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Phoenix Hotel

Property class: 3.5

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Photo gallery for Phoenix Hotel

The exterior of the Phoenix Hotel with a classic facade, large columns, and a welcoming entrance.
A hotel room with a large bed, a desk, a chair, and a TV.
A spacious living room with a fireplace, comfortable seating, a television, and a bookshelf.
A window with red flowers and green foliage, a white building facade, and a decorative metal fence.
A bar area with stools, a television screen, and a seating area with a sofa and chairs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry
  • Housekeeping
The current price is $172
$143 nightly
$172 total
Total with taxes and fees
Oct 4 - Oct 5

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Westbourne Grove
    ‪1 min walk‬
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪58 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

A hotel room with two beds, a desk, a mirror, and artwork on the walls.

Standard Single Room (1 Single Bed)

8.0 out of 10
Very good
(56 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

A hotel room with a large bed, a flat-screen TV mounted on the wall, and a staircase leading to an upper level.

Standard Triple Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

A hotel room with a neatly made bed, a wooden headboard, a small bedside table, and a window with curtains.

Exclusive Single Room (Small)

8.0 out of 10
Very good
(33 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

A hotel room with a large bed, bedside table, lamp, chair, desk, and a TV mounted on the wall.

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

A hotel room with a large bed, a desk, a chair, and a wardrobe.

Executive Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with a bed, a desk, a chair, a TV, and a door.

Standard Twin Room, 2 Twin Beds

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

A hotel room with a large bed, two nightstands, a wardrobe, and a chair.

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

Bed in dormitory STANDARD

  • Sleeps 1

HOUSE STANDARD

  • Sleeps 8

DOUBLE TWO BEDS

  • Sleeps 4

Similar properties

View from room
Kensington Gardens Hotel
London City Centre
  • Free WiFi
  • Laundry
  • Housekeeping
4.2 out of 5, Very good, 992 reviews
$119 nightly
The price is $142
Oct 4 - Oct 5
Total with taxes and fees
Kensington Gardens Hotel

About the neighborhood

London

Located in London (London City Centre), Phoenix Hotel is within a 15-minute walk of Kensington Gardens and Kensington Palace. .This hotel is 0.9 mi (1.5 km) from Hyde Park and 1.5 mi (2.5 km) from Marble Arch.

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 miles
  • Queensway - 1 min walk - 0.1 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Portobello Road Market - 9 min walk - 0.5 miles
  • Kensington Palace - 12 min walk - 0.7 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Bayswater Arms - ‬2 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Prince Alfred - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk
  • ‪Guillam Coffee House - ‬3 min walk

About this property

Phoenix Hotel

Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 125 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
You can enjoy a meal at the restaurant serving the guests of Phoenix Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Phoenix Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Diners ClubMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 1004 reviews
Rating 8 - Good. 347 out of 1004 reviews
Rating 6 - Okay. 89 out of 1004 reviews
Rating 4 - Poor. 17 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place, superb location.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really good
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Jeremy Huw

Clean room, pleasant staff, excellent location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phoenix Hotel was wonderful. We will stay here the next time we come to London. Location was perfect. Close to Bayswater subway station and lots of restaurants and little grocery. The breakfast was great. We were very happy with our stay and can’t wait to go back.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel has a lift which is a big plus. I would stay again!
Stayed 1 night in May 2026
Verified review

6/10 Okay

Jeremy Huw

Clean room, excellent staff, shops nearby
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and the assistance with my stay was above and beyond expectations.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

kate

Liked: Cleanliness
Super location and very friendly staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very convenient location for seeing all the sites in London. Our room was clean and quiet. The breakfast is very good.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Vishwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good restaurants walkable from the hotel, nice staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were big enough for us (three persons). The breakfast was really good. Very close to train station, restaurants and convenience stores. Staff very friendly.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a triple room which was very clean and spacioius. The hotel is convenient for Paddington and travel throughout London. Breakfast was excellent- even the coffee was good. The staff on reception were very helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Gerald

Great stay
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Nela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay and it proved the first wasn’t a fluke….this hotel is a great find in London! Rooms are clean and fresh, well equipped with kettle, hairdryer, toiletries etc. Staff friendly and helpful. Superb location close to plenty of restaurants & cafes plus 2 mainline tube stations.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, and friendly staff. I stayed during a heatwave and the no air conditioning wasn’t fun, but I understand it’s an old building probably difficult to upgrade. But overall, fantastic place and would recommend for anytime besides the hottest week of the year!
Stayed 1 night in May 2026
Verified review

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient for visiting major places in London and has a lot of food choices in the neighborhood. Breakfast is enough good in quality and variety. Overall very good cost performance, I would say. Only I miss is a refrigerator not available in the guest room, but they allow us to use their refrigerator at the hotel reception.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Divareo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place , i would return … more towels are needed though, more so in a none touristy area but very close to the train station and many shops
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Marie

Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

John-Paul

Liked: Cleanliness, staff & service, amenities
Lovely room, helpful staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely maintained hotel in an excellent location. The single room was very small, but that was expected, and it was fine for one person. The furnishings seemed new enough and the water pressure in the shower was strong. The bed was a little lumpy. The continental breakfast was quite nice if you're happy without hot dishes. The location is minutes from the high street with two Tube stations and loads of cafes, restaurants and shops. Kensington Gardens/Hyde Park is a short (less than 10 minute) walk. The hotel is on a quiet street. The hotel bar is never open, but there are at least 4 pubs within 2 minutes. Overall very good value for money.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet rooms. Staff nice especially young man this morning who helped us with transportation to paddington station. We booked a taxi for 6:30am but no show as man locked keys in his vehicle! Man at the desk called few taxis but unsuccessful so called an Uber for us & hotel paid for it. Will definitely stay at hotel next time we visit London.
Stayed 1 night in May 2026
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to fault for the money. Just be aware that if the other single rooms are anything like mine they are extremely compact! That said, it had a nice private bathroom and small desk and comfortable bed. Would consider again.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024