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The Lancaster Hotel

4.0 star property

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Photo gallery for The Lancaster Hotel

View from property
Hair dryer, bathrobes, towels
View from property
Exterior
Hair dryer, bathrobes, towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Room service
  • Housekeeping
The current price is $149
$125 nightly
$149 total
Total with taxes and fees
May 4 - May 5

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Queensway
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪62 min drive‬

Room options

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room, Ensuite

7.0 out of 10
Good
(6 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Triple Room, Ensuite

Superior Triple Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Triple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Suite, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room, Ensuite

7.4 out of 10
Good
(27 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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Exterior
Premier Inn London Paddington - Paddington Basin
London City Centre
  • Restaurant
  • Breakfast available
  • 24/7 front desk
4.0 out of 5, Very Good, 384 reviews
$104 nightly
The price is $125
May 10 - May 11
Total with taxes and fees
Premier Inn London Paddington - Paddington Basin

About the neighborhood

London

With a stay at The Lancaster Hotel, you'll be centrally located in London, steps from Kensington Gardens and 7 minutes by foot from Hyde Park. .This hotel is 1 mi (1.6 km) from Marble Arch and 1.5 mi (2.5 km) from Kensington High Street.

What's nearby

  • Kensington Gardens - 2 min walk - 0.1 miles
  • Hyde Park - 6 min walk - 0.4 miles
  • Westbourne Grove - 8 min walk - 0.4 miles
  • Queensway - 9 min walk - 0.5 miles
  • Kensington Palace - 15 min walk - 0.8 miles

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪Nipa - ‬8 min walk
  • ‪Italian Gardens Café - ‬6 min walk
  • ‪Bizzarro - ‬8 min walk

About this property

The Lancaster Hotel

The Lancaster Hotel offers 46 air-conditioned accommodations with bathrobes and hair dryers. 32-inch flat-screen televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Make yourself at home in one of the 46 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and bathrobes. Housekeeping is provided daily, and irons/ironing boards can be requested.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Lancaster Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.99 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

The Lancaster Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 266 out of 931 reviews
Rating 8 - Good. 364 out of 931 reviews
Rating 6 - Okay. 195 out of 931 reviews
Rating 4 - Poor. 61 out of 931 reviews
Rating 2 - Terrible. 45 out of 931 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were lovely they couldn’t do enough for you, room was ok, mattress on the big bed wasn’t great, pillows are very flat, 2 plug sockets were burnt out so couldn’t be used. Carpet was very dusty. Cups could be bigger for a tea or coffee & replenished daily. Apart from a few minor details that could be fixed we were happy with the location
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2026

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff very good,very friendly.Room clean and bed comfortable. Only thing that let it down was the smoke alarm in the room,bright green light.I like a dark room when sleeping and the light is to bright.
Stayed 1 night in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Clean staff superb highly recommend
Stayed 4 nights in Jan 2026

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
Other than a small appliance (coffee maker) that needed replacement because it was not working properly, the room itself, location, staff and all around quality of the hotel was very good, reasonably priced for its value, and would be recommended for guests and visitors who want convenient access to Paddington Stn (and the very efficient and well-connected Elizabeth Line, and other lines/tube hubs of Paddington incl. LHR airport!) as well as lovely Kensington Gardens/Hyde Park. Overall recommended for mid-priced and good value stays in Central London.
Stayed 2 nights in Jan 2026

10/10 Excellent

Luke

Stayed 4 nights in Jan 2026

10/10 Excellent

Mehvr

Traveled with family
Liked: Cleanliness, amenities
Amazing room, great breakfast. Amenities were good. Stayed for 6 days with my family and thoroughly enjoyed.
Stayed 6 nights in Jan 2026

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Staff were great, room was warm & clean- location is amazing for the cost. Only one star down as don't expect a 4 star hotel, but we will revisit.
Stayed 1 night in Jan 2026

8/10 Good

Hiromi

Stayed 1 night in Jan 2026

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The setting of the hotel is marvellous very well decorated, bedroom nice and the staff were terrific. Right next to hyde Park and easy bus ride into city. Will be going again
Stayed 4 nights in Jan 2026

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a great stay , room was fine , very quiet safe area near paddington and Hyde park , Queensway an bayswater tube just a little stroll away , what can I say lovely staff , plenty of selection at breakfast , slept well , very clean.
Stayed 2 nights in Jan 2026

6/10 Okay

mayra itzel

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Es hotel muy frío, no lo recomiendo para niños. El buffet del desayuno tiene pocas opciones El internet no llega a todas las áreas La primera noche tuvimos un problema con nuestra tarjeta de banco y nos dejaron entrar sin problema, El segundo día la energía eléctrica de la habitación falló y no había calefacción ni televisión ni nada… No es la habitación que está en la imagen … esperábamos una cama grande como la foto pero nos dieron dos camas como esta en la descripción
Stayed 3 nights in Dec 2025

2/10 Terrible

Abby

Stayed 2 nights in Dec 2025

2/10 Terrible

Fahmi

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
AVOID Whole property didn't have hot water during the Christmas period. Mattresses were worn out. The property has potential but it's neglected and poorly managed. Staff needs training on professionalism and communication (only Ali and another staff member were great and genuinely trying to help, but clearly this is a bigger problem than they can handle). We weren't informed about the hot water issue upon check-in, we were only informed after we asked why there's no hot water in the shower the next day. Upon check-in on Christmas eve, receptionist told us that breakfast on Christmas day would close at 11am but we were turned away in the restaurant when we showed up at 10:15 saying that they already closed. I asked the same receptionist if he could ask the restaurant to prepare something light and he told me he will check and get back to me. He never got back to me. Funny note: I was trying to call reception from the phone in the room by pressing the reception button but kept getting connected with another resident in the hotel who was complaining about the hot water, we laughed at how this hotel is a joke. Due to the hot water situation, we checked-out a day early but hotel management is refusing to issue a refund for the last night of the booking.
Stayed 3 nights in Dec 2025

6/10 Okay

Nambooze

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was very small, carpet very old and filthy, no closet or hangers, hallway had a bad smell, no hot water /shower in the morning.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fahad

Stayed 2 nights in Dec 2025

4/10 Poor

Patrick

Liked: Cleanliness
No hot water during the stay. Email address given to complain doesn’t work.
Stayed 1 night in Dec 2025

4/10 Poor

SERGIO, DPO

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no hot water during the whole stay. we didnt find out until we checked in. We would like to be considered for a partial refund.
Stayed 3 nights in Dec 2025

2/10 Terrible

James

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water for a shower the evening before or the morning. Was told it had been broken since Thursday (4 days ago). And had bugs in the sheets. Not impressed
Stayed 1 night in Dec 2025

8/10 Good

Chandima

Liked: Cleanliness, property conditions & facilities
Shower was blocked all the time . Problem with tv .
Stayed 2 nights in Dec 2025

10/10 Excellent

Younis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Room was fabulous and staff are kind and very helpful special thanks to Ali
Stayed 1 night in Dec 2025

6/10 Okay

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This stay was for one night only with my wife and our two children (ages 9 and 2). The main bed was acceptable; however, both my wife and I woke up feeling very itchy. The second bed provided for the children was in very poor condition. It was extremely wobbly and felt as though it might collapse, which was concerning for our children’s safety. Additionally, the fridge was not working. We also noticed that the carpet around the base of the fridge was lifted, and there were small jumping insects present, which was very unpleasant and unhygienic. Not a 4 star hotel
Stayed 1 night in Dec 2025

6/10 Okay

Samantha

Liked: Staff & service
Nice quiet area
Stayed 1 night in Dec 2025

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great location
Stayed 1 night in Dec 2025

10/10 Excellent

Hamza

Stayed 1 night in Dec 2025