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Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

A buffet with labeled containers of omelets and other foods.
Room amenity
An indoor swimming pool with clear water, a lifebuoy, and red and white lounge chairs along the wall.
A Holiday Inn Express hotel with a parking lot and a road in front.
A hotel room with a sofa, two armchairs, a small table with a vase of flowers, a bed with a nightstand, and a desk with a lamp.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $135
$114 nightly
$135 total
Total with taxes and fees
Jul 5 - Jul 6

Explore the area

View in a map
6324 Papermill Dr, Knoxville, TN, 37919
  • Place, West Town Mall
    ‪2 min drive‬
  • Place, Bearden Antique Mall
    ‪3 min drive‬
  • Place, Regal Cinebarre West Town Mall
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and a patterned wallpaper.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and a patterned wallpaper.

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a sofa, two armchairs, a small table with a vase of flowers, a bed with a nightstand, and a desk with a lamp.

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom

A hotel room with a sofa, two armchairs, a small table with a vase of flowers, a bed with a nightstand, and a desk with a lamp.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and a patterned wallpaper.

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Comm, Access Tub)

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and a patterned wallpaper.

Standard Room, 1 King Bed, Accessible (Mobility, Comm, Access Tub)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible (Mobility, Accessible Tub)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed with Sofa bed, Mobility Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Similar properties

Restaurant
Hampton Inn & Suites Knoxville Papermill Drive
Bearden
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 1,003 reviews
$114 nightly
The price is $135
Jul 5 - Jul 6
Total with taxes and fees
Hampton Inn & Suites Knoxville Papermill Drive

About the neighborhood

Knoxville

With a stay at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG in Knoxville (Bearden), you'll be a 4-minute drive from Tennessee River and 6 minutes from University of Tennessee. .This hotel is 5.7 mi (9.2 km) from Knoxville Convention Center and 5.7 mi (9.2 km) from Neyland Stadium.

What's nearby

  • West Town Mall - 2 min drive - 3.0 miles
  • Bearden Antique Mall - 3 min drive - 1.7 miles
  • Regal Cinebarre West Town Mall - 3 min drive - 3.4 miles
  • Third Creek Greenway - 4 min drive - 3.3 miles
  • Regal Downtown West - 4 min drive - 4.2 miles

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪Twin Peaks - ‬11 min walk
  • ‪Arby's - ‬14 min walk
  • ‪Brazeiros Churrascaria - Brazilian Steakhouse - ‬12 min walk
  • ‪Burger King - ‬10 min walk
  • ‪P.F. Chang's China Bistro - ‬11 min walk

About this property

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG offers 90 accommodations with complimentary newspapers and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 90 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Grab a bite from the grocery/convenience store serving guests of Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG. A complimentary buffet breakfast is served daily.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Knoxville? This hotel has 1064 square feet (96 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,064 square feet of conference space
  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Papermill Hotel
Holiday Inn Express Hotel Papermill Hotel Knoxville West
Holiday Inn Express Hotel Papermill
Holiday Inn Express Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill by IHG

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 496 out of 802 reviews
Rating 8 - Good. 206 out of 802 reviews
Rating 6 - Okay. 55 out of 802 reviews
Rating 4 - Poor. 28 out of 802 reviews
Rating 2 - Terrible. 17 out of 802 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice, quiet hotel!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Milagro

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and very clean and comfortable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Clean room friendly staff good breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tanesha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and the staff was extremely nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

pratap

Liked: Cleanliness, staff & service, amenities
Great room and amazing breakfast. Service was very good.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Tip

Liked: Cleanliness, amenities, property conditions & facilities
Smooth check in…. Clean room, nice breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, loved breakfast
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay with great parking for vehicles and trailers
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and a very good breakfast
Stayed 1 night in Oct 2025
Verified

8/10 Good

Elise

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff. A closet or area to hang clothing g would have been a plus.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Room clean, staff kind
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and nice staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was hot and fresh and well stocked, staff was very friendly and accommodating, plenty of parking and was safe and well let - room was very clean and I appreciate the fact that the beds had protective encasements on them.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms and good breakfast
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our best place to stay in Knoxville!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was easy to access from the interstate. It was clean and the breakfast was good.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities
The hotel staff were courteous and suggested a few local restaurants for us to go to as soon as we arrived in the evening. Our room was clean and perfect for a good night's rest.The hotel lobby was decorated nicely for the holiday and the breakfast was delicious. Would recommend for an overnight or extended stay!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay – friendly staff
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable. The staff was very friendly and polite. The location was in a good part of town near plenty of restaurants
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service
The room was spotless. They had great food to choose from in the little pantry at check out. The breakfast had a lot to choose from. I loved that they had made little roses out of the toilet paper.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
The staff was kind and friendly, everything was clean, and the atmosphere was peaceful and comfortable — exactly what we were looking for. We truly enjoyed our stay!
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Darren

Liked: Cleanliness
Great bed - just passing through.
Stayed 1 night in Sep 2025