Verified
4/10 Poor
Katharina B.
Jun 21, 2026
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
The apartment was clean. It was a challenge to get the fob to enter the apartment. The temperature was set to 20 C, and it was very cold during the night. When I contacted the host, she tried to address it, but the temperature went back to 20 C and stayed there the whole time. There were no amenities except a small amount of toilet paper in each bathroom and no spares. There was no soap and no shampoo. The whole atmosphere of the apartment was cold. There was nothing to create a warm atmosphere. I told the host that only one person arrived because the second person was bumped off three Air Canada flights and was not able to make it to Toronto. At the end, I emailed the host twice to say the person staying in the apartment was not staying for the fourth night because of the situation with the heat in the apartment, but the host did not respond. I resent the email, but the host did not respond. So I texted the host, and the host did not respond, so I contacted VRBO. The whole experience was not a pleasant one.
Katharina B.
Stayed 4 nights in Jun 2026