6/10 Okay
John
Jan 10, 2026
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
No early check in available because the person at the counter said they don't have enough housekeepers today. She was a bit surly but was not there when returned to check in. Room with mold. Shower head had been over spraying onto the molding for a long time as the wall and baseboard were severely damaged. I requested a repair and maintenance came and replaced the shower head. It shouldn't be up to the guests t report long standing problems. Isn't there a preventative maintenance program? Window sill also very wet from condensation and soaked rug. I covered it with a towel but there was mold on window sill with odor, really noticeable by the 3rd day. Maintenance staff said they would address the issues after I checked out. As for the restaurant, I went down to have dinner once. I was told there would be a 30 minute wait. There were only three tables with a total of about 7 customers. I asked why is there a wait when the restaurant is practically empty. I was told there was not enough help. When I got seated, my server was the person from the reception desk who had checked me in. She was kind and gracious but it's obvious she is over worked. My food was good but it took 2 hours for me to have a meal of burger and fries. I have stayed at several Premier Inns in the UK and Germany. This was the worst.
John
Stayed 3 nights in Jan 2026
