Every staff member at the hotel, without exception, made me feel welcomed, safe while attending me with respect, good humour, and professionalism. I can not say enough good things about ALL the front desk staff. They treated me as though I were a friend or an elderly uncle, navigating me through the tube strike, to the point of taking me down the front steps of the hotel to point me in the right direction. The chap responsible for breakfast was hospitable and kind. My room was exceptional value, clean and well appointed. I strongly recommend this hotel. To all the staff: THANK YOU and BLESS YOU!!