See all properties

Sheraton Hanoi West

5.0 star property

Choose dates to view prices

Photo gallery for Sheraton Hanoi West

A modern hotel room with a large window offering a city view, a sofa set, a dining area, and a minimalist coffee table.
Couples treatment rooms, sauna, steam room, body treatments
A Sheraton hotel entrance with a modern design, featuring large glass windows and a well-lit facade.
Meeting facility
A hotel room with two beds, a desk, a chair, and a large window with curtains.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $126
$117 nightly
$126 total
Total with taxes and fees
Jul 31 - Aug 1

Explore the area

View in a map
36 Le Duc Tho Street, Tu Liem Ward, Hanoi, 10000
  • Place, Viettel Complex
    ‪1 min walk‬
  • Place, Hanoi Indoor Games Gymnasium
    ‪7 min walk‬
  • Place, My Dinh National Stadium
    ‪13 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Club Room, 1 King Bed, City View

Club Room, 1 King Bed, City View | View from room

Club Room, 1 King Bed, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 2 Twin Beds, City View

A modern hotel room with two beds, a TV, a dining table, and a city view.

Club Room, 2 Twin Beds, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Room, 2 Twin Beds, City View

View from room

Premier Room, 2 Twin Beds, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Room, 1 King Bed, City View

A modern hotel room with a large bed, a seating area with a table, and a TV.

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View

A modern hotel room with a large window, a sofa, a bed, and a nightstand.

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, City View

A modern hotel room with a large window, a sofa, a small table, a desk, and a bed.

Suite, 1 Bedroom, City View

  • City view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Studio, 1 King Bed, City View

A modern hotel room with a large bed, a desk, a chair, a TV, and a balcony with a city view.

Club Studio, 1 King Bed, City View

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 Bedroom, City View

A hotel room with a large bed, a desk with a TV, a chair, and a view of the cityscape.

Premium Suite, 1 Bedroom, City View

  • City view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, City View

View from room

Deluxe Room, 2 Twin Beds, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms

A modern apartment with a dining area, kitchen, and living space.

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 3 Bedrooms, City View

Apartment, 3 Bedrooms, City View | View from room

Apartment, 3 Bedrooms, City View

  • City view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed, City View

A hotel room with a large bed, a desk, a television, and a view of the cityscape.

Executive Suite, 1 King Bed, City View

  • City view
  • 1087 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed

A modern hotel room with a large bed, a desk, and a view of the cityscape.

Presidential Suite, 1 King Bed

  • City view
  • 2228 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Similar properties

Front of property - evening/night
Novotel Hanoi Thai Ha
Dong Da
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, 118 reviews
$84 nightly
The price is $91
Aug 1 - Aug 2
Total with taxes and fees
Novotel Hanoi Thai Ha

About the neighborhood

Hanoi

With a stay at Sheraton Hanoi West in Hanoi (Mỹ Đình), you'll be within a 5-minute drive of My Dinh National Stadium and The Garden Shopping Center. .This family-friendly hotel is 2.7 mi (4.4 km) from Hanoi Museum and 3.1 mi (4.9 km) from Vietnam National Convention Center.

What's nearby

  • Viettel Complex - 1 min walk - 0.1 miles
  • Hanoi Indoor Games Gymnasium - 7 min walk - 0.4 miles
  • My Dinh Aquatics Centre - 12 min walk - 0.6 miles
  • My Dinh National Stadium - 13 min walk - 0.7 miles
  • The Garden Shopping Center - 6 min drive - 1.9 miles

Getting around

  • Ga Thuong Tin Station - 21 min drive
  • Ga Hà Đông Station - 28 min drive
  • Noi Bai Intl. Airport (HAN) - 46 min drive

Restaurants

  • ‪Sheraton Club Lounge - ‬1 min walk
  • ‪Vit34 - ‬8 min walk
  • ‪Market - ‬1 min walk
  • ‪Cafe Hoi An - ‬7 min walk
  • ‪Pho Ngon Restaurant - ‬6 min walk

About this property

Sheraton Hanoi West

Sheraton Hanoi West offers 510 accommodations with minibars and safes. A pillow menu is available. 50-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Make yourself at home in one of the 510 guestrooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Market Café, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Hanoi? This hotel has 4499 square feet (418 square meters) of space consisting of a conference center and 10 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10 AM.
Market Café - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Sky Bar - Onsite rooftop bar. Reservations are required. Open daily.
Lobby Lounge - Onsite coffee shop. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 21.50 to 22 for adults and USD 10.50 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge
  • Market Café
  • Sky Bar

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Conference center (4,499 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 25 floors
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Renovated entire property - October 2020
  • Vegetarian breakfast available

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 26.2 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21.5 to 22 for adults, and USD 10.5 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 26.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 5 years old are not allowed in the spa, and guests under 5 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi
Sheraton Hanoi West Hotel
Sheraton Hanoi West Hanoi
Sheraton Hanoi West Hotel Hanoi

Sheraton Hanoi West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 169 out of 288 reviews
Rating 8 - Good. 83 out of 288 reviews
Rating 6 - Okay. 27 out of 288 reviews
Rating 4 - Poor. 5 out of 288 reviews
Rating 2 - Terrible. 4 out of 288 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

NICHOLAS MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean and roomy.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jinyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

HYUNCHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sweet room we stayed in was excellent! Very spacious with two bedrooms and emperor space in the living room and dining area. Breakfast buffet was also great with good international selections, including Vietnamese favorites. The best of all was the hospitality of the staffs. I would highly recommend it for a family trip.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fantastic only problems it miles out of Hanoi
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Nice hotel with friendly staff
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great staff and the visit was too short. Really excellent breakfast. Will definitely stay again.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Hanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and helpful.
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Shawnta

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly knowledgeable
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Raju

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and there’s was lot of food options .Especially the breakfast was good.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Le thi thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Hotel is clean n beautiful
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
The entire staff was outstanding. The concierge service above and beyond expectations.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

DIEN

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are always polite.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

DAISUKE

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and meeting room are brilliant! Some hotel staff do not understand English though.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Suresh

Liked: Staff & service, amenities
Everything is good I like it
Stayed 1 night in Jan 2025
Verified

6/10 Okay

charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Not enough for 4 stars, not enough amenities, no stabal luggage stand, too expensive, no longer stay in this hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

YoungMo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, and …perfect..!!
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel.

Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.
Stayed 5 nights in Sep 2022
Verified

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were. Limited it felt in the dinning area and bar. Overall the service was very pleasant.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Nai

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023
Verified

8/10 Good

HYUN MIN

Liked: Cleanliness, property conditions & facilities
NO Bidet is serious
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities
There was a cemetery which i could see from my room But a very comfortable and satisfactory place Experia did not book my breakfast
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

YOUNG SEOP

Liked: Cleanliness
good
Stayed 3 nights in Jan 2025