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The West Hotel & Spa

4.0 star property

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Photo gallery for The West Hotel & Spa

Reception
Junior Room, 1 King Bed, City View | Terrace/patio
Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes
Exterior
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Laundry
The current price is $44
$41 nightly
$44 total
Total with taxes and fees
Jun 30 - Jul 1

Explore the area

View in a map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

9.0 out of 10
Wonderful
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Hanoi

With a stay at The West Hotel & Spa, you'll be centrally located in Hanoi, steps from Hanoi Old Town Night Market and 3 minutes by foot from Hoan Kiem Lake. .This spa hotel is 0.5 mi (0.8 km) from St. Joseph's Cathedral of Hanoi and 0.5 mi (0.9 km) from Train Street.

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.1 miles
  • Hoan Kiem Lake - 2 min walk - 0.1 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • Hang Gai Street - 3 min walk - 0.2 miles
  • Ta Hien Street - 3 min walk - 0.2 miles

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk
  • ‪Phở Vỉa Hè Hàng Bạc - ‬1 min walk

About this property

The West Hotel & Spa

The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Thai massages, and body wraps. The spa is open daily.
Make yourself at home in one of the 25 air-conditioned rooms featuring fireplaces and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as desks and minibars.
Pamper yourself with a visit to the spa, which offers massages and body treatments. Additional features at this hotel include complimentary wireless internet access and concierge services.
At The West Hotel & Spa, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered each day.
The West Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Body wraps
  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 143 out of 222 reviews
Rating 8 - Good. 58 out of 222 reviews
Rating 6 - Okay. 8 out of 222 reviews
Rating 4 - Poor. 9 out of 222 reviews
Rating 2 - Terrible. 4 out of 222 reviews

8.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything, night markets.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel, tge staff went up and beyond to helo you. The hotel was right in the old quarter and close to everything you'd Ive already made plans to return next year
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in and check-out. Friendly and helpful service. Right in the heart of old town. Very happy with our stay.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities
The staff are nice and friendly room is clean.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
It's a superb location and lovely staff. We would stay again!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities
Clean comfortable room. Nice breakfast. Staff brilliant
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel in old quarter. So we enjoys walking around to explore the good foods, and city. I recommend this hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

JESSIE

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great staff. Good breakfast.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Darryl De

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, clean room
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Good location. Staff were very friendly and helpful. The room was comfortable and clean. The only reason i didnt gove 5 stars is that the aircon was quite noisy
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Walkable to Ho Hoang Kiem, restaurants and shopping areas. Night market is right outside the hotel on the weekend.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, amenities
Very helpful staff, helping in adjusting to Vietnam
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mercedes

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and spacious room, friendly and helpful staff. Location was amazing in the middle of night market as you step off the lobby, yet rooms are quiet. Footsteps from restaurants and shops. The breakfast was wonderful with many varied options and plentiful. Lovely place to stay.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Heather

Liked: Staff & service

The location=excellent and the staff= exceptional

Great options for the breakfast
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
The staff, the location and room was really good, nothing really to complain about
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Max

Liked: Cleanliness, amenities, property conditions & facilities
Service
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , helpful
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Darcey

Liked: Cleanliness, staff & service, amenities
The staff were superb. They were very helpful and knowledgeable. The room was basic but comfortable, spacious enough. Fantastic location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful. Our room was clean and comfortable with a good size tv. Highly recommend.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Hong

Liked: Property conditions & facilities
Staff is nice
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Air conditioning system was excellent. The staff was courteous and helpful during my stay.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, amenities
All I needed . Great location Front desk Leo was exceptionally helpful .
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again.
Stayed 5 nights in Jul 2025