8/10 Good
Cheyanne
Traveled with partner
Nov 20, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came down on our honeymoon. We found the staff were very amazing. Everyone was so kind and accommodating. I would’ve given a full five star review but a couple things stood out to us that we found to lower our rating.
1. No one told us anything about the resorts many attractions when we arrived. They just signed us in and we were left to our own devices. My wife and I had to hunt down maps and figure out where everything was
2. The concierge times are unknown and not posted anywhere. We asked the front desk several times where the concierge was and they kept pointing to an empty office. We eventually found out they showed up at 9am (maybe) and stayed for an uk own period of time.
3. This resort uses a beach which the public uses as well. We were not informed of this at all. It didn’t damper our experience whatsoever but we found that we didn’t trust our things left j attended at all.
4. The bars are all staged times of open and closed. We had to figure it out our own way as there was no map or pamphlet explaining which bars were open when. Or restaurants
The good things!
The food on the Friday Mexican party was unreal. Best Mexican food I’ve ever had.
The bartender at the smaller pool (had braces, can’t remember his name) was amazing and super friendly.
Mr. Joy at the front desk helping with the bags was a delight!
The Barceló team made up our bed with lots of roses in a heart shape for when we arrived. I found that to be an amazing and thoughtful gift!
Thank you!
Cheyanne
Stayed 7 nights in Nov 2025
