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Aparthotel

Wil'que Westlake Hotel & Residences

Property class: 4

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Photo gallery for Wil'que Westlake Hotel & Residences

A deck with wicker furniture, a table with a potted plant, and a view of the city skyline across the water.
A hotel lobby with a reception desk, seating area, and large windows offering a view of the outside.
A modern hotel lobby with a marble floor, seating areas, and large windows offering a view of the outdoors.
A narrow stone pathway flanked by lush greenery and a concrete wall.
A rectangular swimming pool with a slide and play area, surrounded by palm trees and a view of the water.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Laundry
$38 nightly
The current price is $41 total
Total with taxes and fees
Nov 29 - Nov 30

Explore the area

View in a map
No 254d Thuy Khue Road, Hanoi, 10000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Embassy of Japan
    ‪18 min walk‬
  • Place, Lotte Center Hanoi
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom

A hotel room with a wooden floor, a bed with white linens, a nightstand with a lamp, and a painting on the wall.

Deluxe Room, 1 Bedroom

  • Lake view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Bedrooms

A hotel room with a bed, a nightstand, a wall-mounted painting, and a door.

Deluxe Room, 2 Bedrooms

  • Lake view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

View all photos for Executive Room, 2 Bedrooms

A bedroom with a bed, wooden wardrobe, and a small table with a lamp.

Executive Room, 2 Bedrooms

  • Lake view
  • 936 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

View all photos for Premier Room, 2 Bedrooms

A hotel room with a bed, a desk, a television, a shelf with a plant, and a door leading to a hallway.

Premier Room, 2 Bedrooms

  • Lake view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Room, 3 Bedrooms

A modern living room with a sofa, a dining table with chairs, and a kitchen area with a washing machine.

Deluxe Room, 3 Bedrooms

  • Lake view
  • 990 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Executive Room, 3 Bedrooms

A hotel room with a bed, a desk with a TV, a mirror, and a door leading to another room.

Executive Room, 3 Bedrooms

  • Lake view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Executive Studio

A hotel room with a bed, a sofa, a dining table with chairs, a potted plant, and a window with curtains.

Executive Studio

  • Garden view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Studio

A hotel room with a bed, a wooden desk, a chair, a sofa, a TV, and a decorative wooden panel.

Premier Studio

  • Partial lake view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, Bathtub, Garden View

A hotel room with two beds, a sofa, a glass coffee table, and a view of greenery outside.

Executive Room, Bathtub, Garden View

  • Lake view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

Similar properties

A round table with chairs and two drinks on a terrace overlooking a body of water with a city skyline in the background.
Diamond Westlake Suites
Tay Ho
  • Pool
  • Kitchen
  • Washer
  • Dryer
4.6 out of 5, Wonderful, 539 reviews
$69 nightly
The price is $74
Nov 2 - Nov 3
Total with taxes and fees
Diamond Westlake Suites

About the neighborhood

Hanoi

With a stay at Wil'que Westlake Hotel & Residences in Hanoi, you'll be on a lake, a 3-minute walk from West Lake and a 4-minute drive from Ho Chi Minh Mausoleum. .This family-friendly aparthotel is 2.7 mi (4.4 km) from Hoan Kiem Lake and 3.1 mi (5 km) from Hanoi Old Town Night Market.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Embassy of Japan - 18 min walk - 1.0 mile
  • Lotte Center Hanoi - 4 min drive - 0.9 miles
  • Quan Thanh Temple - 6 min drive - 1.4 miles
  • Ho Chi Minh Mausoleum - 8 min drive - 1.6 miles

Getting around

  • Cầu Giấy Station - 3 min drive
  • Hanoi Long Bien Station - 12 min drive
  • Noi Bai Intl. Airport (HAN) - 30 min drive

Restaurants

  • ‪Cafe Camy - ‬3 min walk
  • ‪Yakiniku (Thit nuong khong khoi) - ‬6 min walk
  • ‪Bánh Tráng Trảng Bàng - ‬6 min walk
  • ‪Bia Cường Hói 01 Trích Sài - ‬5 min walk
  • ‪Hanoi Roastery - ‬3 min walk

About this property

Wil'que Westlake Hotel & Residences

Wil'que Westlake Hotel & Residences offers 90 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Hanoi aparthotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 90 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the aparthotel's room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Wil'que Westlake Hotel & Residences has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Car required
  • Self parking on site (VND 70,000 per night)

Family friendly

  • Children stay free (see details)
  • Children's pool
  • High chair

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee

Dining

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: VND 389,000 per person
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • 1 bedroom
  • Alarm clock
  • Bed sheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 32-inch LCD TV with premium cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities
  • Laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Hardwood flooring in room
  • No elevator
  • Thin carpet in room
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the airport
  • On a lake

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Window guards

General

  • 1 building
  • 8 floors
  • 90 units
  • Access via exterior corridors
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 389000 per person
  • Airport shuttle fee: VND 982000 per vehicle (one way)
  • Self parking fee: VND 70000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
A car is required for transportation to and from this property

Property is also known as

Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
Somerset West Lake Hanoi
Wil'que Westlake & Residences
West Lake 254D Hotel Residence
Wil'que Westlake Hotel & Residences Hanoi
Wil'que Westlake Hotel & Residences Aparthotel
Wil'que Westlake Hotel & Residences Aparthotel Hanoi

Wil'que Westlake Hotel & Residences Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 265 reviews
Rating 8 - Good. 108 out of 265 reviews
Rating 6 - Okay. 27 out of 265 reviews
Rating 4 - Poor. 8 out of 265 reviews
Rating 2 - Terrible. 3 out of 265 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Affordable, good access to Ho Tay attraction
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff friendly, large room, good price, great view and a good breakfast.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Rooms were clean, location was great for us, hotel is back from the busy street and quiet.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place great pool great experience, very nice staff
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
We love our stay in
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Always enjoy the staff, location and amenities
Stayed 7 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
The location was very convient to various places like the zoo and aquarium. For us, its also close to various Embassy.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Friendly staff

Friendly and supportive staff for the customer. Hotel are clean, close to everywhere.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room though old but is well maintained and cleaned
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
I had a comfortable stay. If I had to say one thing, it would be better if thre were more breakfast options and daily changes.
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had an excellent stay! The room is an apartment style so for myself and my adult kids it was perfect and gave us the space to individually recover from jet-lag. It had a full kitchen AND a washing machine which really helped. It is in a great location away from the city center but bear some excellent restaurants in West Lake. Staff were very helpful and friendly and the breakfast was good. The gym is also great (but smells a little musty)! Decent equipment for a small space and I also swam laps one day in the pool and really enjoyed that. I would stay there again!
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
A great size pool with large lake beside hotel. What you need is close by.
Stayed 6 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Stayed 4 nights in Mar 2024
Verified review

4/10 Poor

Disliked: Communication

Allocated the wrong rooms

Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Check in nhanh, mình được nâng cấp lên phòng to đẹp. Đồ ăn ngon và hợp với khẩu vị tụi trẻ. Thích nhất là bể bơi siêu rộng và không quá sâu nên tụi trẻ bơi miết không muốn lên. Không gian khu vườn mát xanh và trong lành Cuối tuần thật thư giãn và thoải mái.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
部屋の洗濯機で洗濯と乾燥ができたのが有難かった。
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Trevlig personal, bra läge. Några småsaker på rummet som gör att det inte blir bästa betyg.
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

バスタブ付きを頼んだが、付いて無かった。
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Séjour très agréable au calme à quelques minutes du centre historique. Pour les familles qui cherchent un cocon pour qq jours sur Hanoï c’est idéal. La cuisine dans l’appart est un vrai plus pour un hôtel de ce genre, la piscine est incroyable (chaude, propre, serviette,…) et la salle de gym donne directement sur elle. Supermarché juste en face, ATM, restaurants de rue,… tout est là ! Le personnel est formidable, bref ici on se sent comme à la maison !
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
○スタッフ 受付やレストランのスタッフ、ドアマン、スタッフ全てが優しかったです。 ○朝食は 人20万ドンほどでつけられます。 フォーは毎朝ありました。パンやフルーツ、ヨーグルト、卵料理などベトナムを感じられるものが豊富で朝食を付けてよかったです。 ○キッズルーム あると記載(写真)がありましたが、倉庫になっていてありませんでした。 写真にあるプール横の遊具もありませんでした。 ただ、スタッフが子どもに大変優しくタクシーの乗り降りも手伝ってくれます。子連れで安心して滞在できるホテルでした。
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
넓은 객실과 편리한 시설.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
직원들이 친철과 배려심이 너무 인상 깊었습니다. 다음에 또 하노이를 간다면 다시 머물고 싶습니다. 그리고 객실도 깨끗해서 머무는 동안에 유쾌한 시간을 가질 수 있어서 좋았습니다
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities, communication
ご飯があまり美味しく無い。テレビが映らない。
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
하노이에 있는 서머셋 중 가장 오래된 호텔이라고 하더라구요..그래서 인지 전반적인 시설이 오래된 걸 숨길 수는 없었지만..청소하고 수리하고..관리를 잘해서인지 청결한 편이었어요. 직원분들 모두 친절하시구요.
Stayed 16 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Tốt
Stayed 1 night in Nov 2020