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Hyatt Regency West Hanoi

5.0 out of 5.0
36 Le Duc Tho Street, My Dinh 2 Ward, Hanoi, 1-844-700-1007
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Get an overview of this hotel
Family-friendly Hanoi hotel in Mỹ Đình with full-service spa

Popular property highlights

Free self parking
Free WiFi
Restaurant
24-hour business center
Laundry facilities

With a stay at Sheraton Hanoi West in Hanoi (Mỹ Đình), you'll be within a 5-minute drive of My Dinh National Stadium and The Garden Shopping Center. This family-friendly hotel is 2.7 mi (4.3 km) from Hanoi Museum and 3.1 mi (4.9 km) from Vietnam National Convention Center.

Make yourself at home in one of the 520 individually decorated guestrooms, featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, while 37-inch LCD televisions with cable programming provide entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy international cuisine at Market Café, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Hanoi? This hotel has 4499 square feet (418 square meters) of space consisting of a conference center and 10 meeting rooms. Free self parking is available onsite.

Languages Spoken

  • English

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Hyatt Regency West Hanoi

36 Le Duc Tho Street, My Dinh 2 Ward, Hanoi, 10000

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Sheraton Hanoi West features an outdoor pool and a 24-hour health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and 10 meeting rooms. Event facilities measuring 4499 square feet (418 square meters) include a conference center. This family-friendly hotel also offers a children's pool, a sauna, and a library. Complimentary secured self parking is available on site. A total renovation of this property was completed in October 2020.

Sheraton Hanoi West has designated areas for smoking.

  • Library
  • Express check-in
  • Number of outdoor pools - 1
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Secured parking
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Conference space size (meters) - 418
  • Number of meeting rooms - 10
  • Terrace
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Total number of rooms - 520
  • Number of floors - 25
  • Number of buildings/towers - 2
  • 24-hour health club
  • Barbecue grill(s)
  • Coffee/tea in common areas
  • Designer stores on site
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Grocery/convenience store
  • Tours/ticket assistance
  • Year Built - 2010
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Babysitting or childcare (surcharge)
  • Number of coffee shops/cafes - 1
  • Children's club (free)
  • Children's club (surcharge)
  • Supervised childcare/activities (free)
  • Children's pool
  • Safe-deposit box at front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • 24-hour business center
  • Conference space size (feet) - 4499
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • 24-hour fitness facilities
  • Carport
  • Wedding services
  • Garden
  • Multilingual staff
  • Off-street parking
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Vietnamese
  • Chinese (Mandarin)

Parking

Free self parking

Room Amenities

Sheraton Hanoi West offers 520 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. 37-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Wheelchair accessible
  • Minibar
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Pay movies
  • Turndown service
  • Free bottled water
  • Bidet
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Slippers
  • Separate bathtub and shower
  • Cable TV service
  • Free WiFi
  • Free wired internet
  • Individually furnished
  • Individually decorated
  • Pillow menu
  • LCD TV
  • TV size: 37
  • TV size measurement: inch
  • iPod docking station
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Towels provided
  • Bedsheets provided
  • Number of beds 2
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Market Café - Overlooking the garden, this restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Sky Bar - Onsite rooftop bar. Open daily.

Lobby Lounge - Onsite coffee shop. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Casino nearby
  • Health or beauty spa nearby

Spa Services

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 5
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 46.2 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, Carte Blanche, Eurocard, Barclaycard, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Car not required

Security system

UnionPay

Staffed front desk

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Cashless transactions are available

LGBTQ friendly

Smoke detector

Service animals not allowed

Reservation might be required for some facilities onsite

Debit cards

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee (January 19 - December 31): USD 45 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20.79 for adults and USD 10.4 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 46.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Crowne Plaza Hanoi West
  • Crowne Plaza Hotel Hanoi West
  • Crowne Plaza West Hanoi
  • Crowne Plaza West Hanoi Hotel Hanoi
  • Crowne Plaza West Hanoi Hotel
  • Crowne Plaza West Hanoi
  • Hyatt Regency West Hanoi
  • Sheraton Hanoi West Hotel
  • Sheraton Hanoi West Hanoi
  • Sheraton Hanoi West Hotel Hanoi

We should mention

Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

A car is not required for transportation to and from this property.

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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