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Novotel Krakow City West

4.0 star property

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Photo gallery for Novotel Krakow City West

An indoor swimming pool with lounge chairs, a wall with 'INBALANCE' text, and large windows.
Property video
Garden
Daily buffet breakfast for a fee
A modern gym with treadmills, weightlifting equipment, and wooden panel ceilings.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $82
$76 nightly
$82 total
Total with taxes and fees
Aug 16 - Aug 17

Explore the area

View in a map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150
  • Place, Jordan Park
    ‪19 min walk‬
  • Place, AGH University of Science and Technology
    ‪6 min drive‬
  • Place, National Museum
    ‪7 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Novation)

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Superior Room, 1 Queen Bed with Sofa bed (Novation)

9.2 out of 10
Wonderful
(21 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds (Novation)

A hotel room with two beds, a chair, a phone, and a picture on the wall.

Superior Room, 2 Twin Beds (Novation)

8.8 out of 10
Excellent
(3 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding available, minibar, in-room safe, desk

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Twin Room, 2 Twin Beds

Executive Twin Room, 2 Twin Beds | Hypo-allergenic bedding available, minibar, in-room safe, desk

Executive Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 2 Double Beds

Executive Room, 2 Double Beds | Hypo-allergenic bedding available, minibar, in-room safe, desk

Executive Room, 2 Double Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a nightstand, a phone, and a window with curtains.

Suite, 1 King Bed with Sofa bed

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

A modern living room with a sofa, two chairs, a small table, a vase with flowers, and a lamp.

Superior Suite, 1 Queen Bed with Sofa bed

  • 640 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

Similar properties

Front of property - evening/night
Hyatt Place Krakow
Krowodrza
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 324 reviews
$82 nightly
The price is $88
Aug 9 - Aug 10
Total with taxes and fees
Hyatt Place Krakow

About the neighborhood

Kraków

Located in Kraków (Krowodrza), Novotel Krakow City West is within a 10-minute drive of National Museum and Kraków Barbican. .This family-friendly hotel is 4.4 mi (7.1 km) from Dragon's Den and 5.3 mi (8.5 km) from Oskar Schindler Factory.

What's nearby

  • International School of Polish Language and Culture - 14 min walk - 0.8 miles
  • Jordan Park - 19 min walk - 1.0 mile
  • AGH University of Science and Technology - 6 min drive - 1.5 miles
  • National Museum - 7 min drive - 2.0 miles
  • Marshal Jozef Pilsudski Stadium - 10 min drive - 2.6 miles

Getting around

  • Turowicza Station - 10 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • John Paul II - Balice Airport (KRK) - 26 min drive

Restaurants

  • ‪Circle K - ‬3 min walk
  • ‪Współwinni - ‬4 min walk
  • ‪Toscanizzazione - ‬5 min walk
  • ‪The Place - ‬11 min walk
  • ‪Klub Zaścianek - ‬9 min walk

About this property

Novotel Krakow City West

Novotel Krakow City West offers 305 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.
Treat yourself to a stay in one of the 305 guestrooms, featuring fireplaces. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an indoor pool, a fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
You can enjoy a meal at Novo2 serving the guests of Novotel Krakow City West, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
Novo2 - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Self parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 85 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo2

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Pool loungers
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 15 to December 21:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 85 per person
  • Self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Novotel Krakow City West Hotel
Novotel Krakow City West Kraków
Novotel Krakow City West Hotel Kraków

Novotel Krakow City West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 463 out of 1008 reviews
Rating 8 - Good. 433 out of 1008 reviews
Rating 6 - Okay. 81 out of 1008 reviews
Rating 4 - Poor. 18 out of 1008 reviews
Rating 2 - Terrible. 13 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ewelina

Great location, super comfortable bed and pillows, good breakfast, nice staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jaheel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. The property was clean, well-maintained, and the staff were incredibly welcoming and helpful throughout our visit
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Innocent

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Breakfast is very good with a lot of variety. Easy parking though you have pay a small fee per night.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very friendly staff and nice atmosphere
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Delicious food.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sian

Liked: Cleanliness, property conditions & facilities
Staff friendly. Great breakfast!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean. Had dinner in the restaurant and it was very good quality at a reasonable price
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Katrina

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms very spacious, excellent mattress! Lovely hotel, however the bar never seemed to fill the pint glass when ordering a beer. Would stay again, lovely breakfast as well.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room spotless! Beds soooo comfortable, exactly what’s needed after a day in the salt mines
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Girish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking fee was expensive compared to hotel room prices
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

PAUL

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, great staff, impeccable rooms.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel staff were very nice food was great.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff! Enjoyed my stay
Stayed 6 nights in Dec 2023
Verified

8/10 Good

Mehran

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice rooms. Comfy enough and very clean. The swimming pool and gym however, were too small and crowded. The location was good and close enough to different attractions.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

tiendat

Liked: Property conditions & facilities
Nc
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Mohammed

Liked: Staff & service
Easy access to Kraków main square. Well priced hotel.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short, sweet, luxurious. Loved the stay, great staff and cracking good coffee.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Ionut Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Jisung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It is clean and convenient location. We stay two night at here, and have satisfied.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast. Clean rooms and excellent service from the staff.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Serhii

Grate staff
Stayed 1 night in Nov 2025
Verified

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Bljerim

Liked: Cleanliness, staff & service, amenities
I always choose this hotel while being in Krakow.
Stayed 1 night in May 2024
Verified

8/10 Good

yonatan

Liked: Cleanliness, staff & service, property conditions & facilities
The kids like it and kids friendly hotel
Stayed 1 night in Jul 2023