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Hacienda del Mar Los Cabos, Autograph Collection By Marriott

4.5 star property

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Photo gallery for Hacienda del Mar Los Cabos, Autograph Collection By Marriott

Patron Suite Ocean Front King | Beach/ocean view
5 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds
5 restaurants, breakfast, lunch served; local and international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Corredor Turístico SJC-CSL, KM. 10 Lote D, Cabo del Sol, Cabo San Lucas, BCS, 23450
  • Cabo del Sol Golf
    ‪1 min walk‬
  • Santa Maria Beach
    ‪5 min drive‬
  • Medano Beach
    ‪9 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite, 3 Bedrooms, Balcony, Ocean View

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Suite, 3 Bedrooms, Balcony, Ocean View

  • 1625 sq ft
  • Sea view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 4 Bedrooms, Balcony, Ocean View

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Suite, 4 Bedrooms, Balcony, Ocean View

  • 1910 sq ft
  • Sea view
  • Sleeps 8
  • 4 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 905 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony, Oceanfront

Suite, 1 Bedroom, Balcony, Oceanfront | 1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Balcony, Oceanfront

  • 1410 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 905 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed, Balcony, Ocean View

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Deluxe Room, 1 Double Bed, Balcony, Ocean View

  • 560 sq ft
  • Sea view
  • Sleeps 6
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View | 1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony, Ocean View

  • 490 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Balcony, Ocean View

  • 490 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

Suite, 1 Bedroom, Non Smoking, Balcony (Oceanfront) | 1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

  • 905 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony, Oceanfront

  • 490 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Oceanfront)

Room, 2 Queen Beds, Non Smoking, Balcony (Oceanfront) | 1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Non Smoking, Balcony (Oceanfront)

  • 490 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View | 1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony, Garden View

  • 490 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Non Smoking, Balcony (Oceanfront)

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Suite, 3 Bedrooms, Non Smoking, Balcony (Oceanfront)

  • 1625 sq ft
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 2 Queen Beds, Balcony, Garden View

1 bedroom, hypo-allergenic bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Balcony, Garden View

  • 490 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Cabo San Lucas

When you stay at Hacienda del Mar Los Cabos, Autograph Collection By Marriott in Cabo San Lucas, you'll be on the beach, within a 10-minute drive of Santa Maria Beach and Chileno Beach. .This beach hotel is 5.5 mi (8.9 km) from Medano Beach and 6.8 mi (11 km) from Marina Del Rey.

What's nearby

  • Cabo del Sol Golf - 1 min walk - 0.0 miles
  • Santa Maria Beach - 5 min drive - 2.4 miles
  • Chileno Beach - 8 min drive - 4.8 miles
  • Cabo San Lucas Bay - 9 min drive - 3.6 miles
  • Medano Beach - 9 min drive - 4.3 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 35 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min walk
  • ‪La Cevichería - ‬4 min drive
  • ‪RosaNegra - ‬6 min drive
  • ‪Marea Restaurant - ‬6 min drive
  • ‪El Eden Tequila Bar - ‬10 min drive

About this property

Hacienda del Mar Los Cabos, Autograph Collection By Marriott

Luxury hotel on the beach, with 5 outdoor pools
Hacienda del Mar Los Cabos, Autograph Collection By Marriott offers 270 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters. 40-inch flat-screen televisions come with premium satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. Housekeeping is provided daily.

5 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Make yourself at home in one of the 270 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters. Rooms have private furnished balconies or patios. Satellite television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, 5 hot tubs, and a waterslide. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 10 kilometers.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Pitahayas, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the swim-up bar or one of 2 bars/lounges, or 2 poolside bars. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include a computer station, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Pitahayas - This beachfront fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Tortugas Beach - This beachfront restaurant specializes in local cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
De Cortez - Overlooking the ocean and golf course, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Las Fuentes PoolSnack Bar - This poolside delicatessen specializes in Regional cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Tomates Restaurant - This beachfront restaurant specializes in local cuisine and serves breakfast, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at Hacienda del Mar Los Cabos, Autograph Collection By Marriott are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 10 km
  • Shopping center shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 for adults and USD 18 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • De Cortez
  • Las Fuentes PoolSnack Bar
  • Pitahayas
  • Tomates Restaurant
  • Tortugas Beach

Things to do

  • 5 hot tubs
  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Pool access ramp on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 20 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1995
  • Colonial architecture
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 36 for adults and USD 18 for children
  • Airport shuttle fee: USD 44 per person (roundtrip)
  • Airport shuttle fee per child: USD 22 (roundtrip), (from 4 to 8 years old)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 13 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Hacienda Mar Vacation Club
Hacienda Mar Vacation Club Cabo San Lucas
Hacienda Mar Vacation Club Hotel
Hacienda Mar Vacation Club Hotel Cabo San Lucas
Hacienda Del Mar Cabo San Lucas
Hacienda Del Mar Vacation Club Cabo San Lucas, Los Cabos
Hacienda Del Mar Vacation Hotel
Hacienda Del Mar Vacation Resort
Hacienda Del Mar Vacation Club Hotel Cabo San Lucas
Hacienda Mar Hotel Cabo San Lucas
Hacienda Mar Hotel
Hacienda Mar Cabo San Lucas
Hacienda Mar
Hacienda del Mar Vacation Club
Hacienda Mar Resort Cabo San Lucas
Hacienda Mar Resort
Hacienda Del Mar Vacation Resort
Hacienda Del Mar Cabo San Lucas
Hacienda Del Mar Vacation Hotel
Hacienda Del Mar Los Cabos Cabo San Lucas

Hacienda del Mar Los Cabos, Autograph Collection By Marriott Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 483 out of 897 reviews
Rating 8 - Good. 225 out of 897 reviews
Rating 6 - Okay. 91 out of 897 reviews
Rating 4 - Poor. 51 out of 897 reviews
Rating 2 - Terrible. 47 out of 897 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing place

Stayed 1 night in Mar 2025

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has remodeled a few areas and is on going. Looks Great! Check-in Easy. Restaurant Staff Amazing and always a Great place to stay.
Stayed 3 nights in Mar 2025

8/10 Good

Pamela, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, staff was amazing. Only downside is they want you to sign up for a timeshare
Stayed 3 nights in Mar 2025

10/10 Excellent

PATTERSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stay at when I come to Cabo.

10/10 Excellent

Darell

Stayed 4 nights in Mar 2025

6/10 Okay

kayla

Stayed 3 nights in Mar 2025

4/10 Poor

Cristy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Darla, Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of property is nice including the pools. The beach is not for swimming but able to see many whales from the pool areas. Our room was in need of some maintenance and updates.
Stayed 2 nights in Feb 2025

10/10 Excellent

keena

Stayed 4 nights in Feb 2025

10/10 Excellent

Susan Rae, Auburn

Liked: Staff & service, property conditions & facilities
Second time here. Always very comfortable- staff are friendly and polite- looking forward to coming back
Stayed 11 nights in Jan 2025

10/10 Excellent

michael

Stayed 10 nights in Dec 2024

10/10 Excellent

michael Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for couples and families. Beautiful resort, exceptionally clean and very friendly and helpful staff. We discovered this precious jewel 12 years ago and have returned ever since and in most years twice for a 10 night stay. We are typically met by the bell captain Joel who knows the resort inside out and makes certain our beach front room is perfect. We especially enjoy our breakfast at Tamates restaurant. We refer to the staff there as our second family. Starting with our hostess the perfect morning begins. In particular I’d like to mention the wonderful servers Rocio, Adelina, Natalia, Maglia, Lino, Juvilo, Abdiel and Jose who have are Mimosas waiting for us when we arrive. Housekeeping and room service is also top notch and we prefer to dine at night on our spacious balcony. It was a hidden gem when we discovered it 12 years ago but word has gotten out and it’s now flanked by a new Four Seasons on one side and a Hyatt on the other. It however remains secluded and has the best staff and beach in Cabo Del Sol. Finally they have numerous fabulous restaurants for fine dining we just prefer our balcony
Stayed 10 nights in Jan 2025

6/10 Okay

Ivonne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: grounds are immaculate and beautiful room is spacious, clean, and comfortable. Cons: food and drinks are overpriced and average tasting; be ready to be hounded by aggressive sales representative regarding timeshare—this was really annoying; it’s the last thing you want we you come to a place to relax. Overall: although it’s a very nice and relaxing place, we wouldn’t return.
Stayed 4 nights in Jan 2025

6/10 Okay

Ray

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Beautiful Resort but no repeat visits

Good/bad news: the resort is beautiful, and the food is actually fairly good considering it has an all inclusive aspect to it. On the flipside, you cannot swim on their beaches, within each building the toilets are so loud you can hear toilets flushing in the middle of the night throughout the building, waking you up every single night, several times a night, so we didn’t sleep well.
Stayed 6 nights in Jan 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property for four nights in Cabo. The resort had many amenities and dining options and was right on the beach. Please know that the beach it is on as a black flag beach and not one of the swimming ones in this area. Staff were amazing and kind and room was beautiful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Emily

Liked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hacienda Del Mar has been a go-to for our family for years. I know parts of the complex are undergoing renovation… but the older rooms are for showing their age. The rest of the complex is great, and the staff is great. Will still go back, will just be sure to stay in a remodeled part of the resort.

10/10 Excellent

Sheryl B

Liked: Cleanliness, amenities, property conditions & facilities
Very peaceful, beautiful resort.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 3 nights in Nov 2024

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Gerardo, Temecula

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone at the resort is amazing. Except the people that check you in. Our check was supposed to be at 3pm we didn’t get our room until past 4pm. The person that checked us in David, didn’t care to apologize or make up for the late check in. I made him aware of the time and that it’s past our check in time and all he said was yes I know. No apology or anything. He spoke English, and I speak Spanish there was no misunderstanding or miscommunication. Our room that we paid for had an upgrade of ocean view. The view of the ocean from our balcony was, best way to explain it is hold up a nickel with your hand and that nickel was the ocean. Not what was expected at all.
Stayed 2 nights in Nov 2024

4/10 Poor

SUSANN

Traveled with group
Liked: Cleanliness, staff & service, amenities
As a former Hacienda Del Mar member for 30 years. Property is wonderful. This time stayed at Autograph Collection. Was disappointed. Was not given the expected room I requested, plus paper thin walls could clearly hear conversation from room next door as well as upstairs constant moving of furniture. Would prefer to stay at former (Sheridan hotel) next time much quieter.
Stayed 4 nights in Oct 2024

10/10 Excellent

Megan

Stayed 4 nights in Aug 2024

10/10 Excellent

Jose Adalid Aguilar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heaven on earth, plane and simple.
Stayed 2 nights in Jul 2024