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Charlotte Street Hotel, Firmdale Hotels

Property class: 4.5

Choose dates to view prices

Photo gallery for Charlotte Street Hotel, Firmdale Hotels

A row of outdoor cafe tables and chairs with potted plants, set against a building with a white awning and a sign that reads "CHILDREN'S CAFE HOTEL".
A spacious living room with a fireplace, a large black sculpture, and a wooden floor.
A hotel with a brick facade, arched windows, and a flag.
A traditional living room with patterned furniture, a fireplace, and a large painting on the wall.
A dining room with a table set for six, a chandelier, and patterned wallpaper.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
15-17 Charlotte Street, London, England, W1T 1RJ
  • Place, Tottenham Court Road
    ‪1 min walk‬
  • Place, Theatreland
    ‪2 min walk‬
  • Place, Oxford Street
    ‪3 min walk‬
  • Airport, London (LCY-London City)
    ‪38 min drive‬

Room options

View all photos for Queen Room

A bedroom with a large bed, a headboard with a floral pattern, two bedside tables with lamps, a green armchair, and a window with patterned curtains.

Queen Room

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room

A bedroom with a blue star-patterned wall, a bed with patterned pillows, a nightstand with a radio and a vase of flowers, and a window with curtains.

Superior Room

9.0 out of 10
Wonderful
(4 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Luxury Room

A bedroom with a large bed, a bench, a chair, a small table, and a bookshelf.

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 370 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Room

A bedroom with a large bed, a chair, a bench, and a nightstand.

Deluxe Room

10.0 out of 10
Exceptional
(8 reviews)
  • 395 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1 Bedroom Virginia Woolf Suite

A cozy living room with a sofa, armchairs, a coffee table, and a painting on the wall.

1 Bedroom Virginia Woolf Suite

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Penthouse Suite

A bedroom with a bed, a desk, a chair, a window with curtains, and a mirror.

Penthouse Suite

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Loft Suite

A bedroom with a large bed, a bookshelf, a nightstand, and a green upholstered bench.

Loft Suite

  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Loft Suite

A spacious living room with a high ceiling, a staircase, a large painting, and a cozy seating area.

Superior Loft Suite

  • 495 sq ft
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Luxury Junior Suite

A room with a red wall, a large tapestry, two armchairs, a sofa, and a window with floral curtains.

Luxury Junior Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Junior Suite

Room

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, Mobility Accessible

A bedroom with a large bed, a nightstand, a lamp, a sofa, and a window with curtains.

Junior Suite, Mobility Accessible

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

London

With a stay at Charlotte Street Hotel, Firmdale Hotels, you'll be centrally located in London, within a 5-minute walk of Oxford Street and Tottenham Court Road. .This family-friendly hotel is 0.5 mi (0.9 km) from The British Museum and 0.7 mi (1.1 km) from Leicester Square.

What's nearby

  • Tottenham Court Road - 1 min walk - 0.1 miles
  • Crabtree Fields - 1 min walk - 0.1 miles
  • Theatreland - 2 min walk - 0.1 miles
  • The Building Centre - 3 min walk - 0.2 miles
  • Oxford Street - 3 min walk - 0.2 miles

Getting around

  • Goodge Street Underground Station - 4 min walk
  • Tottenham Court Road Station - 7 min walk
  • Heathrow Airport (LHR) - 60 min drive

Restaurants

  • ‪The Queen Charlotte - ‬1 min walk
  • ‪Italian Bear Chocolate - ‬1 min walk
  • ‪Nordic Bar - ‬1 min walk
  • ‪The Wheatsheaf - ‬1 min walk
  • ‪Norma - ‬1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

Charlotte Street Hotel, Firmdale Hotels offers 52 accommodations with minibars and safes. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 52 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at Oscar, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and complimentary newspapers in the lobby. Planning an event in London? This hotel has 43 square feet (4 square meters) of space consisting of conference space and meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Oscar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Secured valet parking on site (GBP 70 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oscar

Things to do

  • Full-service spa
  • Gym
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 78.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 28 per person
  • Secured valet parking fee: GBP 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 78.0 per night
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Charlotte Street Hotel, Firmdale Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 190 out of 223 reviews
Rating 8 - Good. 25 out of 223 reviews
Rating 6 - Okay. 4 out of 223 reviews
Rating 4 - Poor. 3 out of 223 reviews
Rating 2 - Terrible. 1 out of 223 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice property, exceptional staff.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the very best. This was our fourth stay. The staff is so nice and the rooms are gorgeous. Love it!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most charming hotels I’ve ever stayed at. Every design element was perfect. Staff friendly and helpful. Good food, great service. Not cheap but worth every penny.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, comfortable rooms and public spaces.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Outstanding and cosy Hotel in very central location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and staff and entire experience
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Attentive service, comfortable room
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel for our family of 5! Would definitely stay here again!
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel!
Stayed 6 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room- spotless, spacious. Hotel lobby also beautiful-comfortable and inviting.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Great spot - good restaurant and comfortable spacious room. Quiet too.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London’s best!

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect at the Charlotte Street Hotel
Stayed 5 nights in Jul 2022
Verified review

10/10 Excellent

A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way, like a second home.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Everything is great: bedding, decor, staff, location. Will be back!
Stayed 5 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service from the front desk and doormen. Lovely bar, perfect location.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024