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Sheraton Hanoi Hotel

Property class: 5 and above

Choose dates to view prices

Photo gallery for Sheraton Hanoi Hotel

A landscaped garden with a gazebo, a pond, and a bridge.
A traditional-style pavilion with a tiled roof and a pool area with lounge chairs and umbrellas.
A modern hotel room with a sofa, a round coffee table, a bed with a wooden headboard, and a large window offering a city view.
A spacious lobby with a central seating area, a large stained glass ceiling, and a marble floor.
A person in a striped armchair by a window with a table and breakfast items.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $141
$130 nightly
$141 total
Total with taxes and fees
Aug 21 - Aug 22

Explore the area

View in a map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Syrena Shopping Center
    ‪10 min walk‬
  • Place, Tran Quoc Pagoda
    ‪7 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a desk, and a view of a cityscape.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a large bed, a smaller bed, a desk, a chair, a TV, and a city view.

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Room, 1 King Bed

Grand Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, desk

Grand Room, 1 King Bed

  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Room, 2 Twin Beds

A modern hotel room with a large TV, a bed, a bedside table, a chair, and a view of the city.

Grand Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed

A modern hotel room with a large bed, a seating area, a small table, and a view of the city.

Club Room, 1 King Bed

  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 2 Twin Beds

A modern hotel room with a flat-screen TV, two beds, a small table, and a bench.

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living room | 37-inch TV with cable channels, fireplace, foosball

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 Bedroom

A hotel room with a large bed, bedside tables, a desk, a chair, a sofa, and a wardrobe.

Club Suite, 1 Bedroom

  • Lake view
  • 1205 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a small table, two chairs, and a view of the city through a large window.

Presidential Suite, 1 King Bed

  • City view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 King Bed

A modern hotel room with a large bed, a view of a cityscape, and a wooden floor.

Club Suite, 1 King Bed

  • Lake view
  • 1894 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Club Studio Suite, 1 Bedroom

A modern hotel room with a sofa, a round coffee table, a bed with a wooden headboard, and a large window offering a city view.

Club Studio Suite, 1 Bedroom

  • Lake view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom, Smoking

A hotel room with a bed, a TV, a chair, a nightstand, and a view of the city.

Junior Suite, 1 Bedroom, Smoking

  • Lake view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Similar properties

Property amenity
InterContinental Hanoi Westlake by IHG
Tay Ho
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, 1,004 reviews
$118 nightly
The price is $127
Sep 6 - Sep 7
Total with taxes and fees
InterContinental Hanoi Westlake by IHG

About the neighborhood

Hanoi

A stay at Sheraton Hanoi Hotel places you in the heart of Hanoi, within a 5-minute drive of Ho Chi Minh Mausoleum and Dong Xuan Market. .This family-friendly hotel is 2.4 mi (3.8 km) from Quan Chuong Gate and 2.8 mi (4.6 km) from Thang Long Water Puppet Theatre.

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Syrena Shopping Center - 10 min walk - 0.6 miles
  • Dinh Quang Ba - 4 min drive - 1.2 miles
  • Tran Quoc Pagoda - 7 min drive - 1.6 miles
  • Quan Thanh Temple - 9 min drive - 2.1 miles

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Ga Co Loa Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Cafe Du Lac - ‬3 min walk
  • ‪Bahn Mi Belly - ‬13 min walk
  • ‪Habib - ‬11 min walk
  • ‪The Oven D'Or - ‬4 min walk
  • ‪Oriberry 25 Xuân Diệu - ‬7 min walk

About this property

Sheraton Hanoi Hotel

Sheraton Hanoi Hotel offers 299 accommodations with fireplaces and minibars. Beds feature Select Comfort mattresses. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Treat yourself to a stay in one of the 299 guestrooms, featuring fireplaces. Your room comes with a Select Comfort bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an outdoor tennis court. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Oven D'or, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Hanoi? This hotel has 14854 square feet (1380 square meters) of space consisting of a conference center and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Oven D'or - This buffet restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
Hemispheres - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Lobby Lounge - Onsite coffee shop. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 25 for adults and USD 12.50 for children
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Hemispheres
  • Lobby Lounge
  • Oven D'or

Things to do

  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (14,854 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Rooftop garden
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches used
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Club Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 28 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.31 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.31 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses some wind and solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Sheraton Hanoi Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 237 out of 444 reviews
Rating 8 - Good. 148 out of 444 reviews
Rating 6 - Okay. 40 out of 444 reviews
Rating 4 - Poor. 12 out of 444 reviews
Rating 2 - Terrible. 7 out of 444 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and staff...not to mention club 17! This is why I continue to come back when in Hanoi
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Sebastiaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 8 nights in Apr 2025
Verified review

10/10 Excellent

Eugene

Beautiful location, nice facilities, and friendly staff.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely welcoming staff!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities
Excellent service and amenities. Perfect location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Fausta

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stuff and good food and accommodation
Stayed 4 nights in Oct 2022
Verified review

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice Hotel
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

KRISHNATH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Sheraton. After spending a few days in the Old Quarter, it was nice to get away from the hustle and bustle. We were well informed of the ongoing renovations and the resulting noise, but did not bother us at all. It's easy enough to catch a Grab taxi from the hotel. If possible, do have a meal at Hemispheres - an excellent way for us to wrap up our holiday. The breakfast buffet was phenomenal and your staff went above and beyond in their service. Thank you!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Nice lake setting
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Minh Hang

Liked: Cleanliness, amenities, property conditions & facilities
Great service! Great interior. Everyone is very professional & polite
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotrl

Excellent hotel.lovely staff.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Overall Stay

Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Sreekala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is great
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just lovely this hotel

Everything was amazing, the team took great care of me, I could not ask for a better stay
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room and staffs' hospitality are excellent. next time we will be staying longer.
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top level hotel in Hanoi.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotel

Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
Stayed 3 nights in Mar 2022
Verified review

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good Hotel for Business Travel and Meetings

20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Naohiro

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Stayed 5 nights in Jul 2024
Verified review

10/10 Excellent

Naohiro

Good
Stayed 4 nights in Dec 2024