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Comfort Hotel Kumamoto Shinshigai

3.0 star property

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Photo gallery for Comfort Hotel Kumamoto Shinshigai

A modern restaurant interior with wooden furniture, a central bar area, and large windows.
A hotel room with two beds, a desk with a telephone, a chair, a small round table, and a television.
A tall hotel with multiple floors, a Comfort hotel sign, and a restaurant with a 'Candle' sign.
A modern bar area with wooden shelves displaying books, a curved counter, and red and white bar stools.
A modern reception area with a wooden reception desk, two metal chairs, and a tiled floor.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

View in a map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪6 min walk‬
  • Place, Kumamoto City Hall
    ‪6 min walk‬
  • Place, Kumamoto-jo Hall
    ‪7 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

A hotel room with a wooden wall panel, a bed with a white and brown bedspread, a desk with a television and telephone, and a window with curtains.

Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Budget Double Room With Breakfast

A hotel room with a bed, a desk with a telephone, a television, and a wall-mounted control panel.

Budget Double Room With Breakfast

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room With Breakfast

A hotel room with two beds, a desk with a TV and phone, a chair, a small table, and a window with curtains.

Standard Twin Room With Breakfast

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Economy Double Room, Non-smoking Double Economy

A hotel room with a bed, a desk with a TV, a phone, a lamp, and a picture on the wall.

Economy Double Room, Non-smoking Double Economy

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a desk with a telephone, a chair, a small round table, and a television.

Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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Lobby
Nest Hotel Kumamoto
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3.8 out of 5, Good, 1,001 reviews
$52 nightly
The price is $60
Aug 16 - Aug 17
Nest Hotel Kumamoto

About the neighborhood

Kumamoto

With a stay at Comfort Hotel Kumamoto Shinshigai in Kumamoto (Chuo Ward), you'll be within a 15-minute walk of Kumamoto Castle and Sunroad Shinshigai Shopping Street. .This hotel is 0.3 mi (0.5 km) from Sakura Machi Kumamoto and 0.3 mi (0.5 km) from Shimotori Shopping Arcade.

What's nearby

  • Sakura Machi Kumamoto - 6 min walk - 0.3 miles
  • Kumamoto City Hall - 6 min walk - 0.3 miles
  • Kumamoto-jo Hall - 7 min walk - 0.4 miles
  • Contemporary Art Museum Kumamoto - 10 min walk - 0.6 miles
  • Kumamoto Castle - 16 min walk - 0.9 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 17 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬2 min walk
  • ‪酒湊 本店 - ‬1 min walk
  • ‪黒龍紅 - ‬2 min walk
  • ‪相撲寿司大砲部屋 - ‬1 min walk
  • ‪パーラーヒバリ - ‬1 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Comfort Hotel Kumamoto Shinshigai offers 157 air-conditioned accommodations with slippers and hair dryers. Beds feature premium bedding. Televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and toilets with an electronic bidet.

This Kumamoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Make yourself at home in one of the 157 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers. Conveniences include phones, as well as desks and electric kettles.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,200 per night)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Pay movies

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 1100.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay, PayPay, and WeChat Pay
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Comfort Hotel Kumamoto Shinshigai Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 80 out of 258 reviews
Rating 8 - Good. 119 out of 258 reviews
Rating 6 - Okay. 43 out of 258 reviews
Rating 4 - Poor. 11 out of 258 reviews
Rating 2 - Terrible. 5 out of 258 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

CHIH YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Nice service
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

travelingtexan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convent to pedestrian mall, and trams

So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.
Verified review

6/10 Okay

Fan

Liked: Cleanliness
Toilet is too tiny to fit one person if you’re a little bit big. Check out time is 10am, while the other comparable hotels I stay in Kumamoto is 11am.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

seungmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗해요 방은작은편이에요 직원들은 너무친절해요 조식은간단히 먹을만해요 위치는좋아요
Stayed 2 nights in May 2026
Verified review

8/10 Good

SHIGERU

期待通りでした、週末イベントが多く熊本全体が料金が高くなっていました
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Shugen

3時より前のチェックイン、 ちょっと気が利いた宿ならば、「準備できてる部屋を探しましょうね」 と、割と気楽に対応してくれるのだが、、、、 ルールに厳格なところで、追加料金を求められました。 仕方ないけど残念なところです。
Stayed 1 night in Jan 2026
Verified review

8/10 Good

takashi

Liked: Cleanliness, amenities, property conditions & facilities
客室は清潔で何よりアーケード街に近く、桜町バスターミナルにも近く便利この上ない。
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
なし
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

TOMOHIDE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また利用します
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

TOMOHIRO

Liked: Cleanliness
普通によかったです。
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Tadao

Liked: Cleanliness, staff & service, amenities
良かったです
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Masahiro

Liked: Staff & service, amenities
周辺に飲食店やお店が多く、立地が最高でした。 部屋はやや古さがあったが普通といったところ、シャワーの水圧は十分、朝食はやや寂しい感じでした。コーヒーがもう少し美味しいと良かったです。 スタッフの皆さんはとても良い対応でした。
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent.

Chambre propre et assez grande. Hôtel bien placé, proche d’un arrêt de tramway et surtout du château. Une shotengai à proximité pour le shopping et les restos.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

HIROAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝ごはんがよい
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Shoryu

Disliked: Cleanliness, property conditions & facilities
部屋にダニがいたのか足が痒くなりました。また、エアコンもカビ臭く乾かしながら使わなければいけない状態であまり快適とは言えない状態です。
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいです！
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Kouji

シングルの部屋だったがベッドが大きくて良かった。部屋の照明も明るく良かった。朝食のバイキング料理も色々あり美味しく食べられて満足した。
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Seiki

Liked: Cleanliness, amenities, property conditions & facilities
アーケードの途中にあり、とても便利。
Stayed 1 night in May 2025
Verified review

6/10 Okay

Mei Heung

Liked: Staff & service
房間廁所有蚊滋，自助早餐款式少，好處樓下有Lawson，周圍方便飲食
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

yoichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前から使わせてもらってますが チェックイン等が対面でなくなった分 年配者には難しく感じる事もありましたが 一度やれば逆に便利だと思いました。 これからも利用させてもらいます。
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔한 호텔

호텔 위치가 훌륭하고, 조식도 간단하지만 깔끔하고 맛있네요.
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Lai Siu Flora

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐食品差，服務員完全不懂英語及普通話，床褥太軟，房間沒有任何支裝水供應。
Stayed 1 night in Feb 2025
Verified review

8/10 Good

YUMI

Liked: Cleanliness, property conditions & facilities

アメニティについて

アメニティに化粧水、乳液が無くて残念でした。（国内旅行だと持ち歩かないのでホテルのをあてにしていました） エコなのかなとも思いましたが。
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Siu fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

地點超好

地點非常好，旁邊有大型停車場，票卡給櫃枱可以以一千二百日元停一晚，走路到熊本城不到十分鐘，附近有櫻町購物中心，上通下通銀座通等購物的地方，地點很讚。
Stayed 2 nights in Nov 2024

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