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Crystal Lodge Hotel

Property class: 2

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Photo gallery for Crystal Lodge Hotel

A room with a bed, a table with a bottle of wine and glasses, and a sliding glass door leading to an outdoor area.
A staircase with a wooden handrail and a white balustrade, leading to an upper floor.
A modern reception desk with a glass top and blue LED lighting, a vase with flowers, and framed pictures on the wall.
A room with a modern ceiling design featuring recessed lighting and blue ambient lighting.
A bedroom with a bed, a white pillow, and a blanket. There is a wall mural of a bridge and cityscape.

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is $76
$63 nightly
$76 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
49 Brigstock Road, Thornton Heath, England, CR7 7JH
  • Place, Thornton Heath Leisure Centre
    ‪7 min walk‬
  • Place, Selhurst Park Stadium
    ‪18 min walk‬
  • Place, Mitcham Common
    ‪8 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪55 min drive‬

Room options

View all photos for Single Room, Shared Bathroom

A bedroom with a bed, a white pillow, and a blanket. There is a wall mural of a bridge and cityscape.

Single Room, Shared Bathroom

  • Garden view
  • 65 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Private Bathroom

A hotel room with a bed, a bedside table with a lamp, a wardrobe, and a television on a stand.

Single Room, Private Bathroom

  • 75 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Shared Bathroom

A bedroom with a wooden headboard, a bedside table with a lamp, a potted plant, and a view of trees through a window.

Double Room, Shared Bathroom

  • 75 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Private Bathroom

A hotel room with a large bed, two bedside lamps, a painting on the wall, and a vase with flowers on a side table.

Double Room, Private Bathroom

  • Garden view
  • 97 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Accessible, Shared Bathroom

A hotel room with two beds, a desk, a small table, a mirror, and a TV.

Twin Room, Accessible, Shared Bathroom

  • City view
  • 86 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room, Shared Bathroom

A hotel room with two single beds, a small bedside table with a lamp, a window with curtains, and a wall-mounted mirror.

Triple Room, Shared Bathroom

  • 118 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room, Shared Bathroom

A hotel room with two beds, a desk, a small table, a mirror, and a TV.

Quadruple Room, Shared Bathroom

  • City view
  • 129 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Quadruple Room, 2 Bedrooms, Private Bathroom

A hotel room with two beds, each with purple bedding and white pillows. There are two paintings on the wall, a window with curtains, and a small table with a vase of flowers.

Family Quadruple Room, 2 Bedrooms, Private Bathroom

  • City view
  • 108 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Thornton Heath

With a stay at Crystal Lodge Hotel in Thornton Heath (Bensham Manor), you'll be 12 minutes by car from Clapham Common. .This hotel is 8.7 mi (14 km) from London Eye and 8.7 mi (14 km) from Westminster Abbey.

What's nearby

  • Thornton Heath Leisure Centre - 7 min walk - 0.4 miles
  • Selhurst Park Stadium - 18 min walk - 1.0 mile
  • Trinity Baptist Church, - 6 min drive - 1.3 miles
  • Mitcham Common - 8 min drive - 1.7 miles
  • London Eye - 44 min drive - 8.9 miles

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Centrale Tram Station - 4 min drive
  • Heathrow Airport (LHR) - 74 min drive

Restaurants

  • ‪Pawsons Arms - ‬11 min walk
  • ‪Subway - ‬6 min walk
  • ‪Shree Krishna Vada Pav - ‬12 min walk
  • ‪Prince George - ‬11 min walk
  • ‪Fireaway Pizza - ‬1 min walk

About this property

Crystal Lodge Hotel

Crystal Lodge Hotel offers 14 accommodations with safes and coffee/tea makers. Guests can make use of the shared/communal kitchen. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Stay in one of 14 guestrooms featuring LED televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services and barbecue grills.
Take advantage of the hotel's room service (during limited hours).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited onsite self and valet parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private or shared bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Shared kitchen access

More

  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for GBP 20.0 per stay

Property payment types

  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Crystal Lodge Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 33 out of 216 reviews
Rating 8 - Good. 44 out of 216 reviews
Rating 6 - Okay. 45 out of 216 reviews
Rating 4 - Poor. 37 out of 216 reviews
Rating 2 - Terrible. 57 out of 216 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean happy staff
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Only a small space, good staff
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great, rooms were not so great
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

For a quick, one night stay, at the price, it was adequate.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
Location, staff, excellent. Bathroom needed lots of attention
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crystal Lodge Hotel

Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!!
Stayed 5 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Warm cosy relaxing stay
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced rooms. Very clean all the staff as well as cleaners. Basic but everything you need
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very small room although did have on suit toilet and shower. Staff friendly and helpful . Good if you just want to crash for the night. No frills.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very nice and kind to me.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Staff & service
It is what it is - essentially a hostel, but with separate rooms. Comfy, clean enough and warm. Friendly & helpful reception staff.
Stayed 1 night in Apr 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist have great manners
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
The room was clean and tidy although looking a little tired. I was alone so the bed was pretty comfortable and large enough for one person. Two adults would have been a squeeze. The on-suite was fairly clean and again, functional. Although the hotel is situated facing a busy road, I wasn’t disturbed by the traffic at all. I think for the price of a room in London, it was pretty good value. If necessary, I would stay there again albeit for just a night though.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Does what it says on the tin! Needed a place to stay for a night after a festival. Can’t argue with the price, nice and cheap especially for London. The staff member on the desk was very friendly and helpful.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the hotel was a pleasant one for what to expect for the cost. The shower could do with better cleaning... Overall friendly and accommodating staff. Easy access to transport and local shops.
Stayed 2 nights in Aug 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
It took the guy on reception 15 minutes to answer the bell. And another 20 minutes to find my booking. They won't let u take the room key out of the hotel. He tried to persuade my to pay more to upgrade the room. And they have a notice up saying if you give them a five star review the will give you 10 percent off a room or £5 in cash. Clearly they know the are not up to standard.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

Cosy welcoming but needs a clean

The welcome and customer care were excellent. Clean bedding but other cleaning jacking dirty shower and dusty room.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Goid value

The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was small, In poor condition and not clean. The toilet seat was hanging off and I had to clean it before my wife would go near it. the sink leaked onto your feet when the tap was running. The radiator was rusty and the floor was in need of some serious TLC. The staff were helpful, and always about. That, and the cheap price are the only good things. Parking was only for 4 cars. Not great for us as we were the 5th one…they did let us park in the car wash opposite but we had to get up early to move it. My main annoyance was that It did NOT look like the pictures. I felt like I’d paid for a different ‘hotel’. Overall, very basic. Sadly I wouldn’t stay there again.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Nice and friendly staff. Our family room was all new beds so I could sleep well. I just feel bad for another customer. My children were so happy stay here so running around and making noise.
Stayed 8 nights in May 2024