-traveled life! I spent half the night sleeping in the accent chair. Not ideal!
Stayed 2 nights in Aug 2025

4/10 Poor

Sameer

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was not clean. Tables in the room were dusty. Iron table was dirty. My shirt got black stains. Shortage of staff in the breakfast area and overall. Breakfast had limited options. Coffee creamers were rotten. Garbage removal from the breakfast area was slow.
Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Traveled with family
Liked: Staff & service, property conditions & facilities

It was ok, not the best

We stayed hear because it was near the Texas Tech campus about 1 mile away for our child’s move in day to the dorm.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities

Closest hotel to Covenant Hospital

Closest hotel to TTU and Covenant hospitals. Breakfast was fine. Mattress is firm. Pool is still open for the summer. Fair price for the stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Lina, San Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty, dubious charges, musty smell and cat urine in the room, the bathroom had a water leak, the breakfast was horrible, the coffee creamer was expired, they lied about the room rate and charged double taxes, Horrible hotel!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Mary lou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly. It's close to TTU and to restaurants stores
Stayed 3 nights in Aug 2025

6/10 Okay

Dolores

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Room was cold. Perfect spot in the middle of the town too.
Stayed 1 night in Aug 2025

10/10 Excellent

Cruz

Stayed 1 night in Aug 2025

4/10 Poor

Owen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Kellee

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Madhavi

Liked: Amenities
Overall ok
Stayed 1 night in Aug 2025

6/10 Okay

Avan

Traveled with family
Stayed 1 night in Aug 2025

4/10 Poor

Tabitha

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Nancy D.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Anna, Houston

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, clean room, overall a nice stay
Stayed 2 nights in Aug 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Donald

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly/helpful staff.
Stayed 2 nights in Aug 2025