6/10 Okay
Germie B., Pennsylvania
Sep 1, 2024
Lack of care for guests
I recently stayed at Villa Bonita in Isabela, Puerto Rico, and I regret to say that it was not the greatest experience I've had in any accommodation. I am writing to inform you of several issues I encountered during my stay, which made the experience unpleasant.
1. **Lack of Communication:** The host did not communicate promptly or at all, regarding urgent issues.
2. **Water Issues:** Upon arrival, there was no running water, which made it impossible to flush the toilets. The water supply was inconsistent throughout my stay, often disappearing entirely. In suite # 5 there was water leaking in the ceiling. We had to use a bowl to catch the water. During our second night stay after swimming, no one in my group could shower due to NO water which we eventually had the in the morning. This meant we all went to sleep with chorine water.
3. **Broken Fixtures:** The kitchen faucet was broken and unusable. This was fix when we brought it to their attention.
4. **No Wi-Fi:** There was no Wi-Fi available as advertised, and again, there was no response from the host to resolve this issue even though the host stated in VRBO communications that this was resolved.
5. **Leaking Air Conditioner:** The air conditioning unit leaked continuously.
6. **No Hot Water:** There was no hot water, and the cold water was only available intermittently in some rooms.
7. **Insects:** The property had a significant problem with ants. We had our clothes filled ants all on our clothing which was i
Germie B.
Stayed 4 nights in Aug 2024