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Quality Inn Merchants Drive

Property class: 2.5

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Photo gallery for Quality Inn Merchants Drive

A living room with a fireplace, a sofa, a dining table with chairs, and large windows with curtains.
A hotel workspace with two computer stations, each with a keyboard, mouse, and monitor.
A hotel with a sign indicating even and odd numbered rooms, and an elevator.
A dining area with a large table and chairs, a sofa, and curtains.
A hotel room with a large bed, a nightstand with a lamp, a painting on the wall, and a bathroom visible through an open door.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
The current price is $59
$50 nightly
$59 total
Total with taxes and fees
Sep 4 - Sep 5

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪4 min drive‬
  • Place, University of Tennessee
    ‪7 min drive‬
  • Place, Neyland Stadium
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a dresser, a mirror, and a painting on the wall.

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a dresser, a mirror, a painting on the wall, and a green accent wall.

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, green walls, and a window with curtains.

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, bedside lamps, a nightstand, a desk, a chair, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, green walls, and a window with curtains.

Standard Double Room, 2 Double Beds, Non Smoking

  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a nightstand, a dresser, a television, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(73 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Room, 2 Queen Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, cribs (free)
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  • Pool
  • Breakfast included
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The price is $65
Sep 1 - Sep 2
Total with taxes and fees
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About the neighborhood

Knoxville

With a stay at Quality Inn Merchants Drive, you'll be centrally located in Knoxville, within a 10-minute drive of University of Tennessee and Knoxville Convention Center. .This hotel is 5.7 mi (9.1 km) from Neyland Stadium and 6.1 mi (9.8 km) from Thompson–Boling Arena.

What's nearby

  • Knoxville Expo Center - 4 min drive - 1.5 miles
  • Knoxville Convention Center - 6 min drive - 5.3 miles
  • University of Tennessee - 7 min drive - 5.5 miles
  • Neyland Stadium - 8 min drive - 6.2 miles
  • Thompson–Boling Arena - 8 min drive - 6.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬6 min drive
  • ‪Chick-fil-A - ‬6 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Chipotle Mexican Grill - ‬6 min drive
  • ‪Buddy’s Bar-B-Q - ‬5 min drive

About this property

Quality Inn Merchants Drive

Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 128 individually furnished guestrooms, featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available for USD 10 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from April to October
Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 271 out of 1001 reviews
Rating 8 - Good. 272 out of 1001 reviews
Rating 6 - Okay. 192 out of 1001 reviews
Rating 4 - Poor. 140 out of 1001 reviews
Rating 2 - Terrible. 126 out of 1001 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and the air conditioner was really awesome
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Wynne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was overpriced, bed was comfortable, ac worked well, breakfast was very limited selection
Stayed 2 nights in May 2026
Verified review

8/10 Good

Doug

nice room good breakfast
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older style Quality Inn. It is kept clean and has great service. It has a breakfast for those who need to get going in the morning. It is simple and good. We enjoyed our visit.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were clean and friendly staff but the property is definitely showing its age
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Dylan

Liked: Cleanliness, amenities, property conditions & facilities
great internet connection, good location, good breakfast
Stayed 5 nights in Feb 2026
Verified review

2/10 Terrible

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Invest into the property
Stayed 1 night in May 2026
Verified review

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Photos online dressed this place up considerably. I felt like i was staying at a dirty motel 6, especially with the black mold bathroom
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful and the ac was easy to manage. Breakfast was a bit light.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly and helpful
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Betty

Liked: Cleanliness, amenities, property conditions & facilities
Clean and nice staff
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

wilkinson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in horrible condition. Dirty and old. Rust and dirt everywhere. The shower felt like I was going to fall through.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Bobby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in the room, did not stay the night, room was dirty.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jerry

Liked: Staff & service
Room was clean and HVAC worked great
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location for going to the Tennessee game plus the location gave you easy access to many different restaurants to eat at
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

GARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not friendly. Rooms real small
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities
The room was very Moderate had everything We needed and the lady at the front desk was Very Nice and professional.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no shower curtain in the bathroom. Used furniture and mattresses around the hotel. Peeling paint on the outside
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay far far away!! They had roaches and I had to argue for 20 minutes to get a refund when I had pictures. The rooms are so gross and outdated and they charged me $164 plus a $100 deposit when I only stayed one night! Never again, I would rather stay in my car.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Ashley

The Toilet would not flush in the bathroom of our room. It was not fixed during the two nights we stayed there.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Marcus

Disliked: Cleanliness, property conditions & facilities
Bed covering was stained. Towels was old and also they looked dirty. With both towels and bed spread I don’t know how housekeepers could miss those!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations and staff are top notch!
Stayed 2 nights in Dec 2024
Verified review

2/10 Terrible

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Shower did not work at all..........water barely trickled out and could barely leave the showerhead. Not a great area either. Will be looking for a refund - yes the place is that bad
Stayed 1 night in May 2026
Verified review

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was lame. There were bugs in the bathroom in my room. Bedspreads looked stained and not freshly washed.
Stayed 2 nights in Apr 2026