Although this is a modern and clean property, my family and I were disappointed and dissatisfied with some areas. We loved the cleanliness of the property and room, the front desk staff upon arrival (Felisha) was friendly and accommodating. The breakfast, although minimal, was sufficient and we appreciated it. However, we were shocked and disappointed at the noise level in the hotel after hours, particularly after 10-11pm, when guests arrived back to the hotel from their day. The walls and room ceiling floors were not sound proofed and we could hear every footstep, conversation, etc, of which the most upsetting was the ceiling noises as we had to sleep through pounding and galloping and heavy noises from the room above us, on the 3rd floor. We stayed at the hotel for two nights and both were a gross inconvenience and disturbing. There are signs posted in and around the hotel notifying of respecting the noise levels after 10pm, which is a waste as the staff does not honor it. On the night of 8/31/25 at 11.30pm, I called the front desk to complain of the 3rd floor noise and was told that they will have a conversation with them. This did not seem to deter the guest on thr upper floor. I called the front desk again at 12.30am and spoke to Michelle, who was abrupt and rude and said she would speak to the guest but there is nothing she can do if they continue. At 1.39am, the pounding continued and woke us up. This is unacceptable and I feel abiding guests’ concerns are disregarded.