Extremely disappointing experience. We arrived at Hotel Victoria in Lillooet with a confirmed Expedia reservation, only to be told that our booking had been cancelled without any notice. No email, no phone call, nothing.
We then spent over 90 minutes dealing with Expedia customer support while stranded during our trip, trying to find a solution. The hotel offered no real assistance or accountability for the situation.
A confirmed reservation should actually mean something. Leaving travelers without accommodation after a long drive, especially with zero communication beforehand, is unacceptable.
Would not trust booking here again.