Compare Hotels with Balconies in Lexington

"Very poor experience. Not sure what other rooms were like at this facility but ours looked nothing like the photos online. Our non smoking room smelled heavily of stale smoke. The room was dirty and run down. Stains under the mattress (checked for bed bugs) and broken electrical outlet. No remote for the TV. Breakfast offered very few options. Friendly staff was only positive I can share about this experience."

"We emjoyed our stay. Hotel was conveniently located, front desk staff was friendly and helpful, and the hotel is clean and well maintained. Our beds were comfortable and the sheets/pillows/towels were good quality, which sometimes isn’t the case in older hotels like this. Knocked off one star because of mildew on our shower walls which should have been addressed but otherwise our room and the hotel itself felt very clean."

"We arrived for a late check in and stayed 3 nights with a very early check out. The night clerk on duty both at check in and check out, Heath was one of the rudest people I have ever encountered! Upon check in we walk in and apparently interrupted his doing nothing. We said we were here to check in he looked at us and said “and” no greeting no welcome. He scolded me because I put my room key by my phone and said now I have to do them over again. We got to our room, it was as described and the bed was super comfortable. Breakfast had a great selection of eggs, biscuits and gravy, sausage, bacon, and assorted fruit, yogurt and pastries. We stayed 3 nights and they did not clean our room. We did not put the sign out to not clean it and I was a little disappointed in that service. We left at 3 in the morning to check out we had a very early flight and again we ran into Heath. He did not say good morning how can I help you nothing. I stated we needed to check out and his reply was well I am in the middle of something so you will have to wait. Again so rude! I have stayed at this hotel many times, but would think twice before staying here again."

"Microwave in the room instead of down the hall."

"They had me put a $100 deposit, which would be returned after checkout. Instead, it was processed, and they can't get them on the phone. They did callback, and I'm waiting for some results. "

"I was very disappointed with my stay. The entire hotel had a damp chlorine smell, and the room itself had an unpleasant odor. When I requested fresh bedding, the front desk only provided a sheet and stated that was all that was available. For $275 per night, I expected a much higher standard. Many items in the room appeared stained, dirty, and damp, which made the environment feel unclean. Additionally, the housekeeper entered the room without properly knocking. I had to say “excuse me,” at which point she closed the door. This felt like a lack of basic courtesy and privacy. I also attempted to purchase a drink, but the front desk was unattended for an extended period. When the staff member returned, she was not helpful and did not display a welcoming attitude. When I asked if there was another place to pay, I was simply told no. Overall, I did not enjoy my stay and will not be returning."