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The West Lake Serenity'N Homestay Ha Noi

Property class: 2

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Photo gallery for The West Lake Serenity'N Homestay Ha Noi

A modern apartment with a living area, kitchen, and balcony with a city view.
A hotel room with a bed, a sofa, a TV screen, and a projector.
A modern living room with a sofa, a coffee table, and a dining area.
A modern living room with a sofa, a coffee table, a TV, and a balcony with a view.
A modern hotel room with a sofa, a small table, a mirror, and a view of the cityscape.

Reviews

4.0 out of 10

Popular amenities

  • Free WiFi
  • Parking available
  • Laundry
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
12B ngach 35 ngo 462 duong Buoi, Ba Dinh, VND, Hanoi, 100000
  • Place, West Lake
    ‪13 min walk‬
  • Place, Embassy of Japan
    ‪20 min walk‬
  • Place, Lotte Center Hanoi
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Room options

View all photos for Comfort Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Comfort Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Royal Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Royal Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Deluxe Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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  • Kitchen
  • Free WiFi
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4.0 out of 5, Very Good, 22 reviews
$22 nightly
The price is $24
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Total with taxes and fees
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About the neighborhood

Hanoi

A stay at The West Lake Serenity'N Homestay Ha Noi places you in the heart of Hanoi, a 3-minute drive from West Lake and 6 minutes from Train Street. .This hotel is 2.8 mi (4.5 km) from Ho Chi Minh Mausoleum and 3.6 mi (5.8 km) from Dong Xuan Market.

What's nearby

  • West Lake - 13 min walk - 0.7 miles
  • Vietnam Museum of Ethnology - 18 min walk - 1.0 mile
  • Australian Embassy - 18 min walk - 1.0 mile
  • Embassy of Japan - 20 min walk - 1.1 miles
  • Lotte Center Hanoi - 4 min drive - 1.2 miles

Getting around

  • Hanoi Railway Station - 19 min drive
  • Noi Bai Intl. Airport (HAN) - 26 min drive

Restaurants

  • ‪Chikura - ‬10 min walk
  • ‪Ramen Haruki - ‬16 min walk
  • ‪SushiLa - ‬15 min walk
  • ‪Bia Hoi Samurai - ‬16 min walk
  • IKEDA

About this property

The West Lake Serenity'N Homestay Ha Noi

The West Lake Serenity'N Homestay Ha Noi offers 7 accommodations with all-in-one washer/dryers and coffee/tea makers. Memory foam beds feature premium bedding. Kitchenettes offer refrigerators and stovetops. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 29-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Make yourself at home in one of the 7 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your memory foam bed comes with premium bedding. 29-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and coffee/tea makers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (VND 50,000 per day)

Family friendly

  • All-in-one washer/dryer
  • In-room kitchenette
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 29-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchenette
  • Refrigerator
  • Stovetop

More

  • All-in-one washer/dryer
  • Desk
  • Iron/ironing board
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered self parking fee: VND 50000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

The West Lake Serenity'N Homestay Ha Noi Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 1 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

2.0/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

2.0/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting room that doesn't seem to have ever been cleaned. Hair strands in the bed, soap scum and mold/dirt in shower and around sink, furniture stained and uninviting, absolutely deceptive photos (looked brand new) compared to live condition of room. Hot water didn't work. Bed uncomfortable. No service or cleaning during the full length of stay. Staff was only responsive by request but not proactive in any sort of maintenance schedule. Can't complain much due to the cost but there needs to be a standard of care regardless. Location is convenient but very hard to find, no signage displaying the hotel name, just a coffee shop sign with no coffee being marketed.
Stayed 7 nights in Jul 2026