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Holiday Inn Knoxville N - Merchant Drive

2.5 star property

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Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
5634 Merchants Center Blvd, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪20 min walk‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Neyland Stadium
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪22 min drive‬

Room options

King Room - Mobility Access Tub - Non-Smoking

  • Sleeps 2
  • Free WiFi

2 Queen Standard Access Tub

  • Sleeps 4
  • Free WiFi

Premium King Room

  • Sleeps 4
  • Free WiFi

Comm Access King Standard Room

  • Sleeps 2
  • Free WiFi

Standard Room with Two Queen Beds

  • Sleeps 4
  • Free WiFi

1 King Standard Access Shwr

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free WiFi

Standard King Room

  • Sleeps 2
  • Free WiFi

1 King Standard Access

  • Sleeps 2
  • Free WiFi

2 Queen Standard Access

  • Sleeps 4
  • Free WiFi

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  • Pet friendly
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Total with taxes and fees
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About the neighborhood

Knoxville

With a stay at Holiday Inn Knoxville N - Merchant Drive in Knoxville (Inskip), you'll be within a 10-minute drive of University of Tennessee and Knoxville Convention Center. .This spa hotel is 5.9 mi (9.5 km) from Neyland Stadium and 6 mi (9.7 km) from Thompson–Boling Arena.

What's nearby

  • Knoxville Expo Center - 20 min walk - 1.1 miles
  • Knoxville Convention Center - 6 min drive - 5.7 miles
  • University of Tennessee - 6 min drive - 5.9 miles
  • Neyland Stadium - 7 min drive - 6.8 miles
  • Thompson–Boling Arena - 8 min drive - 7.0 miles

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Cracker Barrel - ‬14 min walk
  • ‪Popeyes Louisiana Kitchen - ‬19 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬13 min walk
  • ‪Ingles Market - ‬17 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive

Holiday Inn Knoxville N - Merchant Drive offers 123 accommodations with coffee/tea makers and complimentary weekday newspapers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 123 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access and shopping on site.
Take advantage of the hotel's room service.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • Full-service spa
  • Gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Cable/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 20 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available for USD 10 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Inn Knoxville
Clarion Knoxville
Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N - Merchant Drive Hotel
Holiday Inn Knoxville N - Merchant Drive Knoxville
Holiday Inn Knoxville N - Merchant Drive Hotel Knoxville

Holiday Inn Knoxville N - Merchant Drive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 139 out of 573 reviews
Rating 8 - Good. 245 out of 573 reviews
Rating 6 - Okay. 131 out of 573 reviews
Rating 4 - Poor. 34 out of 573 reviews
Rating 2 - Terrible. 24 out of 573 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

9.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities
Great Customer Service!! My husband left a pair on sneakers at in the room after we checked out. I received a text message alerting me and them offering to ship to me. We will be back to this hotel only when visiting Knoxville.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overnight on the way to destination. Slept well. All the three of us needed or wanted.
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

beg bug!

It is a very nice hotel and the staff is very friendly. But be careful! Bed bugs! My entire arms is swollen..
Verified

6/10 Okay

Matty Boy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hotel close to interstate and restaurants.

Hotel staff was friendly and helpful. Very nice breakfast. Location was convenient to downtown and restaurants.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Do not get a room facing the freeway

Do not get a room facing the freeway. Very poor noise mitigation. There are better choices in the area
Verified

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort

Nice hotel for the price.

Hotel was good and clean, room carpet and bathroom need up-dating, breakfast was very basic, nice staff.
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOPS in Knoxville!

Always a wonderful stay at this Clarion hotel. This hotel is, without a doubt, the best deal in Knoxville. Comfort, cleanliness, and overall satisfaction, it's TOPS!
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very personable staff, enjoyed the stay.
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there for mix of business and pleasure - very pleasant folks and clean, neat and well lite
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overnight spot

Great spot for overnight.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on vacation -this was top of the line budget hotel!
Verified

4/10 Poor

Don

Disliked: Staff & service, property conditions & facilities, room comfort

A No Sleep Hotel

My room was on the East side of the building facing Interstate 75. The bumper to bumper truck traffic all night kept me awake all night. The only employee was a young girl in her early 20's and couldn't be found, Tried to use the recliner chair but it was broken and locked in an uncomfortable position. Would I stay here again.......absolutely not.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay there. Great rooms,breakfast, and staff.
Verified

8/10 Good

Lynn

Liked: Cleanliness, staff & service

A good room for a great price.

My friends and I were visit the area for my first time and somehow I was put in charge of booking the room. I got so lucky with my choice. While the room was small t was clean and well taken care of. The only negative was the odor of chlorine in the water and the dry skin as a result. Amber was a sweetheart and directed us to a few local places to have fun and it was much appreciated. I would definitely stay here again. Fingers crossed they refill the Coke Zero in the vending machines.
Verified

4/10 Poor

Pawel

Disliked: Staff & service
Nominal free wi-fi, but I was not able to make a connection. Very poor breakfast.
Verified

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities, room comfort

Clean, friendly hotel across street from shopping

Very clean, comfortable and spacious rooms. Friendly courteous staff
Verified

8/10 Good

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, Great value!

The hotel staff were friendly, the hotel was clean and the complimentary breakfast was great. The decor is dated and we had a room that faced the highway- which was a little loud. Luckily, we had a white noise machine that canceled that out! Overall, we would stay again!
Verified

6/10 Okay

C

Liked: Staff & service

Decent hotel

I've stayed at another clarion that was better. We checked in a little early and the room given to us was not finished yet by the maid. In fact the maid started cleaning before check in and must have went to break because she left the door open and the maid cart in front of it. They also left the balcony door open letting bugs into the room from the bushes outside.
Verified

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay some where else

It was not a pleasant stay the first two and a half days there cable and internet was shut off according to the front desk no refunds were to be given for inconvenience.
Verified

6/10 Okay

J

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs updating!

The curtains were torn & would not open or close correctly. We were stuck with the half open curtain & window. The bedding had holes & thread was worn completely through. We asked for a different room. The manager told us she could move us to a room with a leak in the bathroom instead.
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice Hotel but the TV and WiFi went out and stayed out all night. Was still out at check out time.
Verified

4/10 Poor

Sue

Disliked: Cleanliness, property conditions & facilities, room comfort

Old, shabby, faded, and wrong.

Listing says rollaway beds avaulable free... The don't even HAVE rollaway. I noted our request in the booking. Apparently, nobody reads the notes, because they could have called or emailed me to alert me. We ended up with a kid on the disgusting floor. Old beds, old bedspreads, stained carpet, a/c barely worked.
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheerful staff & the Rolling Stones

We had been on a long road trip between a destination wedding and delivering a car to a relative. We were exhausted, nerves fried from the traffic, and knowing the next day we would be going home. Pull in to the drive to the hotel and see Red Lobster and the most beautiful sight ever ... an IHOP within walking distance. Walk into the lobby and am greeted by happy staff and the Rolling Stones playing on the radio. Not ashamed to say that it had been a HORRIBLE trip so far and nearly wept with relief. The bed was perfect, pillows were a little tiny though.
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Would recommend this hotel to anyone passing through or planning to stay in Knoxville.
Verified

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay.

Good rooms, comfortable beds, and great breakfast.