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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property - evening/night
Staircase
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Property grounds
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Housekeeping
$50
$42 nightly
$50 total
Total with taxes and fees
Jan 25 - Jan 26

Explore the area

View in a map
35 Shepherds Bush Road, London, England, W6 7LU
  • Place, Shepherd's Bush Empire
    ‪5 min walk‬
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

7.8 out of 10
Good
(48 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

7.2 out of 10
Good
(35 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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Exterior
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3.3 out of 5, 1,002 reviews
$51 nightly
The price is $62
Jan 25 - Jan 26
Total with taxes and fees
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About the neighborhood

London

Located in London (Hammersmith), Sapphire Hotel is within a 5-minute drive of Westfield London Shopping Centre and Kensington High Street. .This hotel is 2.3 mi (3.7 km) from Royal Albert Hall and 2.9 mi (4.7 km) from Hyde Park.

What's nearby

  • Shepherd's Bush Empire - 5 min walk - 0.3 miles
  • Westfield London Shopping Centre - 10 min walk - 0.6 miles
  • Kensington High Street - 15 min walk - 0.8 miles
  • Olympia Events - 15 min walk - 0.8 miles
  • Eventim Apollo - 16 min walk - 0.9 miles

Getting around

  • Goldhawk Road Underground Station - 7 min walk
  • Shepherd's Bush Station - 8 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪Liz Cafe - ‬3 min walk
  • ‪Another Brother - ‬2 min walk
  • ‪The Sindercombe Social - ‬4 min walk
  • ‪GAIL's Bakery - ‬3 min walk
  • ‪Thai Rice - ‬2 min walk

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
Sapphire Hotel offers 14 accommodations with DVD players and safes. LED televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and fans. A nightly turndown service is provided and housekeeping is offered daily.

Make yourself at home in one of the 14 guestrooms featuring refrigerators and LED televisions. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Featured amenities include a computer station and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 272 out of 1005 reviews
Rating 8 - Good. 319 out of 1005 reviews
Rating 6 - Okay. 202 out of 1005 reviews
Rating 4 - Poor. 105 out of 1005 reviews
Rating 2 - Terrible. 107 out of 1005 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Jamie L

Liked: Amenities
The Accommodation was worthy of what I paid for and about what I expected based on the reviews. The bedding and towels were clean - which was the most important part of any hotel, the only annoyance was going up 4 flights of stairs anytime I wanted to go to my room, However I was not in the room that much except for the evenings after exploring the city. Hotel is close to a lot of great food options, easy and close access to any sort of public transportation, the neighborhoods around were relatively quiet and nice to walk around, while feeling safe. They could use a good cleaning or the carpets but other than that I would most likely stay here again. The only thing I’d have to downfall is that the rooms on the top floor get hot if you don’t keep windows open, of course this means you hear the police sirens a lot more. They also should update the photos of the rooms.
Stayed 8 nights in Oct 2025

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Matthew

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Mara

Stayed 1 night in Oct 2025

4/10 Poor

Ewout

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
The property is very very noisy. The street notices come straight in the room. Curtains didn’t close properly so light kept coming in. Difficult to sleep with all the noise
Stayed 4 nights in Oct 2025

8/10 Good

Tenzin

Stayed 1 night in Oct 2025

8/10 Good

Sydney

Stayed 6 nights in Oct 2025

10/10 Excellent

Christina

Stayed 6 nights in Oct 2025

10/10 Excellent

Costel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 2 nights in Oct 2025

6/10 Okay

Stuart

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2025

4/10 Poor

Aklilu

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 9 nights in Sep 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops nearby! Excellent friendly staff!
Stayed 1 night in Oct 2025

6/10 Okay

Joaquin

Decent room for the price. Not super nice but a great location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Priscilla

Stayed 4 nights in Sep 2025

8/10 Good

Leigh

Liked: Cleanliness, staff & service
The hotel served its purpose for us. It was clean and comfortable staff friendly. Set up was a bit odd with check-in actually in a different hotel and the room in a separate building. All in all clean room in decent location fine for one night
Stayed 1 night in Sep 2025

8/10 Good

Rachel

Business traveler
I enjoyed the fact that there were numerous shops and eateries around . It was a good atmosphere. The hotel should however ensure that the rooms are hovered regularly and at least washrooms and bathrooms are cleaned a bit regularly when there is a guest in.
Stayed 6 nights in Sep 2025

6/10 Okay

Ana

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Mercedes

Disliked: Staff & service, amenities, property conditions & facilities
I do not recomend this Hotel to any travellers, terrible condition, i had a bad experience to this Hotel, room was super dirty staff are not accommodating, Bed was super dirty, not comportable to stay for travellers
Stayed 4 nights in Sep 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, lots of dining choices nearby, a small Sainsburys adjacent to the hotel, and very pleasant reception staff. Room could have been cleaner and looked a bit tired, but it's nothing that would put you off staying and is reflected in the price. Will stay there again next time I'm down that way.
Stayed 1 night in Sep 2025

6/10 Okay

RichardKarlOscar

Stayed 1 night in Sep 2025

10/10 Excellent

Shoaib

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Holly

Liked: Room comfort

Ended up in a different hotel?

We did not end up staying in the Saffire hotel as when we got there as looked like there was work getting done, we were directed to a couple of doors down to a different hotel - pearl hotel. We were placed in a basement room which had a very strong smell of damp! The fire alarm outside the door was beeping none stop to which we were told someone was coming today to fix it which they didn’t. There was even anti mould paint left out that they had been using!! It was not good - damp and no fire alarm in a basement room is a health risk! Requested to move room due to the smell and noise. Moved into the pearl hotel which was better. Very basic but comfy bed and nice big windows. Was okay for what it was didn’t have much. Tea and coffee, but no milk. Cleaner had been in and left windows open so it was freezing when we got in, and it had been raining. Was an alright stay but confused why we were able to book the saffire hotel when it wasn’t there where we were put! So room was different to what we booked so not very impressed with that. Location was good, close to transport.
Stayed 2 nights in Sep 2025

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
The proper manager was unbelievably rude. I don’t think I’ve ever been treated like that before. This is a terrible property. The bathroom had a nauseating smell. The fan didn’t work. It was hot and we had to drag her suitcases up six flights of stairs. With the windows open, sirens, blared, people yelled on the streets and big trucks rambled by all night. Never, never never.
Stayed 2 nights in Sep 2025

6/10 Okay

Andrew

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Value for money for a builder

Value for money but ten minute walk to nearest tube and very basic and small . Ok for builders working away but not family.
Stayed 4 nights in Jul 2025

10/10 Excellent

Luis

Stayed 1 night in Sep 2025