cheaptickets Verified Review
"This was literally the most disgusting place I have ever tried to stay. They don’t have enough staff even prior to covid even years ago to accommodate adequate check in time which is 3pm. So instead, you show up and they take a credit card and tell you to go use the pool and leave luggage in the car. Meanwhile, they are in breach of contract with check in times consistently. All guests are waiting around lobby. At 5:30pm I finally Get a text my room is ready. The girl behind the desk with the pepperoni face will not refund your money under any circumstances even if she claims she will. I then Walked up to the room to see what look liked bed bugs on the sheets. My kids and husband walked right out. I demanded a refund she refused and the boy there starting shouting get out of here get out of the hotel. It became so chaotic we called the police and made a police report so we can get a full refund with our credit card company. These people are scam artists, think you should pay for a 12 hr stay and literally have zero respect for the customer. The cops even were in shock at the way this hotel handled themselves. Side note all the restaurants pulled out of this establishment because of the poor quality of this ‘motel’. Just keep in mind, they are out to nickel and dime everything. The boy tried to charge my husband $50 to park his truck as well. Avoid this place at all cost!"
A verified traveler stayed at The White Sands Oceanfront Resort & Spa
