I stayed here for a week in mid- September and loved every minute of it. I am an older gentleman who wanted a place close to the river, London Tower, and the Tower Bridge and to the Underground. This establishment fit the bill for all of those. The staff (including front desk, housekeeping, and the bar and entertainment folks went over and above to make sure that the guest were taken care of.
Most of the people staying there were young people from all over the world. They were all very well-mannered and very respective. Great activities planned each night in the bar whether it was Trivial Quiz, Comedy night or anything else. They had a very good, but low-key security folks on hand also.
No complaints and I will stay there the next time I am in London!!