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La Poza

2.0 star property

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Photo gallery for La Poza

Front of property
Fridge, microwave, oven, coffee/tea maker
Outdoor pool
Panoramic Suite | Terrace/patio
Superior Suite | Living area | 40-inch Smart TV with digital channels

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Kitchen

Explore the area

View in a map
14 Avenida Guerrero, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪2 min walk‬
  • Place, North Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬

Room options

View all photos for Deluxe Suite

Individually decorated, individually furnished, laptop workspace

Deluxe Suite

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Individually decorated, individually furnished, laptop workspace

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite | Living area | 40-inch Smart TV with digital channels

Panoramic Suite

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Private kitchen | Fridge, microwave, oven, coffee/tea maker

Superior Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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Apr 28 - Apr 29
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About the neighborhood

Isla Mujeres

Located in Isla Mujeres (Centro - Supmza 001), La Poza is a 5-minute walk from North Beach and 6 minutes by foot from Isla Mujeres Ferry Terminal. .This hotel is within the region of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez.

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • Isla Mujeres Cemetery - 2 min walk - 0.1 miles
  • North Beach - 3 min walk - 0.2 miles
  • beach - 3 min walk - 0.2 miles
  • Faro de Punta Norte - 3 min walk - 0.2 miles

Restaurants

  • ‪El Patio - ‬1 min walk
  • ‪Lola Valentina - ‬3 min walk
  • ‪Rock Bar - ‬2 min walk
  • ‪Los Burritos - ‬1 min walk
  • ‪Mamma Rosa - ‬1 min walk

About this property

La Poza

La Poza offers 18 air-conditioned accommodations with all-in-one washer/dryers and complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas and include twin sofa beds and dining tables. Kitchens offer refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Isla Mujeres hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 40-inch Smart televisions come with digital channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 18 individually decorated guestrooms, featuring kitchens with refrigerators and ovens. 40-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided on request.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace.
The front desk is staffed during limited hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • All-in-one washer/dryer
  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (on request) (for a fee)

Outdoors

  • Beach loungers
  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Twin sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Free bottled water
  • Freezer
  • Kitchen
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • All-in-one washer/dryer
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Guests are required to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.05 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping fee: USD 25 every 7 days

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

La Poza Hotel
La Poza Isla Mujeres
La Poza Hotel Isla Mujeres

La Poza Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 42 out of 53 reviews
Rating 8 - Good. 8 out of 53 reviews
Rating 6 - Okay. 1 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2026

6/10 Okay

Shelley

Stayed 4 nights in Nov 2025

10/10 Excellent

Mayra, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Yo agregaría en la cocina : un colador de pasta, un juego de bowls de vidrio, una tazas de medir. Aunque no co
Stayed 7 nights in Oct 2025

10/10 Excellent

Shawn, West Bridgewater

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Great location ! Would not hesitate to stay again
Stayed 4 nights in Nov 2025

8/10 Good

Beth

Stayed 4 nights in Oct 2025

4/10 Poor

Todd

Stayed 6 nights in Oct 2025

8/10 Good

sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was clean and well equipped. Only issue for us was that it’s quite noisy given its location. There is also a school next door which gets loud around 8am. Overall still a good stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Close to everything.
Stayed 4 nights in Aug 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condo was beautiful and location was amazing. All the staff was helpful anytime you needed anything. Will definitely be planning another trip back
Stayed 5 nights in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful air conditioning
Stayed 3 nights in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Misaho, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
This place is really great. The rooms are very spacious and completely cleaned. It is very close to the beach and restaurants. Plus Stephan is very helpful with everything. 😊😊😊😊😊😊
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Location was a 10! Karen and Esteban are fantastic. I can’t wait go back
Stayed 3 nights in Jul 2025

10/10 Excellent

Miguel

Stayed 2 nights in Jul 2025

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip our condo was great. The gentleman that was at the front desk and His wife was the best. They were very helpful and nice.
Stayed 7 nights in Jan 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Mayra J., Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, service and room amenities are great!
Stayed 7 nights in Feb 2025

10/10 Excellent

Colton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 5 nights in Feb 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed Feelings

The hotel looks new and the condo is beautiful and nicely equipped. There are no amenities except for a lovely rooftop pool. I’m glad that our place faced the direction of the ocean because the street side is really loud. However, there’s an elementary school on the backside and the incredibly loud morning songs and the teacher on loud speaker could have woken the dead. Chaise lounges on the terrace would have been a nice touch, as well as robes. Comparably priced hotels such as El Secreto offer so much more. There was no safe in our room, which most places offer, and since there was not 24 hour security leaving valuables in our room made us nervous. Lumbar pillows would have made the sofa and bed more comfortable. We would definitely not stay here again. There wasn’t even a shelf in the shower so we had to leave our shampoo and soap on the floor. Walking in the door the first impression is great, but the condo was not thoughtfully designed. The owner should stay in the unit for a week to understand why the place is lacking for the price.
Stayed 4 nights in Feb 2025

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Great value. Very nice common pool area. Spacious living room/kitchen areas. In-suite laundry was a bonus, although we didn't use it. Cons: No safe. Recommendation: Request a room above the ground floor.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Property is spotless and the staff provided excellent service. Only downside is a school adjacent to the building so the kids playing may not appeal to everyone.
Stayed 9 nights in Jan 2025

10/10 Excellent

bradLEY

Stayed 4 nights in Dec 2024

4/10 Poor

Douglas, Fairport

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It look faboulas in pictures. No toiletries, coffee, no extras of any kind, cabinets too tall for a 6.3" person to reach, echos, noisey, VERY impersonal & empty feeling. Zero personality!!! There's a reason its half vacant during the holidays even though its 3 blocks from the beach. The man at the front door is kind and wondetful. Nobody is at the front desk at night. I will not go back.
Stayed 2 nights in Dec 2024