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Crystal Lodge Hotel

2.0 star property

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Photo gallery for Crystal Lodge Hotel

In-room safe, iron/ironing board, cribs/infant beds, free WiFi
Interior
Single Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi
Lobby
Combined shower/tub, free toiletries, hair dryer, towels

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
49 Brigstock Road, Thornton Heath, England, CR7 7JH
  • Place, Thornton Heath Leisure Centre
    ‪7 min walk‬
  • Place, Selhurst Park Stadium
    ‪18 min walk‬
  • Place, Mitcham Common
    ‪8 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪91 min drive‬

Room options

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Shared Bathroom

  • Garden view
  • 65 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Private Bathroom

  • 75 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Shared Bathroom

  • 75 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Private Bathroom

  • Garden view
  • 97 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room, Accessible, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Twin Room, Accessible, Shared Bathroom

  • City view
  • 86 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Triple Room, Shared Bathroom

  • 118 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Quadruple Room, Shared Bathroom

  • City view
  • 129 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Quadruple Room, 2 Bedrooms, Private Bathroom

Family Quadruple Room, 2 Bedrooms, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Family Quadruple Room, 2 Bedrooms, Private Bathroom

  • City view
  • 108 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Thornton Heath

With a stay at Crystal Lodge Hotel in Thornton Heath (Bensham Manor), you'll be within a 15-minute drive of Clapham Common and Crystal Palace Park. .This hotel is 7.7 mi (12.4 km) from River Thames and 8.7 mi (14 km) from London Eye.

What's nearby

  • Thornton Heath Leisure Centre - 7 min walk - 0.4 miles
  • Selhurst Park Stadium - 18 min walk - 1.0 mile
  • Mitcham Common - 8 min drive - 1.7 miles
  • Big Ben - 48 min drive - 9.1 miles
  • Tower Bridge - 48 min drive - 9.5 miles

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Centrale Tram Station - 4 min drive
  • Heathrow Airport (LHR) - 74 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Railway Telegraph - ‬2 min walk
  • ‪Pawsons Arms - ‬11 min walk
  • ‪Fireaway Pizza - ‬1 min walk
  • ‪Prince George - ‬11 min walk

About this property

Crystal Lodge Hotel

Crystal Lodge Hotel offers 14 accommodations with safes and coffee/tea makers. Guests can make use of the shared/communal kitchen. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Stay in one of 14 guestrooms featuring LED televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services and barbecue grills.
Take advantage of the hotel's room service (during limited hours).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited onsite self and valet parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private or shared bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Shared kitchen access

More

  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 20.0 per stay

Property payment types

Important information

Optional extras

  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Crystal Lodge Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 32 out of 211 reviews
Rating 8 - Good. 42 out of 211 reviews
Rating 6 - Okay. 45 out of 211 reviews
Rating 4 - Poor. 36 out of 211 reviews
Rating 2 - Terrible. 56 out of 211 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Mubarak

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very small room although did have on suit toilet and shower. Staff friendly and helpful . Good if you just want to crash for the night. No frills.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Steven

Liked: Cleanliness, amenities
The room was clean and tidy although looking a little tired. I was alone so the bed was pretty comfortable and large enough for one person. Two adults would have been a squeeze. The on-suite was fairly clean and again, functional. Although the hotel is situated facing a busy road, I wasn’t disturbed by the traffic at all. I think for the price of a room in London, it was pretty good value. If necessary, I would stay there again albeit for just a night though.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Denepher

For a quick, one night stay, at the price, it was adequate.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Andy

Liked: Staff & service
Location, staff, excellent. Bathroom needed lots of attention
Stayed 1 night in Jul 2025
Verified

8/10 Good

Miss A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crystal Lodge Hotel

Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Warm cosy relaxing stay
Stayed 1 night in Dec 2024
Verified

8/10 Good

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very nice and kind to me.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced rooms. Very clean all the staff as well as cleaners. Basic but everything you need
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Dianne

Disliked: Cleanliness, property conditions & facilities
Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

zahraa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist have great manners
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Tony

Liked: Staff & service
It is what it is - essentially a hostel, but with separate rooms. Comfy, clean enough and warm. Friendly & helpful reception staff.
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Does what it says on the tin! Needed a place to stay for a night after a festival. Can’t argue with the price, nice and cheap especially for London. The staff member on the desk was very friendly and helpful.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness

Cosy welcoming but needs a clean

The welcome and customer care were excellent. Clean bedding but other cleaning jacking dirty shower and dusty room.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the hotel was a pleasant one for what to expect for the cost. The shower could do with better cleaning... Overall friendly and accommodating staff. Easy access to transport and local shops.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, room comfort

Goid value

The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again
Stayed 1 night in Oct 2024
Verified

8/10 Good

Ade

Liked: Staff & service, amenities
Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Nozomi

Liked: Staff & service, amenities
Nice and friendly staff. Our family room was all new beds so I could sleep well. I just feel bad for another customer. My children were so happy stay here so running around and making noise.
Stayed 8 nights in May 2024
Verified

6/10 Okay

Asma

Liked: Staff & service
Disliked: Cleanliness, amenities
smelt of smoke in the room but otherwise fine. Don't expect too much, good for one or two nights
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Colin

Liked: Staff & service
Disliked: Room comfort

Staff helpful.

The front desk staff were extremely helpful and very knowledgeable with regard to apps. Rooms were very small and tired. Expected a bit more for the price.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Carthy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good lodge

It’s good . Booked for a room with private toilet but had a little problem but was changed for a room with shared bathroom, staffs there were very friendly and helpful. Can’t complain much. Room was very neat and clean.
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
U need to explain to person that they are sharing a bathroom with strangers the place was very smelly overall i can't imagine taking kids there i will never refuse or let anyone i know go there is not
Stayed 3 nights in May 2025
Verified

8/10 Good

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location,in the room is comfortable Sure not comfortable with bath room outside and no lift
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Errin

Disliked: Staff & service
Was nice enough, not overly fancy. Communal bathrooms for rooms which was a little awkward but fine. Rooms were clean but bathroom could be cleaner. Minimal contact with staff but we’re friendly enough when engaged.
Stayed 3 nights in Oct 2023