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Hotel H12

Property class: 3

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Photo gallery for Hotel H12

A hotel entrance with a large glass door, a sign reading "H12", and a potted plant on the sidewalk.
A hotel reception area with a counter, seating, and bicycles outside the entrance.
A neatly made bed with white linens, a grey upholstered headboard, and a bedside table with a vase of red flowers.
A modern dining area with round tables, chairs, and a buffet setup.
A hotel reception area with a wooden reception desk, a large H12 sign, and a seating area with two chairs.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Business services
The current price is $91
$84 nightly
$91 total
Total with taxes and fees
Nov 9 - Nov 10

Explore the area

View in a map
32 Swietego Tomasza, Kraków, Malopolskie, 31-014
  • Place, Planty Park
    ‪1 min walk‬
  • Place, Main Market Square
    ‪6 min walk‬
  • Place, St. Mary's Basilica
    ‪6 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬

Room options

View all photos for Junior Suite

A modern hotel room with a bed, a round table with a vase of flowers, a chair, and a large mirror.

Junior Suite

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double or Twin Room

A hotel room with a bed, a desk with chairs, a television, and a window with curtains.

Deluxe Double or Twin Room

9.4 out of 10
Exceptional
(22 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Deluxe Apartment

A modern hotel room with a bed, a desk, a chair, and a round table.

Deluxe Apartment

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

A rooftop terrace with a table and chairs, a view of a church spire, and red flowers in planters.
Hotel Jan
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, 1,000 reviews
$74 nightly
The price is $80
Nov 15 - Nov 16
Total with taxes and fees
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About the neighborhood

Kraków

With a stay at Hotel H12, you'll be centrally located in Kraków, just a 4-minute walk from Main Market Square and 15 minutes by foot from Wawel Castle. .This hotel is 8.1 mi (13 km) from Wieliczka Salt Mine and 0.1 mi (0.1 km) from Royal Road.

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Planty Park - 1 min walk - 0.1 miles
  • Kraków Barbican - 6 min walk - 0.4 miles
  • Main Market Square - 6 min walk - 0.4 miles
  • St. Mary's Basilica - 6 min walk - 0.4 miles

Getting around

  • Kraków Główny Station - 17 min walk
  • Łagiewniki Station - 20 min drive
  • John Paul II - Balice Airport (KRK) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬3 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Moaburger - ‬2 min walk
  • ‪Wódka - ‬2 min walk
  • ‪Pierogarnia Krakowiacy - ‬2 min walk

About this property

Hotel H12

Hotel H12 offers 29 air-conditioned accommodations with complimentary bottled water and slippers. 112-cm Smart televisions come with satellite channels.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 29 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as desks and complimentary bottled water.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services.
Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 120 per day); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 80 for adults and PLN 80 for children
  • Coffee and tea in common areas

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 112-cm smart TV with satellite channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 80 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 120 per day (984 ft away)
  • Pet fee: PLN 80 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Hotel H12 Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 190 out of 266 reviews
Rating 8 - Good. 64 out of 266 reviews
Rating 6 - Okay. 8 out of 266 reviews
Rating 4 - Poor. 1 out of 266 reviews
Rating 2 - Terrible. 3 out of 266 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great hotel
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near old town
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, staff and location with air conditioning.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to main square.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay. Comfortable great location, wonderful breakfast
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Nice location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and modern, breakfast is excellent
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in a fantastic location
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Perfect location, close to everything, very clean, breakfast was delicious, coffee downstairs just perfect! I highly recommend this place.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location! Rooms were spacious and very clean The breakfast was plentiful and had a good selection. Would definitely return.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and tidy. Staff very helpful and location was perfect for visiting Krakow
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , brilliant central location (but quiet), great breakfast with some really tasty food and plenty of choice. Room was very comfortable and spotlessly clean.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a gem. A real find. Fantastic location in Krakow. Great price. Super clean, really nice staff, very comfortable. I would 100% stay here again and recommend to anyone.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at H12. Rooms were clean and comfortable. Staff were friendly and helpful. Location is ideal for visiting the old town of Krakow.Breakfast was good but could get busy at peak times. The only issue was the poor WiFi service.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, clean, staff were good.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location in this small hotel... Breakfast was amazing for the money paid. Staff always ready and willing to help. Free teas, coffees and sometimes small pastries available in the reception an excellent touch. Tiny downside was the internet was intermittent which was frustrating sometimes however not on a break to surf the net Lovely time and would recommend 👍
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly and helpful staff !! We would definitely stay there again !!
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to old square. Room spacious and clean. Beds a bit hard. Bathroom very nice. Tea making facilities including milk. Drinks in reception area. Breakfast basic continental. Staff helpful at sorting restaurant bookings and taxis etc
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
great location! clean and friendly. would definately stay again
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, great location, right in the old town
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were very friendly and accommodating for everything. Very convenient location!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2026