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The Chapter Hotels - Hyde Park

2.0 star property

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Premium Studio, Ensuite (Group) | Free WiFi, bed sheets
Miscellaneous
Interior
Premium Studio, Ensuite (Group) | Free WiFi, bed sheets
Miscellaneous

Reviews

5.4 out of 10

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk
$89
$74 nightly
$89 total
Total with taxes and fees
Jan 27 - Jan 28

Explore the area

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23 Inverness Terrace, London, England, W2 3JR
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Hyde Park
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

Basic Double Room, Ensuite

  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio, Ensuite (Twin)

Premium Studio, Ensuite (Twin) | Free WiFi, bed sheets

Premium Studio, Ensuite (Twin)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Studio, Ensuite (Quad)

Premium Studio, Ensuite (Quad) | Free WiFi, bed sheets

Premium Studio, Ensuite (Quad)

  • 86 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Studio, Ensuite (Group)

Premium Studio, Ensuite (Group) | Free WiFi, bed sheets

Premium Studio, Ensuite (Group)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds and 4 Twin Beds

View all photos for Premium Single Room, Ensuite

Premium Single Room, Ensuite | Free WiFi, bed sheets

Premium Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Studio, Private Bathroom (Family Quad)

Premium Studio, Private Bathroom (Family Quad) | Free WiFi, bed sheets

Premium Studio, Private Bathroom (Family Quad)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Triple Room, Private Bathroom

Premium Triple Room, Private Bathroom | Free WiFi, bed sheets

Premium Triple Room, Private Bathroom

  • 75 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Studio, Private Bathroom (family triple)

Premium Studio, Private Bathroom (family triple) | Free WiFi, bed sheets

Premium Studio, Private Bathroom (family triple)

  • 43 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premium Double Room, Ensuite

Premium Double Room, Ensuite | Free WiFi, bed sheets

Premium Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Miscellaneous
The Chapter Hotels - Princes Square
  • Free WiFi
  • 24/7 front desk
2.4 out of 5, 56 reviews
$72 nightly
The price is $86
Feb 8 - Feb 9
Total with taxes and fees
The Chapter Hotels - Princes Square

About the neighborhood

London

With a stay at The Chapter Hotels - Hyde Park in London (London City Centre), you'll be a 3-minute walk from Kensington Gardens and 12 minutes by foot from Hyde Park. .This hotel is 0.7 mi (1.2 km) from Kensington High Street and 0.5 mi (0.9 km) from Kensington Palace.

What's nearby

  • Queensway - 1 min walk - 0.1 miles
  • Westbourne Grove - 2 min walk - 0.1 miles
  • Kensington Gardens - 3 min walk - 0.2 miles
  • Portobello Road Market - 10 min walk - 0.6 miles
  • Hyde Park - 13 min walk - 0.7 miles

Getting around

  • Bayswater Underground Station - 2 min walk
  • London (QQP-Paddington Train Station) - 15 min walk
  • London City Airport (LCY) - 66 min drive

Restaurants

  • ‪New Fortune Cookie - ‬3 min walk
  • ‪Blank Street Coffee - ‬3 min walk
  • ‪The Park - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Bayswater Arms - ‬3 min walk

About this property

The Chapter Hotels - Hyde Park

Hotel in London, 3-minute walk to Kensington Gardens
The Chapter Hotels - Hyde Park offers 19 accommodations with hair dryers and complimentary toiletries. This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 19 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number 13629851

We should mention

This property does not have elevators

Property is also known as

The Chapter Hotels Hyde Park
The Chapter Hotels - Hyde Park Hotel
The Chapter Hotels - Hyde Park London
The Chapter Hotels - Hyde Park Hotel London

The Chapter Hotels - Hyde Park Reviews

Reviews

5.4
Rating 10 - Excellent. 4 out of 40 reviews
Rating 8 - Good. 10 out of 40 reviews
Rating 6 - Okay. 6 out of 40 reviews
Rating 4 - Poor. 8 out of 40 reviews
Rating 2 - Terrible. 12 out of 40 reviews

5.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

Reviews

4/10 Poor

Katrin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

6/10 Okay

Rose

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
“You get what you pay for” is all I can say. Location was incredible, which was our priority but everything else was very underwhelming. The room was clean enough, could use a proper deep clean but the towels and sheets were clean and it didn’t feel grimey. The beds were pretty uncomfortable and the room was very small, no space for luggage or unpacking or anything really. The bathroom was also very compact, with thin walls, but the shower was hot and decent. I did like that the front door to the building required a key, as mentioned, the location was perfect for us, steps away from the top of Hyde park, between 3 tube stations and on a main bus route road, easy walking to paddington station too plus it’s off a shopping high street with all the convenient shops and restaurants. I can definitely see why they’ve received so many complaints and negative reviews, it’s very dated and could use a lot of work, but when you chose to stay at one of the cheapest options in a good area you have to lower your expectations. Probably won’t book here again though.
Stayed 3 nights in Oct 2025

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do your self a favor. Stay at the local dumpster

Disgusting. I am going to call them thieves until they give me my money back. I paid in full prior to arriving. When I arrived they told me I had to pay. They said they took 160 pound and then my card declined. I said it did not and I have paid in advance. He kept saying no. I showed him where I had paid.He kept saying no no. we were told and had no choice to pay. we get to our room which was discussing. Nothing like the photos. I will get back to that. I contact hotels.com and explain the situation with my payment. They call the hotel straight away and get it resolved kind of. I go back to reception and they say they will put it in my bank account straight away and want my details. I say no just put it back on the card. He keeps asking for my routing number and account number. I said no. He says he will put it on my card and as yet I have not got my money back. The room was dirty, slugs on the floor on the second day cockroaches on the third day as well as a case of bed bug bites. The start of our trip and on the 4 th day I have to spend washing all of our clothes again. Don’t stay there. I can not say enough of how disgusting it was. We should have left the first morning but I had paid and they had over $1000 extra of my money. I never ask for money back, however this time I feel they owe me compensation. I would never recommend this not even to my ex husband.
Stayed 3 nights in Oct 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities
Near Bayswater metro
Stayed 4 nights in Sep 2025

4/10 Poor

Teresa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Hyde park with tube access. Hotel room not as expected. Our suite was in a basement with a dark, dirty entrance. Our towels were replaced once in 8 days. Garbage picked up once. No other service. Furniture cheap and damaged. Beds were comfortable & clean however basic. Stove loose so didn't use. Fridge and microwave ok. Washer broken. Two fans for AC with one broken. Walls damaged. Not sure if this is typical of London for the price but didn't feel comfortable. Basic facilities. Would not stay again.
Stayed 8 nights in Sep 2025

8/10 Good

Annabelle

Stayed 1 night in Jul 2025

6/10 Okay

Marco Sergio

Traveled with partner
Liked: Staff & service
Easy to Queens Station, close to buckingham palace Need to check your drains in room 40. Shower does not drain very quick.
Stayed 3 nights in Jul 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing!

Arrived and was greeted by piles of dirty linen on the floor that we had to step over. Man (staff) wondering around with blood on tee-shirt and bandaged arm. No towels in room. Bathroom so small you couldn’t sit on the toilet with the door closed. Shower door didn’t close.
Stayed 1 night in Jul 2025

6/10 Okay

David

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

4/10 Poor

Victoria M

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Dan

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very poor hospitality and dirty/bloody sheets. Violation of privacy from cleaning staff. Lack of awareness and care by staff overall.
Stayed 3 nights in Jun 2025

4/10 Poor

Jayde

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very hot, small and cramped and sink tap didnt work, needs updating and aircon. Very good location and close to tube
Stayed 3 nights in Jun 2025

2/10 Terrible

Dax

Traveled with family
Disliked: Amenities
The location is excellent and close to the Bayswater tube but that’s all. To start the suite that they advertise is a mess. As soon i finished the check in they informed me that the stove was not working, then they told me since there is no A/C to use a fan. There was no fan and they got me a fan the night before we were leaving and we stayed four nights. Since there is no elevator the minimum they could do was to help get the luggage upstairs and not just stand looking how i managed to bring 3 suitcases upstairs since we were a party of five. I wished i could say that’s it but the worst part was that someone from the cleaning crew went through my personal belongings. Nothing was stolen but it felt like I was robbed. In other words i would never stay at this place ever again. They have a long way to learn about customer service. Appliances dont work or are invisible. Thanks
Stayed 4 nights in Jun 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service

Great

This was just perfect for what we needed. The only draw back was the heat of the room and the fact there was no milk despite a kettle/tea/coffee etc
Stayed 1 night in Jun 2025

2/10 Terrible

Diana P

Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service
No AC and my room faced west, so very hot, even with fan going and windows open (no screens, but happily no bugs). No chair, though there was room. Very clean, which was lovely. No sheet and the duvet was too warm (obviously). No bedside table (I upended a wastebasket to set my travel clock etc.). Friend's room had bathroom fan running constantly. BUT good neighborhood, comfortable beds, friendly and helpful staff.
Stayed 1 night in Jun 2025

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the room overall, The bathroom smelled bad, so could have used an air freshener. Also they should provide a hand towel not just body towels. I love that they had an iron, ironing board, hot pot, dishes, refrigerator, stove, all great. Complimentary tea bags and sugar would be a nice touch! The front desk people were nice. Also more than one room key would help for when your party goes out separately. An elevator would be great. Walking up 4 flights of stairs with heavy suitcases is a challenge.
I liked how they put the towels like a bow at the end of the bed.
Stayed 3 nights in Jun 2025

8/10 Good

Sion

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly place

Room rather small, but otherwise great service.
Stayed 1 night in May 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place I arrived early they let me keep my bags in office until check in when I arrived back for my check in everything was wrong they put me in a room in the basement with 3 beds and a separate washroom it was disgusting stains all over the carpet, doors walls ect possible blood. The beds were dirty with hairs all over them and stains bathroom was no cleaner. I original booked a double room suite. I refused to stay there was no one on site I had to wait for someone to come to the hotel to explain my frustration. They then told me to wait outside And I was later transfers to another hotel down the street which they manage. The conditions over there were much better but over all my stay was not very pleasant due to all of the run around. Would not recommend staying here.
Stayed 1 night in May 2025

8/10 Good

Alejandro

Stayed 1 night in Apr 2025

10/10 Excellent

Anton

Liked: Staff & service
Nice location, very comfortable beds, quite small room. All in all good value.
Stayed 2 nights in Oct 2025

10/10 Excellent

ANDRE

Stayed 2 nights in Sep 2025

4/10 Poor

Aref

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

4/10 Poor

Imane

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
the room was not cleaned well. The towels in the room had stains on them. We had to ask for another one. There were cockroaches in the bathroom and one time above our bed.
Stayed 3 nights in Sep 2025

2/10 Terrible

Fredric

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025