Staff is easily some of the best hotel staff in the area. We travel A LOT, many 5 star hotels mixed in with some general travel spots as well. The Garland hits right there in the mid 4's for great cozy resort. The Pool, Adults only and general hot tub, pool bar, all just lovely. Comfortable and easy with the pretentious attitude some places come with. Cocktails are great, wine selection is good, food by pool and courtyard is also above par. What makes this place:
Staff ---Super Kind, helpful, and efficient
Pool and Bar: Cozy, Clean, staffed well, great drinks.
Location: 5-6 min from Universal or a free shuttle the hotel provides in their open air trolley. So cute.Shuttle runs hourly. 16 Min to Burbank Airport avg.
Only downfall and it's NOT a true downfall, but the rooms are on the smaller side. The amenities, housekeeping, upkeep is all great, they are just a tad small for my liking but NOT at all an issue. 3rd trip here and will be back!