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Phoenix Hotel

3.5 star property

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Photo gallery for Phoenix Hotel

Front of property
In-room safe, desk, blackout drapes, iron/ironing board
Reception
Exterior
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Hyde Park
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪57 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(52 reviews)
  • 22 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Triple Room

8.0 out of 10
Very good
(8 reviews)
  • 21 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small) | In-room safe, desk, blackout drapes, iron/ironing board

Exclusive Single Room (Small)

8.0 out of 10
Very good
(28 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • 22 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 22 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 22 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

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Feb 22 - Feb 23
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About the neighborhood

London

Located in London (London City Centre), Phoenix Hotel is within a 10-minute walk of Kensington Gardens and Portobello Road Market. .This hotel is 0.7 mi (1.1 km) from Kensington Palace and 0.9 mi (1.5 km) from Hyde Park.

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 miles
  • Queensway - 1 min walk - 0.1 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Portobello Road Market - 9 min walk - 0.5 miles
  • Hyde Park - 13 min walk - 0.7 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Bella Italia - ‬2 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Patisserie Valerie - ‬4 min walk

About this property

Phoenix Hotel

Victorian hotel with a restaurant, 6-minute walk to Kensington Gardens
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 125 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
You can enjoy a meal at the restaurant serving the guests of Phoenix Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Phoenix Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1001 reviews
Rating 8 - Good. 371 out of 1001 reviews
Rating 6 - Okay. 78 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

erik, Brussel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Sebastian

Stayed 2 nights in Oct 2025

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Oct 2025

10/10 Excellent

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
Conv
Stayed 3 nights in Sep 2025

10/10 Excellent

S

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in Sep 2025

10/10 Excellent

JAGJEET

Stayed 3 nights in Sep 2025

10/10 Excellent

Marie

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Oct 2023

8/10 Good

Benjamin

Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
Stayed 6 nights in Aug 2025

8/10 Good

Peter, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Peter, Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stayed 3 nights in Aug 2025

6/10 Okay

Stefian

Liked: Staff & service
Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.
Stayed 2 nights in Aug 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise. I was unable to sleep
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab

Excellent
Stayed 1 night in Jul 2025

4/10 Poor

Silvia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!
Stayed 5 nights in Jul 2025

6/10 Okay

Kwok

Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Stayed 2 nights in Jul 2025

4/10 Poor

Spencer

Disliked: Property conditions & facilities
This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down. This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer. The breakfast is basic but fine and the staff was very kind.
Stayed 2 nights in Jul 2025