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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Exterior
Exterior
Meeting facility
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
$115
$98 nightly
$115 total
Total with taxes and fees
Mar 8 - Mar 9

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(56 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(108 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

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  • Free WiFi
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The price is $117
Mar 22 - Mar 23
Total with taxes and fees
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About the neighborhood

Kitchener

With a stay at Crowne Plaza Kitchener-Waterloo by IHG, you'll be centrally located in Kitchener, within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. .This spa hotel is 1.3 mi (2 km) from Kitchener Memorial Auditorium Complex and 2.7 mi (4.4 km) from Wilfrid Laurier University.

What's nearby

  • Conrad Centre for the Performing Arts - 2 min walk - 0.1 miles
  • Kitchener Market - 7 min walk - 0.4 miles
  • Centre In The Square - 8 min walk - 0.5 miles
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.5 miles
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.1 miles

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Kung Fu Tea - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Korean BBQ Restaurant 韓國BBQ食堂 - ‬3 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 201 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 37-inch LED televisions with cable programming provide entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as desks and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy American cuisine at Aqua Lounge Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Kitchener? This hotel has 15000 square feet (1394 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 767 out of 1509 reviews
Rating 8 - Good. 402 out of 1509 reviews
Rating 6 - Okay. 195 out of 1509 reviews
Rating 4 - Poor. 59 out of 1509 reviews
Rating 2 - Terrible. 86 out of 1509 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Stephen, Courtice

Stayed 1 night in Oct 2025

10/10 Excellent

Ryan, London

Business traveler
Liked: Cleanliness, property conditions & facilities
Great staff and great room no complaints at all
Stayed 1 night in Oct 2025

2/10 Terrible

Murielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property failed to let me know, or advertise, that they were under construction. Very loud construction noise started at 8 am. I called the reception twice - at first,they claimed not to know about it, then they tried to downplay it. One of the worse client interaction - they were not even apologetic.
Stayed 1 night in Dec 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay !
Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy beds. Staff were very helpful when any problem arose and were also friendly. Close to shops and dining. We will be staying again at this hotel. If your looking for budget friendly hotel that is comfy, friendly and clean this is your hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Lionel

Stayed 1 night in Nov 2025

10/10 Excellent

Debra

Stayed 1 night in Nov 2025

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to downtown Kitchener. Staff and service are excellennt and the Aqua Lounge has amazing food, service and excellent value.
Stayed 1 night in Nov 2025

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower head was encrusted and spraying up to the ceiling and over the wall, couldn't change the settings. Shower handle was not clean, lime buildup on the under side of the handle.
Stayed 1 night in Nov 2025

6/10 Okay

Samuel

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff and breakfast was excellent. The place needs a major upgrade with old carpet, doors, windows, etc.. The water in the bathtub did not drain. The clock was set to the wrong time. The remote for the TV was impossible to figure out and for all this cost us $250 a night Canadian. This was one of the best choices in Kitchener. Sad.
Stayed 1 night in Nov 2025

8/10 Good

Bradley, Hanover

Stayed 1 night in Nov 2025

8/10 Good

Vicki, Strathroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The accessible room really wasn’t accessible. Grab bar behind toilet which makes it useless. Grab bar on far side of shower, again making it useless to get it. Helpful to get out for someone that likes to have a bath but isn’t disabled. No way for a wheelchair user to actually get out of the room on their own as no way to manipulate the door in the narrow hallway and it swings shut super quick. Didn’t try the pool. Wish we did. The breakfast was great with fresh to order crepes and omelettes. Husband said coffee was really good. Sheets were very nice. Not the best bed I’ve ever slept on but it wasn’t bad either. Quiet! So quiet. Was great.
Stayed 1 night in Nov 2025

4/10 Poor

Jessica

Stayed 4 nights in Oct 2025

10/10 Excellent

Jessica

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service!
Stayed 1 night in Nov 2025

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay at this hotel every time I visit Kitchener. It’s a good, reliable place with comfortable premium rooms — I recommend upgrading, because the regular rooms are a bit small. The breakfast is very good, with plenty of options, and the covered parking is a big plus, especially in bad weather. Overall, a solid and convenient hotel that I always use when I’m in Kitchener.
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2025

10/10 Excellent

Katharine

Stayed 1 night in Nov 2025

10/10 Excellent

GERRY

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous and helpful. The room was very clean and we enjoyed our dinner in the restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Tara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love this Place so Much. It’s a Must Visit. The breakfast is amazing..
Stayed 1 night in Nov 2025

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant, front desk were great. Room was clean and bed very comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Zhuhong

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious, clean and staff are friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Nov 2025

6/10 Okay

Julie van der

Liked: Cleanliness, amenities, property conditions & facilities
The room was in need of an upgrade. Couches stained and just not pleasant.
Stayed 1 night in Nov 2025

10/10 Excellent

Pierre

Stayed 3 nights in Oct 2025

10/10 Excellent

Julia Ann

Stayed 4 nights in Oct 2025