See all properties

Candeo Hotels Kumamoto Shinshigai

Property class: 4

Choose dates to view prices

Photo gallery for Candeo Hotels Kumamoto Shinshigai

The entrance to Candeo Hotels with a modern design, featuring a star logo and vertical light panels.
A hotel room with a large bed, a seating area, and a view of the cityscape.
A modern indoor pool with clear glass walls, a stone floor, and a view of the city skyline.
A modern hotel lobby with a reception desk, seating area, and large windows offering a city view.
A modern dining area with large windows, wooden tables, and contemporary lighting fixtures.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
The current price is $104
$92 nightly
$104 total
Sep 30 - Oct 1

Explore the area

View in a map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto-jo Hall
    ‪4 min walk‬
  • Place, Kumamoto City Hall
    ‪7 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Twin Room, Non-smoking (Twin Room (1 Adult))

A hotel room with two beds, a desk, a TV, and a window with curtains.

Twin Room, Non-smoking (Twin Room (1 Adult))

  • Sleeps 1

View all photos for King room, Non-smoking (King Room (1 Adult))

A hotel room with a large bed, a sofa, a small table, a TV, and a window with curtains.

King room, Non-smoking (King Room (1 Adult))

  • Sleeps 1

View all photos for Double Room, Non-smoking (Business Double Room, 1 Adult)

A hotel room with a bed, bedside table, desk, and a television.

Double Room, Non-smoking (Business Double Room, 1 Adult)

  • Sleeps 1

View all photos for Business Double Room Single Use, Non Smoking

A hotel room with a bed, bedside table, and a desk with a chair. There is a window with curtains, a television, and a minibar.

Business Double Room Single Use, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

A hotel room with a large bed, a desk, a chair, a window with curtains, and a minibar.

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Single Use, Non Smoking

A hotel room with a large bed, a sofa, a small table, and a TV.

King Room Single Use, Non Smoking

9.4 out of 10
Exceptional
(14 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for King Room, Non Smoking

A hotel room with a large bed, a sofa, a small table, and a TV.

King Room, Non Smoking

9.2 out of 10
Wonderful
(22 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Twin Room, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Twin Room with Sofa Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking

A hotel room with two beds, a sofa, a small table, and a large window with curtains.

Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(14 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Superior Corner Twin, Non Smoking

A hotel room with a large bed, a TV mounted on the wall, a desk with a coffee maker, and a window with curtains.

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Corner Twin, Non Smoking

A hotel room with a large bed, a TV, a desk, and a chair. There is a window with curtains and a view of the city.

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Quadruple, Non Smoking

A hotel room with two beds, a TV, and a desk.

Deluxe Quadruple, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

A hotel room with a bed, a desk, a chair, a sofa, and a television.

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

A hotel room with a large bed, a TV mounted on the wall, a desk with a coffee maker, and a window with curtains.

Superior Corner Twin (For 3 People Use) Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Deluxe Twin (For 3 People Use) Non-Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Single Use

A hotel room with a large bed, a desk, a chair, a window with curtains, and a minibar.

Double Room Single Use

8.0 out of 10
Very good
(2 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

A hotel room with two beds, a sofa, a small table, and a large window with curtains.

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 323 sq ft
  • 1 bedroom
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Deluxe Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Private Spa Suite

Private Spa Suite | In-room safe, blackout drapes, soundproofing

Private Spa Suite

  • 495 sq ft
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Corner Twin Room, Non Smoking

A hotel room with two beds, a seating area with a view, and a TV.

Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

A hotel room with two beds, a seating area with a view, and a TV.

Corner Twin Room, Non Smoking, (For 3 People Use)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Hollywood Twin Room Non-Smoking

A hotel room with two beds, a desk, a chair, and a window with curtains.

Hollywood Twin Room Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Similar properties

A modern indoor pool with large windows, a brick wall, and a wooden ceiling.
THE BLOSSOM KUMAMOTO
Nishi Ward
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, 1,829 reviews
$105 nightly
The price is $118
Sep 24 - Sep 25
THE BLOSSOM KUMAMOTO

About the neighborhood

Kumamoto

A stay at Candeo Hotels Kumamoto Shinshigai places you in the heart of Kumamoto, steps from Sunroad Shinshigai Shopping Street and Shimotori Shopping Arcade. .This spa hotel is 0.3 mi (0.5 km) from Sakura Machi Kumamoto and 0.3 mi (0.5 km) from Kumamoto-jo Hall.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 miles
  • Sakura Machi Kumamoto - 3 min walk - 0.2 miles
  • Kumamoto-jo Hall - 4 min walk - 0.3 miles
  • Kumamoto City Hall - 7 min walk - 0.4 miles
  • Kumamoto Castle - 15 min walk - 0.8 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪blé blé - ‬1 min walk
  • ‪酒湊 本店 - ‬2 min walk
  • ‪熊本ラーメン赤のれん - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk

About this property

Candeo Hotels Kumamoto Shinshigai

Candeo Hotels Kumamoto Shinshigai offers 380 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).
Stay in one of 380 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Detached private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and complimentary bottled water, and housekeeping is provided on request.
Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless internet access and a vending machine.
Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Candeo Hotels Kumamoto Shinshigai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1021 reviews
Rating 8 - Good. 234 out of 1021 reviews
Rating 6 - Okay. 62 out of 1021 reviews
Rating 4 - Poor. 20 out of 1021 reviews
Rating 2 - Terrible. 13 out of 1021 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baths were amazing to use every day and the hotel is in an amazing location
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

JAE SEOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff is kindly helping
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we super helpful and the reception and room feel and nice and luxurious. Being Kumamoto it was super close all the major places you’d want to visit for shopping and food / drink.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nikolaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place and staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is very convenient. Many good restaurants nearby
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Elsa Suet Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly and helpful. The cleaning ladies were nice and helpful too. We would go back again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to transportation and shops/restaurants. Spacious rooms.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Great location, not too far from a tram stop (then 15 minutes from Kumamoto station). The breakfast was good quality but the staff on the mornings could be very abrupt and make breakfast seems like a pressured task to complete.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the castle, shopping street and Kumamon. The train station is a bit of a walk.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Man Leng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is either new or newly refurbished. Nice interior with a cozy sofa. Coin laundry available with hot bath and can access own netflix account during stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The amenities and the onsen were beyond expectations. Had a very good rest here for a couple of nights. I would highly recommend this property.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent in every aspect. Very helpful and courteous. Breakfast was good, restaurant was very packed w guests on the weekend.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

JOHN JONG SHIK

Liked: Cleanliness, staff & service
Great facility and location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was very convenient with an automatic garage. Location is super close to many restaurants and shopping destinations.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

CARMEN

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great location
Verified review

8/10 Good

YEE MING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the heart of city , parking outside available
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty clean, I was very happy with the size of room. It’s definitely one of the best stays I’ve had in Japan. It’s little bit hidden but close to a shopping street and a few shopping plazas
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff spoke english
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Vinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to the main shopping arcade. Rooms were clean and decent size. Staff were great. The public onsen was nice but smaller for the size of the hotel. Unfortunately, due to the lack of consideration for other guests from parents, there was an intolerable amount of noisy children who were treating the onsen as a swimming pool.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Yu Xiu

Liked: Cleanliness, staff & service, amenities
Parking feels safe. The room is clean!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ka man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast not many choice. Parking is easy and in the hotel. Staff are nice . Room is big and clean. Location is good. Has a spa pool but not hot spring.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Hesub

Liked: Cleanliness, staff & service, amenities
Clean, great location and service.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities
Spacious and good rooms with nice bathrooms. Great breakfast
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing hotel, nothing more to add to describe it
Stayed 6 nights in Dec 2025

Top Picks