Clean room, little extras in the room (bathrobe, drinking glasses both in bathroom and living area, coffee and mugs, slippers, hand soap, face cloths). These seem like standard hotel offerings but in my experience (at least on Phu Quoc island), not all of these are offered in rooms. Pillows were nice and fluffy and mattress was not overly firm. Our room was spacious and had plenty of storage. Staff were helpful when needing to go from airport to hotel and back as they have heir own client transportation. Cute little inexpensive café located beside the hotel was good and convenient.