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Best Western Empire Palace Hotel & Spa - Special Class

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A multi-story hotel with a classic architectural style, featuring balconies and a ground-level restaurant.
An outdoor dining area of a bistro chef restaurant with wooden tables and benches, and a green carpeted floor.
A lobby with a reception desk, seating area, and a chandelier.
A spacious dining area with multiple tables, ornate chandeliers, and classic wooden chairs.
A marble-floored hallway with a wooden door, a metal elevator, and a staircase with a wrought iron railing.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Hocapasa Mah. Hudavendigar Cad. 17/19, Sirkeci, Old City Sultanahmet, Istanbul, Istanbul, 34110
  • Place, Gülhane Park
    ‪2 min walk‬
  • Place, Hagia Sophia
    ‪7 min walk‬
  • Place, Topkapi Palace
    ‪7 min walk‬
  • Airport, Istanbul (IST)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a desk with a television, and wall-mounted lamps.

Standard Room, 2 Twin Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk with a kettle, and a chair.

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Room, Multiple Beds, Non Smoking

A hotel room with two beds, a large mirror, and a view of the hallway.

Standard Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free wired internet

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with two beds, a sitting area with a chair, a small table, and a decorative rug.

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free wired internet

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About the neighborhood

Istanbul

With a stay at Best Western Empire Palace Hotel & Spa - Special Class, you'll be centrally located in Istanbul, just a 4-minute walk from Gülhane Park and 6 minutes by foot from Bosphorus. .This luxury hotel is 0.5 mi (0.8 km) from Topkapi Palace and 0.6 mi (0.9 km) from Sultanahmet Square.

What's nearby

  • Gülhane Park - 2 min walk - 0.1 miles
  • Hagia Sophia - 7 min walk - 0.4 miles
  • Topkapi Palace - 7 min walk - 0.4 miles
  • Sultanahmet Square - 8 min walk - 0.5 miles
  • Blue Mosque - 10 min walk - 0.6 miles

Getting around

  • Sirkeci Marmaray Station - 1 min walk
  • Sirkeci Station - 2 min walk
  • Istanbul Sabiha Gokcen Intl. Airport (SAW) - 63 min drive

Restaurants

  • ‪Roof Mezze 360 Restaurant - ‬1 min walk
  • ‪Red River - ‬1 min walk
  • ‪Seher Restaurant - ‬1 min walk
  • ‪Salute Pub & Restaurant - ‬1 min walk
  • ‪Cafe Mese - ‬1 min walk

About this property

Best Western Empire Palace Hotel & Spa - Special Class

Best Western Empire Palace Hotel & Spa - Special Class offers 40 accommodations with minibars and safes. Each accommodation is individually decorated. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.
Make yourself at home in one of the 40 individually decorated guestrooms, featuring minibars and LCD televisions. Your Tempur-Pedic bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages and body treatments. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite at Coffee House, a bistro which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. A complimentary breakfast is included.
Featured amenities include complimentary wired internet access, limo/town car service, and express check-out. Planning an event in Istanbul? This hotel has facilities measuring 151 square feet (14 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary breakfast is offered. A complimentary manager's reception is offered each day.
Coffee House - Overlooking the garden, this bistro serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee House

Things to do

  • Full-service spa
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 151 square feet of conference space

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Elevator (31 inch wide door)

More

  • 1 building
  • 7 floors
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TRY 1500 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: TRY 2500 per room (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number 22238

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

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Best Western Empire Palace Hotel Special Class Istanbul
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Best Western Empire Palace Hotel & Spa - Special Class Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 116 out of 344 reviews
Rating 8 - Good. 142 out of 344 reviews
Rating 6 - Okay. 64 out of 344 reviews
Rating 4 - Poor. 12 out of 344 reviews
Rating 2 - Terrible. 10 out of 344 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run, simple, easy to stay hotel with great breakfast, at the center of tourist attractions.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast worth the stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean & staff was very helpful
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Great location, close to everything.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very helpful staff who made sure to make us as comfortable as possible. Breakfast spread was vast, rooms were clean, and location was central to the activities on the European side. We didn't have to worry about anything accomodation-related the entire trip.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly We arrived very early like 8am And they gave us the room and take the breakfast The hotel very well located close to the man attractions in Sultahmet Like the blue mosque walking distance Lots of restaurants and shops to buy Baklavas Also the train station with walking distance To go to Karakoy , Eminonu, Gran Bazar and spices bazar I recommend the hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and very professional services.

Very nice hotel, service was very good and
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff is very helpful and friendly. Hotel location is excellent for exploring the Old Istanbul (Hagia Sophia, Topkapi Palace, etc.) Everything is at most 10 minute walk from the hotel. Rooms are not super new but modern, renovated recently and clean. Price is perfecr for all things considered. Highly recommend.
Stayed 8 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good location nearby to all attractions and tram access.
Stayed 3 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a second time and it was as good as previous stay. Location is spot on - walkable to all the sights. The staff are lovely and helpful. The restaurant is great we have eaten here three times now and have had great meals- the restaurant staff are good and a lot of fun! The hotel is clean, its easy to find - a good choice if wanting to stay in the old part of beautiful Istanbul.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Clean and safe and good customer service. Free WiFi is decent.the restaurant down stairs is great too. The location is excellent Walking distance to all the big attractions, shops and restaurants. Could not of been happier with our choice of hotel
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Good food
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the gentleman who works at the counter was awesome.
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Excellent location and the staff also were friendly especially Mr Irfan
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Great staff

Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Nice staff. Good and big rooms.
Stayed 6 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break in Istanbul

Our stay was excellent. The staff were extremely helpful and friendly day and night. Nothing wax too much trouble for them. The hotel is perfectly located for visiting many of the wonderful locations that Istanbul has to offer. Highly recommended?
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good experience staying at this hotel. The staff were very friendly especially Mr Irfan who had helped us to maka our visit to Istanbul a memorable one. The breakfast was good too. Thank you
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to live …. Close to all attractions, walking distance to blue mosque, topkapi palace . Tram stat aoon was 2 min away . Surrounded by restaurants. Hotel staff was very helpful , excellent breakfast .
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and helpful

Selim and his colleagues were very friendly, helpful and professional. The rooms were nice, although a bit noisy because of the trams in the street. The city of Istanbul is wonderful for a short stay.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. and Staff are courtesy. Salim, the manager is very helpful to extend late check out and kindly to exchange local currency for us.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding. Samir at the front desk is amazingly helpful and delightful. The bell staff is also helpful. The team at the restaurant- also amazing. We planned to eat at a different restaurant our last night, but at the last minute decided to stay at the restaurant attached to the hotel. It was not a mistake. The staff makes everything so wonderful, and the food was truly exceptional.
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bare minimum facilities and staff
Stayed 2 nights in Dec 2023