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Crossroads Inn & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Interior
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Dining
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
$84
$75 nightly
$84 total
Total with taxes and fees
Jan 18 - Jan 19

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(138 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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4.3 out of 5, Excellent, 2,162 reviews
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The price is $64
Jan 27 - Jan 28
Total with taxes and fees
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About the neighborhood

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Crossroads Inn & Suites is within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. .This hotel is 0.7 mi (1.1 km) from Gatlinburg SkyPark and 0.7 mi (1.2 km) from Gatlinburg Space Needle.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬3 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Ben & Jerry's - ‬9 min walk

About this property

Crossroads Inn & Suites

Hotel with free breakfast, 7-minute walk to Ripley's Aquarium of the Smokies
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 78 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
A complimentary self-serve breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.
A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 795 out of 1508 reviews
Rating 8 - Good. 418 out of 1508 reviews
Rating 6 - Okay. 179 out of 1508 reviews
Rating 4 - Poor. 61 out of 1508 reviews
Rating 2 - Terrible. 55 out of 1508 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

William

Disliked: Property conditions & facilities
Ok
Stayed 3 nights in Oct 2025

10/10 Excellent

Greg

Stayed 2 nights in Sep 2025

6/10 Okay

Jaime

Stayed 1 night in Oct 2025

8/10 Good

Dumidu

Stayed 3 nights in Oct 2025

8/10 Good

TERRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice but there was one that went beyond her duties and her name was Alicia. She was so kind and courteous!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kiana

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room room service was great love front desk staff would recommend this hotel to anyone visiting the area
Stayed 2 nights in Oct 2025

10/10 Excellent

Estrellita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. Friendly staff. Lots of attractions and activities. Highly recommended.
Stayed 2 nights in Oct 2025

10/10 Excellent

Vickie

Liked: Cleanliness, amenities, property conditions & facilities
It was goo
Stayed 1 night in Oct 2025

10/10 Excellent

Huy Huu

Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great view. All the amenities super close
Stayed 1 night in Oct 2025

10/10 Excellent

Abhishek

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

8/10 Good

Laiza Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and accessible place to stay if you are looking for a walking distance to attractions you want to visit.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

The hotel was very clean and comfortable and the staff is very friendly. Would stay here again
Stayed 2 nights in Oct 2025

6/10 Okay

pavan Kumar

Stayed 1 night in Oct 2025

8/10 Good

Shannon

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
The parking lot was chaos. We were hotel guests and was not able to get a parking spot. To many people wanted to hang out in parking lots
Stayed 4 nights in Oct 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Oct 2025

10/10 Excellent

Justin

Stayed 1 night in Oct 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing that wasn't good was the pillows,EVERYTHING ELSE WAS GREAT!
Stayed 3 nights in Oct 2025

2/10 Terrible

ILIR, Gallatin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Moldy , dirty , smells rough definitely not worth it
Stayed 1 night in Oct 2025

10/10 Excellent

david

Traveled with family
Liked: Property conditions & facilities
Clean room, quiet, good air, friendly and helpful receptionist. Good location to walk around Gatlinburg from your room.
Stayed 2 nights in Oct 2025

8/10 Good

Lynn

Stayed 2 nights in Sep 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and nice staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, convenient, and friendly staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Adam

Stayed 1 night in Sep 2025