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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Free daily continental breakfast
Reception
Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi
Standard Room, 1 King Bed, Non Smoking, Kitchenette | Private kitchen
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning
The current price is $82
$71 nightly
$82 total
Total with taxes and fees
May 28 - May 29

Explore the area

View in a map
3901 19th Street, Lubbock, TX, 79410
  • Place, Maxey Park
    ‪7 min walk‬
  • Place, United Supermarkets Arena
    ‪15 min walk‬
  • Place, Texas Tech University
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(32 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

Accessible-Suite King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Separate Living Area, Sofabed, Microwave and Refrigerator, Flat Screen Television, Desk

  • Sleeps 3

1 Queen Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

2 Queen Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 4

2 Queen Beds, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 4

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Interior entrance
Ashmore Inn and Suites
Lubbock
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
3.8 out of 5, Good, 1,624 reviews
$69 nightly
The price is $79
May 24 - May 25
Total with taxes and fees
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About the neighborhood

Lubbock

With a stay at SureStay Plus Hotel by Best Western Lubbock Medical Center, you'll be centrally located in Lubbock, within a 5-minute drive of Texas Tech University and Covenant Lakeside Hospital. .This hotel is 0.6 mi (1 km) from Maxey Park and 1 mi (1.6 km) from McLeod Tennis Center.

What's nearby

  • Maxey Park - 7 min walk - 0.4 miles
  • United Supermarkets Arena - 15 min walk - 0.8 miles
  • Texas Tech University - 2 min drive - 1.2 miles
  • Museum of Texas Tech University - 3 min drive - 1.7 miles
  • Rawls Course - 4 min drive - 1.4 miles

Getting around

  • Preston Smith Intl. Airport (LBB) - 17 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Pho District 1 - ‬11 min walk
  • ‪Our Daily Bread - ‬7 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 112 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature spring water baths and complimentary toiletries. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in Lubbock? This hotel has 1636 square feet (152 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM

Early check-in subject to availability

An early check-in fee will be charged

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay

Service animals are welcome, and are exempt from fees

Up to 80 lbs per pet

Children and extra beds

Children are welcome

Free rollaway/extra beds

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock

Baymont Inn Lubbock

Best Western Plus Palms Hotel Lubbock

SureStay Plus Hotel Best Western Lubbock

SureStay Plus Best Western Lubbock

Baymont Inn Suites Lubbock

SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 423 out of 1000 reviews
Rating 8 - Good. 259 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 80 out of 1000 reviews
Rating 2 - Terrible. 102 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
😃
Stayed 1 night in Feb 2026

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
😀
Stayed 1 night in Feb 2026

4/10 Poor

Arnulfo

Place was a little too dark almost felt like an abandoned hospital
Stayed 3 nights in Feb 2026

2/10 Terrible

Araseli

Stayed 1 night in Feb 2026

8/10 Good

rodney, Perryton

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel, just didn’t like how the door to the outside to go down stairs kept slamming all night long
Stayed 2 nights in Feb 2026

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities
Room smelled like smoke, breakfast wasn’t great, bugs in the bathroom floor.
Stayed 1 night in Feb 2026

2/10 Terrible

Joann

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stars two nights first night was ok but the next night (Saturday) awful ..they need security at night , there was so much running around people being loud , screaming and hallways smelled liked weed !!! Don’t know if due to bar that they have but very very loud .. will never stay there again !!! And it’s a shame since it’s close to medical center
Stayed 2 nights in Feb 2026

6/10 Okay

Gonzalo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Air conditioning unit was loud and didn’t cool at all
Stayed 1 night in Feb 2026

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2026

8/10 Good

Xavier

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2026

6/10 Okay

Irma

Stayed 1 night in Jan 2026

8/10 Good

Irma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast could have more selections.
Stayed 1 night in Jan 2026

10/10 Excellent

Vydon

Liked: Cleanliness, staff & service, amenities
I shall return and recommend this hotel The breakfast was very good
Stayed 2 nights in Jan 2026

4/10 Poor

Trystan

Traveled with family
One of the bed had bed bugs the other queen bed was free of bed bugs. Had bites all over
Stayed 2 nights in Jan 2026

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Breakfast buffet food was cold.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
The manager was very accommodating. We were in town due to an emergency. Our plans were 2 days but things changed and need to extend our stay. I returned later after checking out, told the manager we needed to extend the stay he got us back in the same room and early so we didn’t have to wait. He is a very nice man.
Stayed 2 nights in Jan 2026

2/10 Terrible

Quinton

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2026

10/10 Excellent

Marteil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 1 night in Dec 2025

10/10 Excellent

Randie

Stayed 2 nights in Jan 2026

10/10 Excellent

Nancy D.

Stayed 1 night in Jan 2026

4/10 Poor

Melissa

Disliked: Cleanliness
Not clean. Found a pipe in room called front desk she wasn’t very happy having to come to get it because I didn’t want to touch it. Plus it stunk like mouse droppings but yes we stayed it was late and we were very tired.
Stayed 1 night in Dec 2025

10/10 Excellent

Christian

Stayed 1 night in Nov 2025

2/10 Terrible

Kelly

Stayed 1 night in Dec 2025

6/10 Okay

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was ok, location was good, never got to the bar. Breakfast was always missing something.
Stayed 2 nights in Dec 2025