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Castello City Hotel

4.0 star property

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Photo gallery for Castello City Hotel

Aerial view
Front of property - evening/night
Lobby sitting area
Deluxe Triple Room | Hypo-allergenic bedding, memory foam beds, in-room safe, desk
Breakfast, lunch, dinner served; Greek cuisine, ocean views

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

View in a map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304
  • Place, Venetian Walls
    ‪2 min walk‬
  • Place, Historical Museum of Crete
    ‪12 min walk‬
  • Place, Heraklion Archaeological Museum
    ‪15 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪7 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, City View

Deluxe Room, City View | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Deluxe Room, City View

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, Sea View

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Deluxe Room, Sea View

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Deluxe Triple Room

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Room (Family)

Family Room (Family) | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Family Room (Family)

  • 258 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

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About the neighborhood

Heraklion

With a stay at Castello City Hotel in Heraklion, you'll be in the historical district, within a 5-minute drive of Heraklion Port and Venetian Walls. .This family-friendly hotel is 0.3 mi (0.5 km) from Hania Gate and 0.3 mi (0.5 km) from Kapetan Mihalis Korakas.

What's nearby

  • Venetian Walls - 2 min walk - 0.1 miles
  • Hania Gate - 2 min walk - 0.1 miles
  • Historical Museum of Crete - 12 min walk - 0.7 miles
  • Heraklion Town Hall - 12 min walk - 0.7 miles
  • Heraklion Archaeological Museum - 15 min walk - 0.9 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 17 min drive

Restaurants

  • ‪Κρητικός Φούρνος - ‬6 min walk
  • ‪Βουρβουλάδικο - ‬10 min walk
  • ‪Manitu Sunset Bliss - ‬9 min walk
  • ‪Lobby Bar Rocca A Mare - ‬8 min walk
  • ‪Γρηγόρης - ‬8 min walk

About this property

Castello City Hotel

Family-friendly hotel with a rooftop terrace and a 24-hour business center
Castello City Hotel offers 68 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Make yourself at home in one of the 68 guestrooms featuring refrigerators. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this hotel include wedding services, a communal living room, and a banquet hall.
Enjoy Greek cuisine at The 5th floor, a restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). Meet other guests and eat at the complimentary reception.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Heraklion? This hotel has 70 square feet (7 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
The hotel offers a complimentary manager's reception on select days.
The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • The 5th floor

Family friendly

  • In-room crib
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (70 square feet of space)
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1981
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1039Κ013A0004300

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Castello City Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 150 out of 480 reviews
Rating 8 - Good. 178 out of 480 reviews
Rating 6 - Okay. 97 out of 480 reviews
Rating 4 - Poor. 34 out of 480 reviews
Rating 2 - Terrible. 21 out of 480 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Anthéa Louise

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for quick visit
Stayed 2 nights in Aug 2025

8/10 Good

SAMEENA

Traveled with partner
Liked: Staff & service
Staff very good/accommodating. Restaurant upstairs was very nice. We booked a deluxe sea view room which was ok, but minimal seaview. Poor parking accommodations offsite- be prepared. No real unloading zone for luggage.
Stayed 1 night in Aug 2025

8/10 Good

Jenny

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special
Entrance to tunnel beneath the wall. Possibly a new art space?
Stayed 1 night in Jun 2025

10/10 Excellent

Jeannine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, nice location

Comfortable suites, nice restaurant and breakfast buffet. Helpful staff.
Stayed 3 nights in May 2025

10/10 Excellent

Selvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, breakfast was great and highly recommended
Stayed 2 nights in May 2025

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible parking arrangement.
Stayed 1 night in Sep 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Xiaoxu

Disliked: Cleanliness, staff & service, amenities
Overall the service is not good
Stayed 4 nights in Sep 2024

6/10 Okay

Eranuhe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Darren

Liked: Staff & service
Disliked: Property conditions & facilities
AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.
Stayed 1 night in Sep 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - Wondeful reception staff

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dimitra

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.
Stayed 1 night in Aug 2024

4/10 Poor

Jose

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No pool, room very small.
Stayed 3 nights in Jul 2024

10/10 Excellent

Maribel, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Stayed 3 nights in May 2024

8/10 Good

Johanna

Stayed 1 night in Oct 2023

10/10 Excellent

Satish W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Stayed 4 nights in Oct 2023

8/10 Good

Nicolas

Stayed 1 night in Oct 2023

10/10 Excellent

Elise

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine hotel for the price. Close to everything.
Stayed 4 nights in Aug 2023