6/10 Okay
Tracy
Traveled with partner
Jan 28, 2026
Liked: Property conditions & facilities
We booked a deluxe king room and believed we would have a corner bath. This was not the case.
On arriving to our room a bag of rubbish was sitting in the doorway.
On inspection of the room unfortunately the level of dust was not acceptable.
The bedding also had makes that looked like lipstick and splatter stains all down the dressing table.
We were moved room as the member of staff agreed it was not acceptable.
Our second room looked great on the surface. However, again the level of dust was not acceptable and a pair of gloves (covered in dust) were found and had clearly been there some time.
The windows in the room were absolutely running with condensation every morning to the point I had to leave the room for a walk every morning to clear my sinuses.
This room was above the dining room and from approximately 7am to late we could hear the music playing. We believed that the rooms had been soundproofed.
We ate breakfast on the first morning and chose not to again. Albeit our booking was 9.30am. The choice was very limited with selection not having been replenished. There was one four slice toaster but only half working and the debris inside it was clearly a sign that it’s not cleaned daily.
Thankfully all staff we talked with were very friendly and a shout out to Lisa for trying to make our stay better.
Sadly I don’t think we’d return!
Tracy
Stayed 3 nights in Jan 2026
