Compare Historic Hotels in Longview

"During my stay at Best Western, I came across quite a few things that were flat out disgusting. When I checked into my room, the bathroom had towels hanging on the back door. I was gonna let that pass until I realized there was hair all over the tub and floor. I asked to be moved rooms and upon moving, the room wreaked of cigarette smoke and was quite obvious the beds linens were not changed. This was proven to me when I checked out and saw how the housekeepers change a bed. It’s disgusting. My son wanted to swim, there was no clean towels only dirty ones flung everywhere. The pool has a strong chlorine smell telling me they are not following protocol. There was a film and you couldn’t even see the bottom. When I went to get breakfast, the stuff was empty an hour before it was supposed to close. It was obvious where the food was being microwaved and the kitchen looked disgusting, I would say closing doors to where employees work would be beneficial. Especially the laundry room. The type of people you allow in your hotel also made me feel very unsafe, people at all hours looking homeless, as a best western I don’t think that looks good. I manage a hotel and I am not one to complain, but when basic hospitality and cleanliness is not met it’s very upsetting for the price I paid. When asking to move rooms I would of made sure the guest was being moved to a clean room, or I would give them a refund. I’m not asking for that, I just want you guys to know your hotel is not clean. "

"The host responded to my question quickly. For some reason we had a problem with door lock and how to open door. The house smells a little smokey - prob from fireplace use. House was great for my family. We loved the sound of the water behind the house. We will stay again. Thank you."

"The staff was very professional and helpful."

"Good"

"Was just what I needed! Beautiful, peaceful weekend. Sally the cat came to hang out for a few hours which was a bonus:)"

"Loved this cozy getaway for relaxing after exploring most of the day. The hosts were friendly and quick to respond to messages. The cottage feels like home away from home with modern decor and plenty of space for the three of us to stay. The property is beautiful as well. We spent most nights hanging out by the stream. If you’re looking for a secluded getaway in nature, this is it!"