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Crossroads Inn & Suites

Property class: 2.5

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

A pool area with a central water feature and a palm tree sculpture.
A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.
A stone fireplace with a clock above it, surrounded by shelves with decorative items and a mounted picture.
A modern living room with a staircase, a fireplace, and a flat-screen TV mounted on a wooden cabinet.
A hotel room with a sofa, desk, chair, bed, and a small table.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
The current price is $77
$68 nightly
$77 total
Total with taxes and fees
Sep 7 - Sep 8

Explore the area

View in a map
Gatlinburg, TN
  • Place, Historic Ogle Log Cabin
    ‪5 min walk‬
  • Place, Anakeesta
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a sofa, a small table, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(154 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

A modern hotel room with a large bed, a flat-screen TV, a fireplace, and a wooden desk.

Standard Room, 1 King Bed (Seasonal Fireplace)

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Jetted Tub

A hotel room with a bed, bedside tables, a desk, a mirror, and a bathroom visible through an open door.

Room, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for LOFT room ,1 king bed with jetted tub

A living room with a stone accent wall, a fireplace, a television, a sofa, a coffee table, and a staircase with a railing.

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a sofa, a chair, a small table, and a bathroom visible through an open door.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, a microwave, and a window with a view of trees.

Standard Room, 1 King Bed

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Fireplace

A hotel room with two beds, a TV, a fireplace, and a kitchenette.

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with two beds, a desk, a TV, and a large window.

Standard Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

A modern kitchen with white cabinetry, a built-in oven, a refrigerator, and a granite countertop.

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Fireplace

A hotel room with a bed, two bedside tables with lamps, a chair, a small table, and a framed picture on the wall.

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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The price is $100
Sep 13 - Sep 14
Total with taxes and fees
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About the neighborhood

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Crossroads Inn & Suites is within a 10-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. .This hotel is 0.7 mi (1.1 km) from Gatlinburg SkyPark and 0.8 mi (1.2 km) from Gatlinburg Convention Center.

What's nearby

  • Historic Ogle Log Cabin - 5 min walk - 0.3 miles
  • Anakeesta - 8 min walk - 0.4 miles
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.5 miles
  • Gatlinburg Convention Center - 18 min walk - 1.0 mile
  • Gatlinburg SkyPark - 18 min walk - 1.0 mile

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬11 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk

About this property

Crossroads Inn & Suites

Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 78 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 831 out of 1535 reviews
Rating 8 - Good. 407 out of 1535 reviews
Rating 6 - Okay. 172 out of 1535 reviews
Rating 4 - Poor. 63 out of 1535 reviews
Rating 2 - Terrible. 62 out of 1535 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a great stay all the way around.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here always so nice to stay and great spot for walking the strip and close to great restaurants always our first choice when traveling to Gatlinburg
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great and the hot tub was amazing!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the apartment room nice and big for a family and clean enjoyed it every day I would go back and stay there again 😊
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates nice pool
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice we were even able to get in our room before 4
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Malory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean water pressure is great parking was easy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Romesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay, easy parking and walking distance to all of the attractions! Will come again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nice clean room. Parking was great. We were within walking distance of a lot of thing to do in the downtown area. Yes we will be staying here again in the near future.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and right in the middle of everything so you can walk anywhere!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to restaurants, parks and stores
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good at check in. The room was clean and comfortable. Great downtown location. Safe and quiet
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, well-priced, and at a convenient location. All staff we talked to were friendly and it was just a nice, basic place to stay. The only negative for me was the air conditioning unit being very loud, but I have no other complaints.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mondell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the parking was wonderful and the ac kept the room cool, love it
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect location!
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
If you like being in walking distance of everything without spending a fortune, this place is for you.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older but well maintained. The rooms and property were clean. The property is conveniently located and easy to find. All in all, enjoyed our stay and will definitely book here again.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Gatlinburg.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Carren

Liked: Cleanliness, staff & service, property conditions & facilities
parking was easy, room was clean, staff was friendly, air conditioning worked well
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Venkata Subbaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Room & sheets were very clean, looks like renovated property. Excellent location!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was spacious and good location to event we needed to be at
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i go to gatlinburg. They did have a hot breakfast which I miss but the employees are always sweet and helpful. In the 20 more times I ve stayed my room has always been clean.its the best location..never have to pay for parking everything is within walking distance! Plus the rooms are large!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Clean room, perfect location
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was great. Location is very convenient for the price.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice addition of chairs on the balcony
Stayed 2 nights in Mar 2026