Compare Hotels with Air Conditioning in Lancaster

"Great accommodating staff"

"This hotel has awful customer service. We booked this hotel for a concert that was happening in Columbus since we were not from here. When we arrived at check in time, 4pm, we were told that our room was not ready and that they would call us when it was. When we tried to check in on the status an hour later at 5pm we were told that the room would not be ready until after we would need to leave for the concert. When I called the next day about the situation the lady on the phone was extremely rude and kept questioning me about how many times I tried to check in, and told me that sometimes rooms just aren’t ready until 5 even though check in is listed at 4, as if it were my fault for the room not being ready. They never apologized or took accountability for a clear mistake on their behalf. I would not recommend this hotel for anyone who is traveling in for an event because MANY rooms were not ready until well after 5pm. Save yourself the trouble and book any other hotel in the area."

"Always nice experience to stay at Cherry Valley."

"Area the hotel is in is completely fine and safe, office staff are nice and helpful. Hotel is what you paid for nothing fancy but it’s got the basics you need."

"Was turned away saying they were booked, had confirmed reservation 2 months prior. Came from out of town, customer service was not of help after staying on hold for a resolution and made me late to my concert. "

"Staff was very friendly. The room was clean, had all the stuff you expect and had good water temp and pressure. The area around it was questionable. If you want to have a crazy light at a local “club” you have many options. If you’re looking for a sketchy gas station that has a “shabby” aura… even more options."