Excellent location, beautiful rooms, and truly outstanding service
The hotel has a great location and very comfortable rooms, but what really stood out was the absolutely superb service. Everyone was consistently warm, attentive, and genuinely eager to help—something you immediately feel as a guest.
I would especially like to highlight Ann at the front desk, who went well beyond her duties. She provided excellent recommendations on the dos and don’ts in Hanoi and was always welcoming, greeting us by name every time we crossed paths. That level of personal attention is a hallmark of great hospitality and, unfortunately, something that has become rare these days.
Breakfast was very good, with a wide and well-thought-out selection, and the sky bar was the perfect place for a nightcap after a busy day exploring the city.
I would absolutely recommend this hotel and would gladly stay here again.