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San Palace Hotel

3.5 star property

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Photo gallery for San Palace Hotel

City-View Terrace Suite | Terrace/patio
Outdoor pool, pool umbrellas, sun loungers
Reception
Restaurant
Premium Balcony Room | Balcony view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
187 Hang Bong Street, Hoan Kiem District, Hanoi, 10000
  • Place, Train Street
    ‪2 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Place, Hoan Kiem Lake
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Double or Twin Room.

Deluxe Double or Twin Room. | Minibar, in-room safe, individually furnished, desk

Deluxe Double or Twin Room.

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for City-View Terrace Suite

City-View Terrace Suite | Minibar, in-room safe, individually furnished, desk

City-View Terrace Suite

  • City view
  • 380 sq ft
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room with Window

Premium Room with Window | Minibar, in-room safe, individually furnished, desk

Premium Room with Window

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Balcony Room

Minibar, in-room safe, individually furnished, desk

Premium Balcony Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Double Room, No Windows

Minibar, in-room safe, individually furnished, desk

Superior Double Room, No Windows

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Balcony Room

Premium Balcony Room | View from room

Premium Balcony Room

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room With Window

Family Room With Window | Minibar, in-room safe, individually furnished, desk

Family Room With Window

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 450 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

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About the neighborhood

Hanoi

Located in Hanoi (Old Quarter), San Palace Hotel is a 3-minute walk from Train Street and 7 minutes by foot from Hoa Lo Prison Museum. .This spa hotel is 0.5 mi (0.7 km) from St. Joseph's Cathedral of Hanoi and 0.6 mi (0.9 km) from Hanoi Old Town Night Market.

What's nearby

  • Train Street - 2 min walk - 0.1 miles
  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.4 miles
  • Hoan Kiem Lake - 10 min walk - 0.6 miles
  • Hanoi Old Town Night Market - 13 min walk - 0.7 miles
  • Thang Long Water Puppet Theatre - 13 min walk - 0.7 miles

Getting around

  • Hanoi Railway Station - 9 min walk
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bross Beer Taproom - ‬2 min walk
  • ‪Nét Huế - ‬1 min walk
  • ‪Circle K - ‬1 min walk
  • ‪Aha Coffee - ‬1 min walk
  • ‪Coffee Ga Dong Duong - ‬3 min walk

About this property

San Palace Hotel

San Palace Hotel offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished. 54-inch flat-screen televisions come with cable channels. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include Thai massages, facials, body wraps, and body scrubs.
Make yourself at home in one of the 30 individually furnished guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and motorcycle parking is available onsite.
San Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 200000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 517000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: VND 200000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Nevaeh Hotel Hanoi
L'Harmonie Hotel Spa
San Palace Hotel Hotel
San Palace Hotel Hanoi
Nevaeh Hotel Spa Ha Noi
San Palace Hotel Hotel Hanoi

San Palace Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 74 reviews
Rating 8 - Good. 13 out of 74 reviews
Rating 6 - Okay. 3 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 1 out of 74 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Samsul

Liked: Staff & service
Nice place to stay
Verified

10/10 Excellent

Marieke

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Great location and amazing staff.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this wonderful hotel, very helpful & friendly staff
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Gauduel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, with nice rooftop pool and views, and in a great location - but what makes the stay is the staff, they are all so lovely and attentive and really helpful with planning trips and finding things to do in Hanoi. Would definitely stay again.
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and polite.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful staff
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Huy?n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Friendly helpful staff.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff in particular Camellia were so attentive caring and going the extra mile in helping us to sort things . Entire stay was very nice indeed
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Excellent staff. All staff were friendly and very helpful with any issues. Excellent location in the Old town.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful finishings. Comfortable bed friendly staff and very accommodating to our needs.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to complain about except Wifi speed Great location , great staff
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional service

I enjoyed staying at the San Palace. The service was great.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and staff were so helpful and friendly. Nice spacious room with comfortable bed and nice seating area. Nice bathroom. Good breakfast included every morning. Coffee was excellent. Would stay here again.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and clean room. Cozy pool on the roof. In short, very nice hotel! I recommend
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, couldn’t do enough for us, especially Lily !!! Lovely young lady , spoke good English so helpful and also making sure we was safe, and looked after from start to finish . Hotel food very good, rooms nice with balcony.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Shusei

Liked: Cleanliness, staff & service, property conditions & facilities
really good trained stuff here. also kind and friendly
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the heart of Old Hanoi

We stayed here two nights, one when we arrived in Hanoi from the U.K. and one when we arrived back from our Ha Long Bay cruise. Both times the staff made us feel welcomed and were extremely friendly, accommodating, courteous and overall lovely. We would recommend staying at L’Harmonie to anyone visiting Hanoi for a short or long stay, our room was comfortable and the air con great, the location is 10/10 and the breakfast was hot and tasty.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

R.P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book this hotel!

Very nice staff with great level of English and concierge-like service, great location and overall very good value for money. Hotel actioned on the feedback we gave, we had a pleasant experience with the staff getting to know us. Minor improvement point: softer and lower pillows.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amaising. Camilla was great !! Very helpfull and kind.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Palace Hotel is on the edge of the old quarter a d within a few minutes walk to train street. Multitude of food and attraction on the doorstep. The rooftop pool and bar a great oasis after a busy day on the streets. Staff went out of their way to help wherever they could.
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

Chung Keong

Liked: Cleanliness, staff & service, property conditions & facilities
Overall satisfaction level is good. Very convenient to find local food even in the midnight. Staffs are friendly and helpful. The room is clean and the hotel located at quite central of Old quarters. Will come back again
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Huy?n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a hotel and or an agent than Daff is your go to. She gave us local information and useful tips for traveling around Vietnam, helped us to organise Ha Long Bay tour, Ninh Binh, Sapa, Hue, Da nang, Hoi An and Mekong Delta Trip. Our trip was seamless and very enjoyable. The hotel is clean with a contemporary touch, rooms are spacious with toiletries Weekends the roads are closed so scooters and cars are banned so walking is pleasant Breakfast is very good we couldn’t get enough of the fresh fruit
Stayed 1 night in Sep 2024